Dedicated to Deposits: Deals, Data, and Discussion
Featured Savings Rates
Featured Accounts

The Case of the Missing Online Bill Payment to Bank of America

Thursday, May 27, 2010 - 2:14 PM
This Chicago Tribune article describes the problems experienced by a woman who used Chase online bill pay to pay her Bank of America credit card account. Bank of America claimed to never have received payment even though Chase had proof of payment.
1
Ken TuminKen Tumin5,467 posts since
Nov 29, 2009
Rep Points: 124,996
1. Friday, May 28, 2010 - 2:59 AM
Given the option of paying from the website of the merchant that I owe versus my own checking account website, I always opt for the merchant site.  You have evidence that you submitted a payment that is recorded on the merchant's site while when you do it on your bank account bill pay service, you have no guarantee that the payment will be made.  Of course, some bill pay service will reimburse you for payment issuance problems, but that is too much of a hassle.  You get a confirmation number when you do it on the merchant site.  Using your bank bill pay, you don't have one (the bank's own confirmation number doesn't really carry much weight).
1
AnonymousAnonymous2,282 posts since
May 9, 2010
Rep Points: 3,912
2. Friday, May 28, 2010 - 8:09 AM
Don't you just love the standard answer?

"We apologize to the customer for any inconvenience"

They could at least say "the invconvenience"
1
AnonymousAnonymous2,282 posts since
May 9, 2010
Rep Points: 3,912
Reply