Really Disappointing

I'd very much prefer to use a credit union over a bank but had to switch back because while I don't like my bank, it is at least more convenient.

This credit union offers extremely poor customer service from both low-level staff and the people in charge; I never encountered anything but errors and poor communication from them.  In addition, there are quite a number of hidden fees. 

It's really too bad there is not a better alternative.