Randolph Brooks Lending Department.

 I wish I could say RBFCU has great service, but I guess some people that work there are not very competent. I have been a member of RBFCU for over 15 years and have never been behind on one payment or delinquent on anything and I have good credit. I needed $15,000.00 to repair my foundation on my house that is basically breaking my house. Let's face it $15,000.00 is not a lot of money now a days. So they did the counter offer dance and said  we can only approve you for $10,000.00. Funny thing is I don't need $10,000.00 in need $15,000.00. I wonder if I could give the foundation company a counter offer of $10,000.00 instead of $15,000.00. They should be fine with that right? Good luck with that! So after RBFCU has basically spit in my face and disrespected me on several occassions I unfortunately have a very bad taste in my mouth.

RE: To the personal attacks message.

 This is what reviews are for to see who is not doing they're job! And if you do not want people writing bad comments about RBFCU, then RBFCU needs to address the area that is having an issue. Until then you will get bad reviews. If I could of selected no stars I would!