Back to Bank and Credit Union Reviews
Tuesday, April 24, 2012 - 1:51 PM
(1 stars)
The Worst Bank I Have Ever Had The Misfortune Of Dealing With.
BB&T (1 stars)Had a checking account w/them for over a year. Everything was ok. I then made the mistake of opening up a savings account online and that is where the trouble all began.
When I opened up the savings account, I called a csr and asked them if there would be an overdraft fee if BB&T had to take money out of my savings to cover a withdrawal or charge to my checking account. I was told there would be no overdraft fee. Unfortunately for me, I used the wrong terminology because there was a "transfer fee" of $12 per bank transfer if the bank made the transfer. Talk about usury. The worst part about this was I didn't realize it before they charged me for at least 5 $12 "transfer fees" due to the fact that this transfer fee was called a "miscellaneous debit" on my bank statement instead of what it should be called, which was BB&T Transfer Fee. How shady is that... talk about trying to hide fees. I called the 800 number on the back of my debit card several times to try and get some of these $12 fees reversed. BB&T refused to reverse the fees because they are considered VALID fees.
About a week later, I check my statement online again to find that there are 4 $2.00 24-hour phone fees. I had no idea what this was so, I called the 800 number that the bank provides on the back of my debit card in order to find out what these $2 fees were. Turns out they are more BB&T fees. BB&T charges their customers $2.00 everytime you call their 800 number. Kind of defeats the purpose of having an 800 number...doesn't it? I ask them to reverse these fees, and I am told I need to call the branch about getting the fees reversed. I state that that doesn't make sense since the fees are charged by them at the 800 number. To make a long story short, I call the branch and am told that I need to call the 800 number to get the fees reversed, which would mean I will get another $2.00 fee charged to my account. What kind of BS is that?? i have never banked w/a bank that wouldn't reverse some of their fees. Espicilly since I never have anything less than $2,000 on deposit at any time. I had never bounced a check or had any overdrafts prior to incurring these outrageous hidden fees.
STAY AWAY FROM BB&T. THEY ARE ARROGANT AND DISHONEST. As a matter of fact, I think that I will call an attorney about the $2 fee for the use of the 800 number. That to me has fraud written all over it.
When I opened up the savings account, I called a csr and asked them if there would be an overdraft fee if BB&T had to take money out of my savings to cover a withdrawal or charge to my checking account. I was told there would be no overdraft fee. Unfortunately for me, I used the wrong terminology because there was a "transfer fee" of $12 per bank transfer if the bank made the transfer. Talk about usury. The worst part about this was I didn't realize it before they charged me for at least 5 $12 "transfer fees" due to the fact that this transfer fee was called a "miscellaneous debit" on my bank statement instead of what it should be called, which was BB&T Transfer Fee. How shady is that... talk about trying to hide fees. I called the 800 number on the back of my debit card several times to try and get some of these $12 fees reversed. BB&T refused to reverse the fees because they are considered VALID fees.
About a week later, I check my statement online again to find that there are 4 $2.00 24-hour phone fees. I had no idea what this was so, I called the 800 number that the bank provides on the back of my debit card in order to find out what these $2 fees were. Turns out they are more BB&T fees. BB&T charges their customers $2.00 everytime you call their 800 number. Kind of defeats the purpose of having an 800 number...doesn't it? I ask them to reverse these fees, and I am told I need to call the branch about getting the fees reversed. I state that that doesn't make sense since the fees are charged by them at the 800 number. To make a long story short, I call the branch and am told that I need to call the 800 number to get the fees reversed, which would mean I will get another $2.00 fee charged to my account. What kind of BS is that?? i have never banked w/a bank that wouldn't reverse some of their fees. Espicilly since I never have anything less than $2,000 on deposit at any time. I had never bounced a check or had any overdrafts prior to incurring these outrageous hidden fees.
STAY AWAY FROM BB&T. THEY ARE ARROGANT AND DISHONEST. As a matter of fact, I think that I will call an attorney about the $2 fee for the use of the 800 number. That to me has fraud written all over it.
12
3. Saturday, June 2, 2012 - 8:19 AM
Wow, ohreally, you must be a genius (or at least you can read). Your first clue would have been my name on the posts. I also wrote a review.
If you actually paid attention you would see that I replied to posts and all replies were relevant to the OP. My replies actually backed up what the OP stated.
Or do you not allow comments to posts? Are you now the forum Nazi, gagging posters who identify unethcal practices in
Is your world really so small that you can't see more than one person having the same issue with a bank (or any company for that matter)?
Please stop harassing me.
If you actually paid attention you would see that I replied to posts and all replies were relevant to the OP. My replies actually backed up what the OP stated.
Or do you not allow comments to posts? Are you now the forum Nazi, gagging posters who identify unethcal practices in
Is your world really so small that you can't see more than one person having the same issue with a bank (or any company for that matter)?
Please stop harassing me.
2
5. Friday, February 15, 2013 - 1:35 AM
BBT SUCKS IN MORGANTOWN, WV! I opened up an account in August 2012 and the arrogant lady that opened up my account called me back because I inquired about my $25 credit. Basically the incentive was that you get $25 for opening an account. The lady told me it would take 2-3 billing cycles for it to come on my account. It's now February 2013 and it still hadn't appeared. The lady told me if I would of read the FINE PRINT it says you have to use the card 6 times within a 30 day period. Of course I didn't read it, I took her word for it. She called me a liar and says shes been in the business for years and never had a customer call about this. Then she told me "It seems as though you just opened the account to get a free $25 deposit." I used it a few times for safeholding cash but couldn't use it for depositing purposes as my work and family are away from BBT branches so it was useless. Nonetheless I had to open up another account with another bank. The woman was arrogant, argumentative, incredibly rude, and had an incredibly high ego for her position in the bank at the Morgantown, WV location. She was incredibly fake in person but at first it didn't bother me because I just wanted to open an account. She seemed turned on over the phone by calling me out and making accusations. STAY AWAY FROM BBT! THEY ARE LIARS AND SCAMMERS! She probably pocketed the $25 too.
1
Nationwide Savings Accounts
Featured Accounts
CIT Bank
3-year Term IRA CD
1.21% APY
3-year Term IRA CD
1.21% APY
* All banks listed are a Member FDIC.