Frustrating To Work With

I had an HSA account with this bank and I've had nothing but frustrating issues with them since.  They advertise these accounts as a service they provide, yet they didn't know how to set it up and argued with me about the deficiency of their documents and IRS reporting of it.  Their tax statement was incorrect and when they agreed to correct it, they stated they would not provide me a copy of the correction so I won't know if they actually did it.  Additionally, when I finally transferred my account to another institution, I called in advance to find out about their fees.  I was told there were none, yet they took fees out of my account anyway.  Their staff never knows anything and they certainly don't make you feel as if your business is important.