Real Estate Loan Department -- Hidden And Unfair Fee

Upon selling my property, I was charged a $750 early closure fee on a 2nd mortgage that I'd paid off over a year earlier.  This fee was not disclosed when I asked the Real Estate Loan Officer about any pre-payment or early payment fees upon signing the loan.  Despite having an email stating that there would be no such fees, Chevron Federal Credit Union management would not waive the fee. 

My experience with the credit union up until this point was 100% positive and I did everything I could to try and come to a fair resolution with management -- even offering to pay half the fee when I believed I should not have had to pay anything. Unfortunately, management was not willing to make the situation right and I therefore had to move my assets to a new institution and write this review.