Thursday, March 15, 2012 - 12:00 PM
NYU Federal Credit Union - Slow, Frustrating, 19Th Century Banking Practices!New York University Credit Union
I joined the credit union in response to the backlash against the larger, commercial banks, at the height of the Occupy movement last year. It's been frustrating and often infuriating to deal with this campus branch. They still use ancient banking hours, 9-3pm, which, given our 24hr financial needs, does not make good business sense. While the ATMs are accessible on and near NYUs campus, outside of Manhattan, there are fewer interlinks, so you're still forced to use the commercial bank ATMs and are charged fees anyway. Recently I needed them to locate a disputed electronic payment and they treated me like I was imposing tasks that had never been required of a bank. Once you're tagged for being "demanding" of them, i.e., provide professional and curtious service, they tag you a trouble maker, keep you on hold when you call, or pass you around to several reps, or take days to followup with requests. I'm running back to TD Bank or Chase!! At least they pretend to be interested in you as a customer.
1 posts since
Mar 15, 2012
Rep Points: 7
1. Thursday, March 15, 2012 - 5:09 PM
With $14.5M asset size and five employees, I am not surprised at their service at all. I prefer credit unions of "moderate size", say above $200M asset size.
1,136 posts since
Jan 16, 2010
Rep Points: 5,038