Former Employee

Navy Federal offers great benefits, but you have to work a lot of overtime to get a decent paycheck in Collections.  Management does not know you as an individual, only as employee number *****.  Supervisors only cater to their own and helping their friends & relatives advance in the company.  There is not a real big opportunity for advancement unless you know someone higher up and have good connections.  Too much stress in collections and you are expendable no matter how good your numbers may be.  They are very two faced and do not abide by their code of ethics.  They use profanity in the workplace and are the slightest bit professional-the Collections department.  I would recommend military members to go to USAA where you will always be treated with respect.  All they care about at NFCU is getting the loan/credit card payment regardless of your financial situation.  They tell you to borrow the money just to get by for one month.  To them it is about making numbers and getting a percent, not the overall value of genuinely trying to help the member get and stay out of delinquency.