Sunday, June 24, 2012 - 2:41 PM
LACK OF CUSTOMER UNDERSTANDINGJPMorgan Chase Bank, Dearborn
My husband is 92 and Parkinson's patient. I am 74 currently with a broken ankle, foot. We live on my husband's government pension and our joint Social Security. My SS does come in until month's end. Despite insurance, we still have to pay something for perscription medicines. They were under 5. I have overdraft protection. Chase charged me me $34 for items such as $0.64, $1.00. We have direct deposit and always paid the fees. Now they tell me they no longer want my business because of the many problems.
2 posts since
Jun 24, 2012
Rep Points: 4
2. Sunday, June 24, 2012 - 4:22 PM
Chase has never made good customer service a priority, imo. I once was told by a Chase manager that they don't need our money for deposits since they can get all they want from the Feds for Zero Interest. Well it looks like their attitude has returned to bite them where the sun doesn't shine since they are in the spot light now and NOT for good reasons! If you keep a certain amount of deposits with them in all your accounts they are not supposed to charge you "any" fees for anything. So be sure they are not overlooking the amount you have with them.
434 posts since
Aug 10, 2011
Rep Points: 1,729
3. Sunday, June 24, 2012 - 9:30 PM
Submit your complaint formally to Consumer Finance Protection Bureau and Chase will beg to reconcile. Remember to check every discrimination box (e.g., age).
Serve them right.
1,025 posts since
Jan 16, 2010
Rep Points: 4,703