Mortgage Dept Is A Nightmare

I've had accounts and loans with Affintiy for 11 years and never had a problem. And as long as you don't have a problem they are great but if you should ever fall on difficult times this is not the lender you want to be dealing with. My motgage was 45 days past due and their mortgage guy went into all of my minor childrens accounts and cleaned them out without any notification. Even my oldest child whose account was set up when he was a minor and was working and putting his money into his account had it cleaned out one week before his college tuition was due. I understand collecting a debt but this was only late payments I was not in forclosure and never was. This was a company I had an eleven year relationship with and numerous loans that I had always paid and they treated me like a criminal. I could write pages on how their mortgage guy treated me and to this day I cringe when I have to walk into that bank to pay my mortgage. I cannot wait to refinance my loan to get away from these people.