The Rates Make Them Worth It- But If You Need Personal Help- You Are On Your Own!

Good:

Rates are great, get free debit, interest checking (1%), good loans.

Bad:

Customer service is super weak.  If you are techno savvy, you can find all kinds of good stuff on their website to help you.  But, if you are like me, not all that great with a computer, you won't get any help.

Example 1-  Recently went into a branch to change my address.  I filled out a form- done right?  No.  Ended up having to email them yesterday and ask what went wrong.  So now it's fixed? ( I had the same with my last move too.)

Example 2- A couple of years ago, I applied for a housing loan.  Approved, and I was linked with a virtual loan officer.  I emailed asking for advice, help, check list  (Clueless first time home buyer here).  I received an automated reply with my name inserted- not helpful. 

So I drove out to the branch.  Another random loan officer gave me five minutes of her time, and was in a  big hurry to hustle me out.  (Kinda weird, since the bank was virtually customer free on that afternoon).  I told her I had found a condo I was interested in, what should I do next?  She gave me a minimal form to fill out for the bank.  Felt real insecure about the whole process, and decided to put off buying a house for another few years.

Now, after doing research on their website, I find out not only are they affiliated with a real estate firm (Daymark), they also offer first time home buyer's seminars.  Why didn't they tell me about this?  It would have taken the loan officers 5 minutes to tell me!

And the change of address?  They could have sent me an email.  But they didn't.  2nd time this happened.   I'm still not sure if it's fixed, and I'm preparing to open some other bank accounts.

Overall

Call 1-800-WTF-CFCU for a good time.