Directions Credit Union is headquartered in Toledo and is the 7th largest credit union in the state of Ohio. It is also the 357th largest credit union in the nation. It was established in 1953 and as of December of 2020, it had grown to 310 employees and 107,509 members at 24 locations. Directions Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Directions Credit Union is open to those who live, work, attend school, worship, or volunteer in Ashland, Crawford, Fulton, Huron, Knox, Lucas, Richland, Tuscarawas, Wayne, and Wood Counties in Ohio, Monroe County in Michigan.
See current membership details
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Directions Credit Union provides great service.
I have been a member of this credit union for more than 25 years. I have all of my accounts with this credit union. Employees at all locations are always courteous and friendly. The employees at the Ashland Road Madison location always seem to go above and beyond to assist. Anytime I visit this location, there is never a wait, and everything is easy to get done. If ever I have a problem with my account, I call this location, and I am certain to get assistance. I have a checking and a savings account, along with many other accounts. The checking account has no fees since I use direct deposit. If I should happen to overdraft, there is a slight fee to transfer money from my savings to checking so I don't have anything returned for insufficient funds. I will continue to do business with this credit union, and I do not see any reason to ever change accounts.
This bank is alright.
I have belonged to this bank since 1985. Through the years i have held a checking, savings,auto loans and a home equity. They offer online banking but I have found that since they switched over to the new computer system their have been glitches monthly. Most of the employees are very nice and accommodating except for one young man who I always seem to get whenever I call. The rates are competitive and the locations are many.
Directions Credit Union offers more
I love my credit union. I feel like they care more than a normal bank. At one time, you had to live in a certain area or work in a certain area to be a member of a credit union. This is no longer the case. I sort of miss this. I think allowing anyone to join, makes it more like a normal bank. However, I do feel that I get more personalized service. When I need a loan, I contact one person and they can handle it for me. The fees are very reasonable, and they are all so easy to work with. My checking account does not charge any fees since I have direct deposit. My credit union has a number of branches in the area so it is never a problem to find one. I do feel like the website and app could be better. Although, I can't really offer any valuable tips.
Data as of Q4 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 60978 |
| Year Chartered | 1953 |
| Employees | 310 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.45% |
| Return on Equity - YTD | 5.05% |
| Annual Interest Income | $33.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $1.07B$891.6MM |
| Loans | Q4 2020vs Q4 2019 | $724.0MM$740.2MM |
| Deposits | Q4 2020vs Q4 2019 | $964.9MM$794.4MM |
| Equity Capital | Q4 2020vs Q4 2019 | $93.9MM$89.0MM |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $6.4MM$2.8MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $785.00K$1.9MM |
| Real Estate Owned | Q4 2020vs Q4 2019 | $0$217.00K |
