BB&T is a large regional bank based in Winston-Salem, North Carolina. Some accounts can be opened online, but the bank typically restricts new accounts to people who reside within its footprint which includes North Carolina, South Carolina, Virginia, Maryland, West Virginia, Kentucky, Tennessee, Georgia, Florida, Alabama, Indiana, Texas, and Washington, D.C.
BB&T is one of North Carolina’s largest banks and is publicly traded on the New York Stock Exchange (Symbol:BBT). The bank’s acronym stands for Branch Banking & Trust Company, and it offers a range of commercial and personal banking products along with investment banking and insurance services.
On its personal banking side, BB&T offers checking, savings, money market, and Certificate of Deposit (CD) accounts, as well as credit cards and convenient online services. All of the bank’s checking accounts come with free BB&T ATM withdrawals, bill payment, and 24/7 telephone automated inquiries. Only its student checking account comes with no monthly maintenance fee, but the other options offer ways to have the fee waived each month. Another checking account option includes identity protection services and that means quarterly credit reports and a limited amount of insurance. Several of BB&T’s checking accounts have been recognized on DepositAccounts.com.
Savings accounts are available and feature a popular basic account with no balance requirements or monthly fees, and a college savings account that functions as a 529 plan. The bank also offers a health savings account to help consumers potentially save on healthcare expenses. Money market accounts offered by BB&T have a large minimum balance requirement and pay higher interest rates to higher balance levels. Certificates of Deposit (CDs) range in term lengths from 7 days to 60 months and include both a home and college directed account. The home and college CD accounts offer a customized approach to saving for a house or an education. BB&T investment services provide guidance on and access to investment products like mutual funds, annuities, and stocks.
BB&T online banking provides customers with a Internet platform on which to manage their accounts. Bill payment, fund transfers, and financial management software integration are all features of this free web-based system. Mobile banking is also available and makes it convenient and easy to bank by text or mobile apps designed for select smartphone and tablet devices.
BB&T is more than 140 years old and was originally established by Alpheus Branch and Thomas Hadley in 1872. The bank is a subsidiary of BB&T Corporation, a bank holding company and is currently headquartered in Winston-Salem, North Carolina. The bank briefly accepted the U.S. Treasury’s TARP money in 2008 before repurchasing its shares the following year.
I've had a checking account with BB&T for the last 20 years. It's always been free checking and free use of a debit card. I've never had a problem with anything. I've had to use their customer service a handful of times over the years and I have no complaints. Issues are handled on the lowest level and promptly. No waiting days to have issues resolved. The only negative thing I would have to say about BB&T are their fees. They seem to have a fee for just about anything and aren't afraid to tack it on. Their account is free but if you ever have to return an item or have an overdraft they hit you with some pretty hefty fees regardless of the amount.Overall I give BB&T a great rating for my experience as a customer over the decades.
I have banked with BB&T for quite a few years and have been very pleased when interacting with personnel within the bank and website/mobile offerings and experiences. However, I have come to their mortgage group on several occasions inquiring on mortgages just to hear crickets. On the last chance swing with them, I actually did hear back from their mortgage department a month after contacting them with the inquiry. I had long since settled with Quicken Loans to meet my mortgage needs. I have no complaints with their customer service or offerings other than the responsiveness from the mortgage group.
BB&T has great customer service and the appearance of the bank and staff is always professional. The staff can always take the time out of their day to reassure you on information about your account. I don't like that a few of there cheaper accounts don't have minimum balances so you get charged a maintenance fee no matter what. Do not like how they handle overdraft protection either, don't believe there should be a 10.00 dollar fee for money that is already there. The mobile app is pretty handy takes some getting used to, the controls could be a little more user friendly. I also have a complaint about a lack of candy at the front counter, without the candy no trip to the bank is complete.
Beware mortgage brokers who try to write your mortgage with this bank. This bank is so bad, I wouldn't give it one star unless this website forced me too. They have no branches in my state. I finally found a few branches here in Kentucky.
I was put with this bank through a mortgage broker. WOW! If I knew then, what I know now!
If you ever have a need to talk to a live person at this bank, GOOD LUCK!! A voice prompt system with a myriad of rabbit holes. You cannot get to a live person without a PIN number. So if you're a new customer who hasn't set up their account and PIN, guess what? You can't talk to a live person. I had to submit in writing a request for a PIN. Four weeks!!!! Seriously? In an age when you can access your account with a quick password?
Need tax information? Plan on a 10 week process.
I tried to contact their suspect fraud/security breach phone line listed on their website. "If you suspect fraud/security breach" wasn't even one of the options to choose from on the voice prompts. It was an automated password reset??
FINALLY, on hold for nearly 4 hours only to be told that the department I needed to talk to was now closed. No kidding!! After four hours, I would guess you were closed. Stay away from this bank. Tell your mortgage broker you don't want this bank. I've worked with US Bank, PNC, Bank Of America, Commerce Bank and more. None of them come close to the abysmal service of this bank.
Submitted an application to get refinanced (at a slightly higher rate) just to get away from these idiots.
|FDIC Certificate #||9846|
|Return on Assets - YTD||1.07%|
|Return on Equity - YTD||8.41%|
|Annual Interest Income||$3.21B|
|Assets and Liabilities|
|Assets||Q2 2016vs Q2 2015||$217.2B$186.6B|
|Loans||Q2 2016vs Q2 2015||$139.9B$120.2B|
|Deposits||Q2 2016vs Q2 2015||$167B$142B|
|Equity Capital||Q2 2016vs Q2 2015||$28.28B$23.19B|
|Loan Loss Allowance||Q2 2016vs Q2 2015||$1.27B$1.25B|
|Unbacked Noncurrent Loans||Q2 2016vs Q2 2015||$917.5MM$714.0MM|
|Real Estate Owned||Q2 2016vs Q2 2015||$75.2MM$151.9MM|
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|0.04%*||$10k*||-||Investor's Deposit Account|
|OTHER TIERS: 0.01% → Up to $10k|