Below Average

New people's Bank lacks a powerful staff, web-connection, and national factors.  The banks tellers and loan officers often times lack general banking and financial knowledge necessary for their positions. Furthermore their employees seem invasive rather than attentive.  The bank is trusted as a local bank for  the SouthWest Virginia region and should not be a bank of choice in the case that you plan to travel.  The banks online format lacks a smooth system as well as simplicity.  Often times when prompted to login with the access code and password it would not work (when using the correct sign-in credentials). Afterwhich the site propts you to report your password forgotten and proceeds to send an e-mail to the account registered with your banking account. However, even when an email is infact set up with the account it will inform you otherwise and recommend contacting a representative due to your account being dormant...Even when using it twice within one day... This has happenned on several occasions with the blame being directed towards "multiple failed logins due to improper sign on credentials." There is no mobility with the bank and their representatives are seemingly lacking in professionalism and training.  I recommend going wit a bank such as BB&T. Possibly even Bank of America over New Peoples =O .