Bad Bank And Customer Service

my account always in good standing in this what they call them selfs bank ? then i tried to get access on line and it gave me a message that my account in active , called customer service? hard to get human to answer the phone. if you lucky and you get to them a very bad customer service . bottom line they close your account with no explination and in top of all that they hold your money for more than 15 days ????????? 

they are just thieves wearing suits