BB&T

BB&T


Overview / Commentary
800-226-5228
200 W 2nd St
Winston Salem, NC 27101

BB&T is a large regional bank based in Winston-Salem, North Carolina. Some accounts can be opened online, but the bank typically restricts new accounts to people who reside within its footprint which includes North Carolina, South Carolina, Virginia, Maryland, West Virginia, Kentucky, Tennessee, Georgia, Florida, Alabama, Indiana, Texas, and Washington, D.C.

BB&T is one of North Carolina’s largest banks and is publicly traded on the New York Stock Exchange (Symbol:BBT). The bank’s acronym stands for Branch Banking & Trust Company, and it offers a range of commercial and personal banking products along with investment banking and insurance services.

On its personal banking side, BB&T offers checking, savings, money market, and Certificate of Deposit (CD) accounts, as well as credit cards and convenient online services. All of the bank’s checking accounts come with free BB&T ATM withdrawals, bill payment, and 24/7 telephone automated inquiries. Only its student checking account comes with no monthly maintenance fee, but the other options offer ways to have the fee waived each month. Another checking account option includes identity protection services and that means quarterly credit reports and a limited amount of insurance. Several of BB&T’s checking accounts have been recognized on DepositAccounts.com.

Savings accounts are available and feature a popular basic account with no balance requirements or monthly fees, and a college savings account that functions as a 529 plan. The bank also offers a health savings account to help consumers potentially save on healthcare expenses. Money market accounts offered by BB&T have a large minimum balance requirement and pay higher interest rates to higher balance levels. Certificates of Deposit (CDs) range in term lengths from 7 days to 60 months and include both a home and college directed account. The home and college CD accounts offer a customized approach to saving for a house or an education. BB&T investment services provide guidance on and access to investment products like mutual funds, annuities, and stocks.

BB&T online banking provides customers with a Internet platform on which to manage their accounts. Bill payment, fund transfers, and financial management software integration are all features of this free web-based system. Mobile banking is also available and makes it convenient and easy to bank by text or mobile apps designed for select smartphone and tablet devices.

BB&T is more than 140 years old and was originally established by Alpheus Branch and Thomas Hadley in 1872. The bank is a subsidiary of BB&T Corporation, a bank holding company and is currently headquartered in Winston-Salem, North Carolina. The bank briefly accepted the U.S. Treasury’s TARP money in 2008 before repurchasing its shares the following year.

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Local Bank has a heart

Posted by: |

I lost my son recently and went through a period of financial difficulty due to the expenses involved. I called BB&T when I got an overdraft notice. Not only did they listen, they removed the charges and pushed my mortgage payment ahead. The people I talked to were genuine and went out of their way to help. I will always be their customer

Satisfied with online bank

I highly appreciate the services offered by BBT. It doesn't make sense anymore to have a physical banking location. There are no fees, no minimum balances to maintain, and I find their customer service to be exceptional. There were fraudulent charges on my account and customer service took care of the issue. I expected to be on the phone forever, but they took care of the problem quickly.

No Longer 'The Best Bank In Town', Very Fee-Hungry

This was the first bank I opened an account with upon going to college and banked with them for over a decade. Only had a free checking account and for over half the time I was with them -- customer service was great (phone and in person) and they were quick to help me out involving resolving fraud charges and getting new cards out. The problems began when they did away with 'free' checking in 2010 and made direct deposit a condition to waive account fees. Then they kept raising the ACH amount ($100 to $500) per cycle and the fees kept creeping up -- making it harder for me to keep the account fee free.

The straw that broke the camel's back for me was in 2015 when I was trying to get an overdraft fee reversed (which was my fault). Tried calling customer service (15-20 minute hold) and they said it was beyond what they could reverse after a month or two. Tried sending a kind letter requesting a reversal -- got a letter from the fraud department (?) denying it. Three months later, I opened an account at my local credit union and closed my BB&T account.

My local credit union is everything BB&T used to be -- good customer service, no maintenance or minimum balance fees, and I save and keep more of my money. With all its acquisitions and subsequent merger with SunTrust, BB&T is now just a mega bank. The employees there are lovely but the higher-ups need to be purged. Put your customers above profits.

Unwilling To Work With Customers

Posted by: |

Well, first off I'd like to say I've had a checking and savings account with BB&T for 15 years. In these 15 years I haven't had much issue with BB&T and the staff I interact with in-person are always delightful.

I'm a young adult who never took student loans and never used credit to this point in my life, meaning I do not have an existing credit report.

Late to the game, I know, to get a credit card and begin building credit but the time has finally come. I go to my local BB&T branch to discuss applying for a credit card, I submit the paper work. I wait. I ended up having to submit the paperwork, 3 or 4 times? According to BB&T's credit department, my 'credit score' had an error code that suggests fraud.

Well, I call Equifax, who they require me to speak with, and both times I speak with Equifax I am clearly told I do not have an existing credit report whatsoever. I inquire as to why I have an error code on a credit report that doesn't exist. They can't help me.

I return to BB&T to inform them there could not possibly be an error code on a non-existent credit report. Do they care? No. BB&T refuses to give me a credit card despite the fact that I have no credit score to speak of, and despite the fact I have 15 years of business with them and they could reference my banking history for their felt need for ‘proof’ on eligibility.

How, pray tell, am I supposed to build credit when I’m not given the opportunity for even a basic credit card and have no need for loans?

I’m looking to take my business elsewhere, because clearly BB&T doesn’t care much to keep the people they have worked with for many years.

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Health
A+

Health Grade Components

Overall
FDIC Certificate #9846
Year Established1872
Employees51472
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD0.82%
Return on Equity - YTD6.18%
Annual Interest Income$11.28B
Assets and Liabilities
AssetsQ3 2020vs Q3 2019$488B$229.9B
LoansQ3 2020vs Q3 2019$302.6B$143.8B
DepositsQ3 2020vs Q3 2019$385.5B$173.2B
Equity CapitalQ3 2020vs Q3 2019$64.68B$30.12B
Loan Loss AllowanceQ3 2020vs Q3 2019$4.97B$1.30B
Unbacked Noncurrent LoansQ3 2020vs Q3 2019$1.25B$437.0MM
Real Estate OwnedQ3 2020vs Q3 2019$35.0MM$46.0MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not BB&T; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

BB&T Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%--BB&T eSavings
0.01%--Business Money Rate Savings
0.01%$1k$500kPublic Fund Money Rate Savings

BB&T Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%--High Performance Money Market
0.01%--Business Investor’s Deposit Account
0.01%--Investor's Deposit Account
0.01%--Business High Performance Money Market

BB&T Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%--Elite Gold

BB&T CD Rates

BB&T offers various certificates of deposit including regular fixed-rate CDs with terms up to 60 months, add-on CDs which allow for limited add-on deposits and a Can't Lose CD which provides for both limited add-on deposits and a limited penalty-free early withdrawal. Rates are not listed on BB&T's website, and they can vary based on location. Contact BB&T for the latest CD rates.

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%$1k$100k13 Month CD Special
0.05%-$100k23 Month CD Special
0.05%$1k-7 Month CD Special
0.04%$1k$100k48 Month Stepped Rate CD - Year 4
0.03%$1k$100k48 Month Stepped Rate CD - Year 3
0.02%$1k$100k48 Month Stepped Rate CD - Year 2
0.01%$1k$100k30 Month Can't Lose CD
0.01%$1k$100k48 Month Stepped Rate CD - Year 1
0.01%$2.5k$100k7 Day CD
0.01%$2.5k-30 Day CD
0.01%$1k$100k60 Day CD
0.01%$1k$100k90 Day CD
0.01%$1k$100k120 Day CD
0.01%$1k$100k150 Day CD
0.01%$1k$100k180 Day CD
0.01%$1k$100k270 Day CD
0.01%$1k$100k360 Day CD
0.01%$1k$100k18 Month CD
0.01%$1k$100k24 Month CD
0.01%$1k$100k30 Month CD
0.01%$1k$100k36 Month CD
0.01%$1k$100k42 Month CD
0.01%$1k$100k48 Month CD
0.01%$1k$100k60 Month CD
Locations

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