Capital City Bank


Overview / Commentary
850-402-8500
217 North Monroe Street
Tallahassee, FL 32301

Capital City Bank is headquartered in Tallahassee and is the 9th largest bank in the state of Florida. It is also the 296th largest bank in the nation. It was established in 1907 and as of March of 2022, it had grown to 740 employees at 61 locations. Capital City Bank has an A health rating.

Reviews (2)

Customer Service Quality

Posted by: |

I recently looked for lenders that offered home equity loans and found Capital City Bank at a local location. From the time of my initial contact via phone call, it took less than 2 days to get qualified and quanitifed for a loan. After comparing this lender to another which provided similar service, I chose to proceed with Capital City because they actually suggested that I look at an alternative program they offered, because the loan officer said it offered more flexibility and involved substantially lower costs for my application. I have not experienced this level of customer service from any banking institution for over 30 years. Since then I have completed the process, which took about 2 weeks longer than I expected. However I did not ask them to speed it up, since that was not really important, although it was a little surprising. I look forward to a long-term relationship with this institution and am very happy I found them.

AVOID AT ALL COST

If you get your statements online and you close your account, you will not have access to those documents. They do not tell you that you will not longer have access to your documents. Then, they will charge you almost $100 to print the documents you no longer have access to. A loan officer at the Dublin Westgate office failed to verify my mother-in-law's identity before giving personal information. That same loan officer verbally assaulted my husband in 2019. They charge a "service fee" to close an account.



Health

Health Grade Components

Overall
FDIC Certificate #9622
Year Established1907
Employees740
Primary RegulatorFED
Profit Margin
Return on Assets - YTD0.73%
Return on Equity - YTD7.69%
Annual Interest Income$25.4MM
Assets and Liabilities
AssetsQ1 2022vs Q1 2021$4.30B$3.92B
LoansQ1 2022vs Q1 2021$2.02B$2.12B
DepositsQ1 2022vs Q1 2021$3.81B$3.40B
Equity CapitalQ1 2022vs Q1 2021$396.6MM$345.8MM
Loan Loss AllowanceQ1 2022vs Q1 2021$20.8MM$22.0MM
Unbacked Noncurrent LoansQ1 2022vs Q1 2021$2.7MM$5.4MM
Real Estate OwnedQ1 2022vs Q1 2021$17.00K$110.00K
Rates

Sorry, we do not have rate data for Capital City Bank.

Locations

Availability



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