Alaska USA Federal Credit Union
Alaska USA Federal Credit Union is headquartered in Anchorage and is the largest credit union in the state of Alaska. It is also the 15th largest credit union in the nation. It was established in 1948 and as of September of 2022, it had grown to 2,183 employees and 767,274 members at 56 locations. Alaska USA Federal Credit Union has a B+ health rating.
Field of Membership Restrictions
AlaskaUSA Federal Credit Union offers membership to anyone who lives in the state of Alaska; lives, works, worships or attends school in San Bernardino County, California; Maricopa County, Arizona or anywhere in the state of Washington.
See current membership details
Alaska USA Is Superb CU
I have been banking with Alaska since 2011 when they financed my car loan. I also bank with US Bank (just okay). Alaska has low fees, no monthly checking account fee cause I have direct deposit. I have a very low interest rate credit card. Customer Service is fantastic and they are friendly and always eager to help. I am dumping US Bank and plan to keep Alaska USA. Their website is easy to navigate. I would say that mobile app needs some updating. Not sure why the negative reviews as I don't feel that way. I keep a good amount in my savings to cover expenses in checking when I am low that month.
Great Customer Service
I joined AlaskaUSA 40 years ago, in the Philippines. Yes, they had a branch there. I have never lived in Alaska, Arizona or California, and have not set foot in a branch office in nearly 40 years. They have extended hours, to accommodate their far flung customers. I use UltraBranch and Bill Pay to pay my bills, as I am often overseas or out of town. My bills are paid automatically, except for my water bill that varies. I have never had a problem when I've called in. Reps were polite, knowledgeable and took care of my concerns right away.
If you read the low ratings, bear in mind that this is a very large credit union, and the poor reviews represent less than 1% of their members. Also many of the low raters admit they are over 90 days late paying. What did they expect? Free money?
My savings account at Alaska Fed Credit Union
I have been a customer of Alaska Federal Credit Union Bank for over 5 years. The service is great and convenient, since I have a Navy Federal Credit Union ATM close to where I live in Coronado. I can make regular deposits and an occasional withdrawal when needed without having to drive long distances to a Bank or ATM. When I decided to purchase a vehicle I used their services due to their lowest interest rate. Overall I am very pleased to have Alaska FCU as my Savings Bank.
Decline In Member Services
10 years ago we would have given Alaska USA 5 stars. After 25 years we are ready to leave them. They have closed branches, taken out ATMs and are part of a network which doesn't seem to always work with their cards. We are going to find a credit union which is part of the Co-Op Shared Branch Network (all of the other credit unions in Fairbanks are in this group). I would definitely not recommend Alaska USA right now. They do not seem to currently care about serving members!
Data as of Q3 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 5913 |
| Year Chartered | 1948 |
| Employees | 2183 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.69% |
| Return on Equity - YTD | 8.76% |
| Annual Interest Income | $278.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2022vs Q3 2021 | $11.97B$10.59B |
| Loans | Q3 2022vs Q3 2021 | $10.25B$8.38B |
| Deposits | Q3 2022vs Q3 2021 | $10.55B$9.58B |
| Equity Capital | Q3 2022vs Q3 2021 | $918.5MM$863.5MM |
| Loan Loss Allowance | Q3 2022vs Q3 2021 | $40.7MM$50.9MM |
| Unbacked Noncurrent Loans | Q3 2022vs Q3 2021 | $69.9MM$61.7MM |
| Real Estate Owned | Q3 2022vs Q3 2021 | $0$2.1MM |
