So DISAPPOINTED! Closing This Account Soon!

I could not be any more DISAPPOINTED with the service I received today at the branch I had gone to today. I had been mugged in a parking lot after grocery shopping this past weekend on Saturday. I was not able to reach anyone until Monday in order to cancel my card for my entire savings account. I was finally able to close that card and was issued a new one. I asked the lady who I spoke with on a local 916 telephone number and mentioned to her my entire purse was stolen with my entire wallet including ID. I asked her if I would be able to use an expired drivers license I had to pull out money and get a temporary card and she said no, I would have to get temp lD from the DMV and then I would be able to. So I went into a golden 1 branch today... And after being mugged and having my entire purse stolen from me I never want to carry cash on me again. I asked for a temporary card and she said she could not issue one to me because I did not have a valid ID!!! After the customer service line already told me I could! I am so disappointed in Golden 1 I requested to withdraw my entire savings account and close this account out so I can take it to my other bank who has been so much more accommodating.  At this point, she told me she could only give me up to so much. And I would only be able to pull out $100 a day until I either get my card or a "valid ID". I am so upset, I cannot wait to close my account with Golden 1. I thought I'd share my experience... There's so many cons to banking with Golden 1: they do not have a 24 hour customer service line to call in the event your card gets stolen... Especially being a Saturday evening robbery, these thieves had all night Saturday and all day Sunday to use my card up until Monday when i was finally able to reach somebody, who ended up giving me incorrect information.... They close so early on the weekdays, if you have a 9-5 job you have to wait til the weekend to go in, unless you go on your lunch. I barely made it today since they're open a half hour later on Fridays. Overall, once I get a valid ID or my new card I will be running in the door to withdraw my entire savings account and moving it to where I have currently been banking for the past 10+ years. I tried Golden 1 for not even an entire year and have only been disappointed with never being able to make it to the bank in time. Without a temp card, I am not able to transfer any money to my actual checkings at another bank where they have set me up with a temporary card, so I do not have to carry cash on me due to my fear of getting mugged again. I guess that's why I've been with my bank for so long. I trust my other bank... golden 1 is not a place I want my money at and I am more than eager to start pulling out a $100 a day until I pull out every last penny. GOLDEN 1 IS NOT A BANK I CAN TRUST TO HANDLE MY MONEY.  Are you going to delete my post again? I guess I'll just post this on yelp and other review sites where you don't the ability to delete my review.