They Dont Help You!!

After being withTexas One CU for 9 yrs I was informed they will become PrimewayCU. I hated this news and predicted headache in the future. Sure of enough I was right. First thing they did was removed the $750 courtesy pay feature (this is AFTER I opted-IN due to the new overdraft law) I had with TexasOne for years which I probably used once or twice & immediately paid back.  They said denied due to checking account inactivity. Also, I had an auto loan which converted with Primeway which I had no problem with skip a payment option being approved thru Texas One before. Soon after the merge I requested a deferment of payment on my loan due to financial difficulties and was denied. They stated they had different requirements/guidelines from TexasOne and that I have maxed out on deferments. So I then requested my payment history from the initiation of my loan because I felt like it was a discrepancy . The rep said she will call me back with results. I never got a call so I called back in a week. Another rep said she will mail or I pick up at local branch because records are archived. (They didnt have access to old records at TexasOne). It took almost 4 wks before I got records in the mail and it still didnt include all years of payment history. At this point I was frustrated & just continued to make my payments as scheduled & could not wait till I was done. Now my loan is paid in full & they no longer have me as a customer and will not be referred to because they didnt help me when I needed them & bad service, regardless of the fact I had good checking/payment history all those years. I miss Texas One  :(