Poor Customer Service

Beware: The auto bill pay you can set up will take the $$ out sooner than the date you understood it was coming out. This happened to us and it threw our account off and we incurred bank charges. I called to explain this and asked that these be reveresed and the rep I spoke with was CONDESCENDING and told me what she would have done, telling me I should not write checks if I don't have the $$ in the account. This lady made me very uncomfortable.

Our balance was low and I had set up for the deductions to come out ON PAY DAY, when the funds would be in there. They came out several days early.  I did not appreciate being talked to this way as it is completely unprofessional and inappropriate. 

We are good customers with excellent credit ratings and have several accounts and loans through Connexus. This has put a bad taste in my mouth and most likely will move all our business to our other bank.