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Video Tellers And Other Gizmos Banks Are Using To Reduce The Costs Of Branches

Tuesday, May 15, 2012 - 1:53 PM
From the Wall Street Journal
Banks are installing a raft of new gizmos—touch screens, video-tellers and self-serve kiosks with more functions than traditional automated-teller machines—in hopes of reducing waiting time for customers and freeing up employees to sell products that boost the bottom line.

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And it's not just banks. Coastal Federal Credit Union in NC was mentioned. According to the article, Coastal is using video tellers in 15 of its branches.

How important are human tellers to you?
1
Ken TuminKen Tumin5,469 posts since
Nov 29, 2009
Rep Points: 125,077
1. Wednesday, May 16, 2012 - 10:30 AM
Sorry but this isn't going to work for me.  When I am dealing with cash, I want to be in front of a flesh and blood teller so if a mistake is made, I can address it to a human, not some machine.  The banks I deal with never have many customers anyway.  Either the people are already using machines or they are certainly not doing much banking.  Then banks have already gotten rid of most tellers.  Mine just has two and most times just one available.  Automation can be good for certain things but imo, not for banking!
2
paoli2paoli21,372 posts since
Aug 10, 2011
Rep Points: 6,011
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