Featured Savings Rates
Featured Accounts

Bank5 Connect

Popular Accounts at this Bank

APYACCOUNT TYPEACCOUNT NAME
1.30%2-year CD24 Month Investment Connect CD
0.85%6-month CD6 Month Connect CD
0.76%CheckingChecking Account

Great Internet Bank

Posted by: passion | 16 hours ago

I opened checking account and saving account a few months ago, and I am very happy with this Bank. I have never opened a online banking account ,was not sure if i could trust internet banking however I did open and no regrets. It was strange at first , but once I got familiar with the site and learned how internet banking worked I was very , very pleased with my decision. So far so good, will continue to post as time goes on..

Account Opening Challenges

Posted by: Devad | Oct 26, 2013

(Note: Subsequent update to this review posted in comments section underneath the review)

I tried opening an account online and received the following message:

"We apologize for the inconvenience, but there is a problem with the accuracy of the information you provided.

In order to provide the highest levels of security around your personal information, we cannot proceed with the account opening process.

If you have questions please contact us using the information below:

Phone: 855-55-BANK5
Email: customerservice@bankfive.com"

I provided accurate information on the application so it was bizarre to get this message. When I called the customer service number, the representative told me bluntly that I would get a letter in the mail telling me why I was denied an account and that there was nothing that he or I could do to reverse the decision!

I was shocked at this as I am a public servant with unimpeachable credentials and I have never been denied credit or an account before. I suppose it's better that I wasn't able to open an account as the customer service was appalling.

Account Application

At first I was very excited to see if the interest rates were for real and give this bank a trial run with a checking/savings accounts. When I applied I had the same problem as a few other people that are commenting here. I was denied for applicant authentication issues. I knew this was a problem before applying, because I did my research. So I made it a priority to make sure everything was accurate when applying. They asked me if I wanted to re-apply, but for now I'm just annoyed. It shouldn't be this difficult to open an account so unfortunately I will not be trying this bank out. In my experience, If there are issues from the beginning, there will be issues in other areas.
Thanks

Having Zero Expectations Would Be Best

Time lines offered are false. I've been waiting 3 weeks for a debit card that was to be delivered in 5 days. Every time I call to check in and ask for a card to be sent out overnight I get a new story from Kyle the bank manager. I was assured if the card did not arrive by today a card would be sent out to me overnight. Well....... guess what, Kyle would like me to wait another week. I wouldn't recommend this banking institution based on their lack of reliable customer service.

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Health
A

Health Grade Components

Overall
FDIC Certificate #23286
Year Established1855
Employees187
Primary RegulatorFED
Profit Margin
Return on Assets - YTD0.3%
Return on Equity - YTD3.06%
Annual Interest Income$14.0MM
Assets and Liabilities
AssetsQ2 2016vs Q2 2015$832.7MM$812.1MM
LoansQ2 2016vs Q2 2015$586.0MM$539.7MM
DepositsQ2 2016vs Q2 2015$713.2MM$697.2MM
Equity CapitalQ2 2016vs Q2 2015$80.7MM$75.9MM
Loan Loss AllowanceQ2 2016vs Q2 2015$6.1MM$6.9MM
Unbacked Noncurrent LoansQ2 2016vs Q2 2015$3.8MM$6.0MM
Real Estate OwnedQ2 2016vs Q2 2015$51.00K$0
Rates
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Bank5 Connect Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.90%$100-Savings Account

Bank5 Connect Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.76%$100-Checking Account

Bank5 Connect CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.50%$500-36 Month Connect CD
1.30%$500-24 Month Investment Connect CD
1.05%$500-18 Month Connect CD
1.00%$500-12 Month Connect CD
0.85%$500-6 Month Connect CD
Locations

Bank5 Connect is an Internet only bank and does not have branch locations. Its headquarters is located at 79 North Main Street - Fall River, MA 02720