Auto Loan From Valley First Credit Union

Valley First has not released our bank records in relation to our auto loan. They have referred us to the lawyer to get these records as well a copy of the contract but have not received either after several requests. During the length of the loan we had some lapses in insurance, for which VFCU charged us an additional charge. They still charged us that same additional charge even on the months when we did show them proof of insurance. Several VFCU employees at those time assured that all those additional charges would come off the back end of the loan. After 7 years on a 5-year loan they said that we still owed them over $4000. We pulled whatever money we had left in our account and they charged us again for money they said we still owed them, our account became overdrawn and we were reported to chexsystems and cannot open any accounts anywhere at this time (even at our current bank).

No matter who we have spoken to we cannot get anyone to give us copies of our account information or the contract. If there was a way to rate them zero stars we would.