BB&T is a large regional bank based in Winston-Salem, North Carolina. Some accounts can be opened online, but the bank typically restricts new accounts to people who reside within its footprint which includes North Carolina, South Carolina, Virginia, Maryland, West Virginia, Kentucky, Tennessee, Georgia, Florida, Alabama, Indiana, Texas, and Washington, D.C.
BB&T is one of North Carolina’s largest banks and is publicly traded on the New York Stock Exchange (Symbol:BBT). The bank’s acronym stands for Branch Banking & Trust Company, and it offers a range of commercial and personal banking products along with investment banking and insurance services.
On its personal banking side, BB&T offers checking, savings, money market, and Certificate of Deposit (CD) accounts, as well as credit cards and convenient online services. All of the bank’s checking accounts come with free BB&T ATM withdrawals, bill payment, and 24/7 telephone automated inquiries. Only its student checking account comes with no monthly maintenance fee, but the other options offer ways to have the fee waived each month. Another checking account option includes identity protection services and that means quarterly credit reports and a limited amount of insurance. Several of BB&T’s checking accounts have been recognized on DepositAccounts.com.
Savings accounts are available and feature a popular basic account with no balance requirements or monthly fees, and a college savings account that functions as a 529 plan. The bank also offers a health savings account to help consumers potentially save on healthcare expenses. Money market accounts offered by BB&T have a large minimum balance requirement and pay higher interest rates to higher balance levels. Certificates of Deposit (CDs) range in term lengths from 7 days to 60 months and include both a home and college directed account. The home and college CD accounts offer a customized approach to saving for a house or an education. BB&T investment services provide guidance on and access to investment products like mutual funds, annuities, and stocks.
BB&T online banking provides customers with a Internet platform on which to manage their accounts. Bill payment, fund transfers, and financial management software integration are all features of this free web-based system. Mobile banking is also available and makes it convenient and easy to bank by text or mobile apps designed for select smartphone and tablet devices.
BB&T is more than 140 years old and was originally established by Alpheus Branch and Thomas Hadley in 1872. The bank is a subsidiary of BB&T Corporation, a bank holding company and is currently headquartered in Winston-Salem, North Carolina. The bank briefly accepted the U.S. Treasury’s TARP money in 2008 before repurchasing its shares the following year.
I lost my son recently and went through a period of financial difficulty due to the expenses involved. I called BB&T when I got an overdraft notice. Not only did they listen, they removed the charges and pushed my mortgage payment ahead. The people I talked to were genuine and went out of their way to help. I will always be their customer
I have banked with BB&T for quite a few years and have been very pleased when interacting with personnel within the bank and website/mobile offerings and experiences. However, I have come to their mortgage group on several occasions inquiring on mortgages just to hear crickets. On the last chance swing with them, I actually did hear back from their mortgage department a month after contacting them with the inquiry. I had long since settled with Quicken Loans to meet my mortgage needs. I have no complaints with their customer service or offerings other than the responsiveness from the mortgage group.
BB&T has great customer service and the appearance of the bank and staff is always professional. The staff can always take the time out of their day to reassure you on information about your account. I don't like that a few of there cheaper accounts don't have minimum balances so you get charged a maintenance fee no matter what. Do not like how they handle overdraft protection either, don't believe there should be a 10.00 dollar fee for money that is already there. The mobile app is pretty handy takes some getting used to, the controls could be a little more user friendly. I also have a complaint about a lack of candy at the front counter, without the candy no trip to the bank is complete.
I had a standalone checking account as well as a linked checking and savings account with BB&T. The linked account automatically transferred a specified amount to my savings every pay period which helped me not to forget to save. I opened all the accounts up online and had money transferred electronically so I was able to be a virtual customer which I loved.
The problem I first encountered was shortly after my accounts were opened. I had to go into the branch to reopen the accounts because they had been put on hold for suspected fraud. That should've been a red flag there. As time went on in using the account I had several times where my card had to be replaced because of fraudulent activity. There were also times where I used my card for online shopping at places I normally do and my card was put on freeze. I had so many inconveniences and had to swap money between the standalone and linked accounts which really upset me because I was trying to keep specific funds separate.
This did nothing but cause me headaches because I have some monthly bills on automatic draft so I had to constantly keep changing the card information and being hit with late fees because I forgot which account the payment was coming out of because I was waiting on another card. There was one time I had to request a card three times. The first time it never showed even though their system showed it had been received. The second time they said they would send it to the local branch and it never showed. Finally I received it on the third time but had to get it replaced again because they didn't personalize it like it was before it was frozen.
All in all this was the worst banking experience ever and I regret leaving Regions and would rather pay monthly fees than deal with poor customer service and multiple accounts of fraud. On another note when I had issues of fraud and had to keep calling they wanted to start charging me for keeping up to date on something they hadn't resolved. It's ridiculous.
|FDIC Certificate #||9846|
|Return on Assets - YTD||0.81%|
|Return on Equity - YTD||6.09%|
|Annual Interest Income||$1.62B|
|Assets and Liabilities|
|Assets||Q1 2017vs Q1 2016||$214.6B$206.9B|
|Loans||Q1 2017vs Q1 2016||$138.7B$132B|
|Deposits||Q1 2017vs Q1 2016||$167.6B$158.1B|
|Equity Capital||Q1 2017vs Q1 2016||$28.87B$26.09B|
|Loan Loss Allowance||Q1 2017vs Q1 2016||$1.23B$1.26B|
|Unbacked Noncurrent Loans||Q1 2017vs Q1 2016||$797.4MM$883.4MM|
|Real Estate Owned||Q1 2017vs Q1 2016||$73.8MM$110.6MM|
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|0.04%*||$10k*||-||Investor's Deposit Account|
|OTHER TIERS: 0.01% → Up to $10k|