Credibility

National Penn has, over the past two years, improved their financial reports greatly. However, they improved their numbers by sacrificing customer quality. They preach local is better, but they only care about their big business accounts. If you're a person who is struggling do not expect any help, or lenience from any of their branches. They treat employees horribly also. They fire good employees over 15 cents, and refuse to take into consideration the employees opinions. National Penn demands much more of their employees then they give back to them. The only thing National Penn Bank and its affiliate banks care about is posting a good balance sheet and financial reports. If you, as an average person, are looking for a new bank DO NOT pick National Penn Bank.