Overview / Commentary
200 W 2nd St
Winston Salem, NC 27101

BB&T is a large regional bank based in Winston-Salem, North Carolina. Some accounts can be opened online, but the bank typically restricts new accounts to people who reside within its footprint which includes North Carolina, South Carolina, Virginia, Maryland, West Virginia, Kentucky, Tennessee, Georgia, Florida, Alabama, Indiana, Texas, and Washington, D.C.

BB&T is one of North Carolina’s largest banks and is publicly traded on the New York Stock Exchange (Symbol:BBT). The bank’s acronym stands for Branch Banking & Trust Company, and it offers a range of commercial and personal banking products along with investment banking and insurance services.

On its personal banking side, BB&T offers checking, savings, money market, and Certificate of Deposit (CD) accounts, as well as credit cards and convenient online services. All of the bank’s checking accounts come with free BB&T ATM withdrawals, bill payment, and 24/7 telephone automated inquiries. Only its student checking account comes with no monthly maintenance fee, but the other options offer ways to have the fee waived each month. Another checking account option includes identity protection services and that means quarterly credit reports and a limited amount of insurance. Several of BB&T’s checking accounts have been recognized on

Savings accounts are available and feature a popular basic account with no balance requirements or monthly fees, and a college savings account that functions as a 529 plan. The bank also offers a health savings account to help consumers potentially save on healthcare expenses. Money market accounts offered by BB&T have a large minimum balance requirement and pay higher interest rates to higher balance levels. Certificates of Deposit (CDs) range in term lengths from 7 days to 60 months and include both a home and college directed account. The home and college CD accounts offer a customized approach to saving for a house or an education. BB&T investment services provide guidance on and access to investment products like mutual funds, annuities, and stocks.

BB&T online banking provides customers with a Internet platform on which to manage their accounts. Bill payment, fund transfers, and financial management software integration are all features of this free web-based system. Mobile banking is also available and makes it convenient and easy to bank by text or mobile apps designed for select smartphone and tablet devices.

BB&T is more than 140 years old and was originally established by Alpheus Branch and Thomas Hadley in 1872. The bank is a subsidiary of BB&T Corporation, a bank holding company and is currently headquartered in Winston-Salem, North Carolina. The bank briefly accepted the U.S. Treasury’s TARP money in 2008 before repurchasing its shares the following year.

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Local Bank has a heart

Posted by: |

I lost my son recently and went through a period of financial difficulty due to the expenses involved. I called BB&T when I got an overdraft notice. Not only did they listen, they removed the charges and pushed my mortgage payment ahead. The people I talked to were genuine and went out of their way to help. I will always be their customer

Satisfied with online bank

I highly appreciate the services offered by BBT. It doesn't make sense anymore to have a physical banking location. There are no fees, no minimum balances to maintain, and I find their customer service to be exceptional. There were fraudulent charges on my account and customer service took care of the issue. I expected to be on the phone forever, but they took care of the problem quickly.


I preface this review with saying that I take full responsibility for any fees that do count against me, whether I over drafted my account or what not. BUT, there is a fine line between morally charging someone fees and being a racket and taking hundreds of dollars out of their account.
First off, I had fraud TWICE in the same month, and neither time did BB&T catch this. No alert or anything, I was doing really well financially and felt no need to check my account at the time. 3 weeks after it happened I found out people were using my card in texas at gas stations and BB&T didn't alert me once. But now that we have run into some financial hardship, they do not help with absolutely a thing. Their customer service has become completely rude where it was actually helpful and nice just a few years ago. I have demanded upper management contact me back 2 times and never got 1 phone call.

After 8 years I will be leaving this institution due to its ignorance and pure carelessness for its consumers. Completely unfair for the fees they assess people. DO NOT BANK WITH THEM.

Worst Bank Ever

Posted by: |

BBT closed my account with no notice. Bank would not let me withdraw my money. Very high amount in account. TThey left me penniless and in a financial hardship. Had to borrow money to open an account at another bank so my direct deposits had a place to go. Customer service was useless. Contacted FDIC and was able to get my money.

They were consistently freezing my debit card and credit card for suspected fraud. Constantly calling to release hold so I can use my card.

Direct deposits disappeared all the time. They would be deposited on the day they were supposed to be. Then the next day they would be gone. Had to call fairly regularly to fix that.

Got worse when they merged with SunTrust.



Health Grade Components

FDIC Certificate #9846
Year Established1872
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD0.95%
Return on Equity - YTD7.05%
Annual Interest Income$4.19B
Assets and Liabilities
AssetsQ1 2020vs Q1 2019$495.1B$219.8B
LoansQ1 2020vs Q1 2019$315B$143.1B
DepositsQ1 2020vs Q1 2019$362.8B$168.3B
Equity CapitalQ1 2020vs Q1 2019$64.48B$28.68B
Loan Loss AllowanceQ1 2020vs Q1 2019$4.32B$1.29B
Unbacked Noncurrent LoansQ1 2020vs Q1 2019$1.05B$514.0MM
Real Estate OwnedQ1 2020vs Q1 2019$82.0MM$53.0MM
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Always verify rates and promotions with the bank or credit union. We are not BB&T; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

BB&T Savings Account Rates

0.01%--BB&T eSavings
0.01%--Business Money Rate Savings
0.01%$1k$500kPublic Fund Money Rate Savings

BB&T Money Market Rates

0.01%--High Performance Money Market
0.01%--Business Investor’s Deposit Account
0.01%--Investor's Deposit Account
0.01%--Business High Performance Money Market

BB&T Checking Account Rates

0.01%--Elite Gold

BB&T CD Rates

BB&T offers various certificates of deposit including regular fixed-rate CDs with terms up to 60 months, add-on CDs which allow for limited add-on deposits and a Can't Lose CD which provides for both limited add-on deposits and a limited penalty-free early withdrawal. Rates are not listed on BB&T's website, and they can vary based on location. Contact BB&T for the latest CD rates.

0.05%$1k$100k13 Month CD Special
0.05%-$100k23 Month CD Special
0.05%$1k-7 Month CD Special
0.04%$1k$100k48 Month Stepped Rate CD - Year 4
0.03%$1k$100k48 Month Stepped Rate CD - Year 3
0.02%$1k$100k48 Month Stepped Rate CD - Year 2
0.01%$1k$100k30 Month Can't Lose CD
0.01%$1k$100k48 Month Stepped Rate CD - Year 1
0.01%$2.5k$100k7 Day CD
0.01%$2.5k-30 Day CD
0.01%$1k$100k60 Day CD
0.01%$1k$100k90 Day CD
0.01%$1k$100k120 Day CD
0.01%$1k$100k150 Day CD
0.01%$1k$100k180 Day CD
0.01%$1k$100k270 Day CD
0.01%$1k$100k360 Day CD
0.01%$1k$100k18 Month CD
0.01%$1k$100k24 Month CD
0.01%$1k$100k30 Month CD
0.01%$1k$100k36 Month CD
0.01%$1k$100k42 Month CD
0.01%$1k$100k48 Month CD
0.01%$1k$100k60 Month CD


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