First Entertainment

We went to the Wilshire branch today to have money wired to our bank in France and a signature guarantee on a document.  I was told I need to come back for the guarantee - no one there to help - and after about 10 minutes of looking over the information for the wire transfer, the teller informed us that she couldn't do anything without a swift code so we need to come back for that too - so much for the special trip to the bank.  When I got home I googled swift code BNP and immediately found that it is also known as a BIC code. The BIC code is what we showed the teller on our wire instruction sheet from BNP but she was convinced that it needed to be a "swift" code, so we left.  

The tellers at First Entertainment seem to be lacking the most basic knowledge of how their bank (or any bank) functions. From the day we first set up our account 4 years ago, I have had concerns and it just keeps getting worse. I have gotten wrong or conflicting information every time I have tried to do anything other than a simple deposit or withdrawal

I am looking for another bank, any recommendations would be appreciated.