Making Big Banks (Somehow) Look Fair!!! Thanks A Lot, Wescom.

This CU is the most inconvenient bank I've ever worked with.  Ever since their huge multi-million dollar losses in 2008/2009 from their Board of Directors ridiculous investment decisions, the customer service has become impossible, fees have been hiked through the roof, and every customer service person I've had to speak with has had an attitude.  I'm sorry, but the bank's customers shouldn't have to suffer because of a thier executive's greedy decisions..

I closed down my checking account after moving out of state, but still had an auto loan with Wescom.  To my suprise, once I closed my checking account, I'm unable to log in and view any information regarding  my auto loan or make a payment.  Since I don't use checks, now my only option is to call in every month and make a payment over the phone and incur a $15 fee for having to pay over the phone - ridiculous.  I was told they had technical restrictions, which is why I need a checking account to log in and view my auto loan.  These 2 should be separate. I manage web-based computer programmers for a living, and I know it's literally just a few hours of work to fix the system so that someone like me, without a checking account, can log in online and view my account, make payments, etc.  This is straight up extortion....Some gangster moves.

On top of that, every time I do call and give these people my money, INCLUDING FEES, I'm met with an attitude from each representative.

I don't know what I did to deserve this treatment, but I definitely wouldn't recomment banking with them and I've already talked a handful of friends and family members into other credit unions.

At the rate they're going, I'm thinking I should just hold off on making payments until they eventually go bankrupt (which seems inevitable at the rate they're operating that business).   

- Billy, Feb 2012