A Decent Bank

I've banked with Inter National now for about 3 years and have had no complaints. I vastly prefer credit unions for a number of different reasons (morally, as well as the money it can save your wallet) but among banks Inter National has been OK. There was one time where a small fee was assessed that I felt was unfair... I talked to a CSR and the fee was removed. They're not perfect (they don't even have an 800 number, just local numbers for their branches that can transfer to their main customer service line) but among banks you can do far worse. There's one person who I usually wind up dealing with, and it's nice that I'm recognized and the employee knows me. I still prefer credit unions, but this is the one bank that I bank with as well, and I'm happy here. Again, they're not perfect, but not bad at all. They also offer a lot of options for cross-border banking and ATM usage (between the US and Mexico) though I don't travel to Mexico so I don't have any need for that.