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Tuesday, May 8, 2012 - 7:17 AM

Horrible Experience At Branch 3 Located At 520 Southwest 89Th Street, OKC

Communications Federal Credit Union (1 stars)
Branch 3 could use a lesson in customer service.  My wife and I applied for a auto loan back in February 2012 due to the low rate 1.99% being offered.  Turns out that was the only thing we would enjoy about the credit union.  I am not exaggerating one bit when I say that the tellers are the rudest, most unprofessional, uneducated group of misfits I have ever encountered.  There is so much tension between tellers because they are constantly fueding because one is doing more than the other.  They are constantly in a horrible mood and act like they do not want to be there.  Customer service is a foreign concept to these tellers. They treat the members like dirt, shout at members, they throw temper tantrums when they get "overworked."  I refinanced my vehicle after 3 months of their practices and would not recommend this place!
5
pete1pete11 posts since
May 8, 2012
Rep Points: 5
1. Thursday, May 10, 2012 - 10:55 AM
I fully agree with your assessment of the said credit union.  It has been my exprience with this credit union and I decided to stay as far as possible from this horrific outfit.

Please note that if one compalins to their management; their management simply protects their employees and behaves as a non-customer-centric organization. 

And the entire Communications FCU behaves exactly the same way.  You would think that you are in the 1920s with this organization and people are just the worst kind -- suspicious on every customer without justification. 

Yes, please run away from this credit union ASAP.:D
3
51hh51hh1,025 posts since
Jan 16, 2010
Rep Points: 4,703
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