I've Been With Bank Of Internet Since 2003 And The Bank Served Me Well Until Now When I Ran Into A

I've been with Bank of Internet since 2003 and the bank served me well until now when I ran into a situation where I lost my checks.  Unlike other banks and credit card companies where they immediately freezed or placed restrictions on my account and issued me a new number without loosing my account history and settings, Bank of Internet's method was to close my account and open a brand new one, which is very painful process with BOI since they take extreme precaution when opening an account.  You would think they would make it less painful for me considering I'm a long-time customer and the situation I am in.  Furthermore, customer service's attitude was non-caring with no urgency during this traumatic time for me.