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Difficulty in Closing a Bank of America Account

Thursday, April 29, 2010 - 7:00 PM
Peter at Bible Money Matters described the difficulty he had in closing his Bank of America savings account. An interesting thing to note is that he was told that it's standard procedure to have a notarized letter to close an account with a balance over $25K without a branch visit.

I've been able to close Bank of America accounts by using Ally's ACH transfer service to zero out the balance, and then I request closure via Bank of America's secure email service. It's another reason to have an internet bank account with a good ACH transfer service.
1
Ken TuminKen Tumin5,441 posts since
Nov 29, 2009
Rep Points: 123,675
1. Friday, April 30, 2010 - 10:41 AM
I just closed a BOA checking account and credit card 2 days ago. I went to the teller window and was told I would have to go to the desk to close an account because papers had to be filled out and I had to wait a few minutes even though no customer was at the desk. I told her I had a sick husband in the car and could not spend much time and they could mail me a check if they wanted. No it will take just a couple of minutes and then you can take your check with you. The person who told me that I had to go to the desk to close my account was talking with the person at the desk for about 5 minutes.  I answered about 15 minutes of  their questions. Finally I just said my husband is out in the car and not well I would like my money now. You can bring him in. I said if he makes a mess will you clean it up? Questions were Why did you open the account? (because we thought we were moving to the neighborhood) Why didn't you? You need to know this why? Will you be moving in the future. Maybe? Why don't you leave it open then? What if I don't move to this neighborhood? and on and on and on.

He said he was just finding a way for me to keep the account open. I said you closed the branch that most convenient for me to use.  30 miles is too far for a convenient bank. I frequented the neighborhood of the closed branch a couple of times a month. I don't want to drive another 10 miles. Do you use on-line banking? No? Why? Because I only can get dial-up and get disconnected all the time. If you want to pay for the $50 for satillite connection I might use internet banking. Just went on and on and on.

He was not well trained in the way he was asking questions and I was not co-operative because of a sick husband and was very impatient. Should have been able to close an account at the teller window.

 

 
1
AnonymousAnonymous2,281 posts since
May 9, 2010
Rep Points: 3,784
2. Monday, May 3, 2010 - 2:27 AM
Nearly all bricks and mortar banks require you to close the account in person and not via a teller.  You cannot open an account via a teller and therefore should not be able to close it that way.  It is a hassle when you have a sick person and want just to get your money and leave.  But when I go to open or close accounts at a branch office, I always expect that I will have to either wait for a while to complete the paperwork and wait for someone (not someone at the teller window) to come to ask if they can help me.  Closing it via mail might have been an option (usually acceptable for online banks), but even some bricks and mortar banks won't allow this.
1
AnonymousAnonymous2,281 posts since
May 9, 2010
Rep Points: 3,784
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