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Fidelity Bank (Atlanta, GA)

Popular Accounts at this Bank

APYACCOUNT TYPEACCOUNT NAME
0.30%SavingsPersonal Savings
0.30%Business SavingsBusiness Savings
1.10%5-year CD60 - 95 Month CD

Overview / Commentary
404-814-8114
3490 Piedmont Road Ne
Atlanta, GA 30305

Fidelity Bank (Atlanta, GA) is headquartered in Atlanta and is the 5th largest bank in the state of Georgia. It is also the 221st largest bank in the nation. It was established in 1974 and as of September of 2016, it had grown to 1,274 employees at 66 locations. Fidelity Bank (Atlanta, GA) has a B+ health rating.

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Great Bank

I HAVE HAD THIS ACCOUNT FOR OVER 8 YEARS AND HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT THEM.  FANTASIC SERVICE THEY LOOK OUT FOR YOU. ANY LARGE SUSPICIOUS TRANSACTION THEY CONFIRM WITH YOU BY PHONE.  HAD INTERNET TAX SERVICE TRYING TO TAKE MONEY FROM MY ACCOUNT FIDELITY GOT MY MONEY BACK, TO MY ACCOUNT SAME DAY.

THEY ARE RESONABLE WITH THERE RATES (FREE CHECKING) HAVE GREAT CUSTOMER SERVICE.

ARRIVED IN GA 8 YEARS AGO STARTING NEW JOB HAD PAYROLL CHECKS THEY GOT ME ACCOUNT IMMEDIATELY AND CASH WAS ABLE TO TRAVEL SAME DAY (MARY EDWARDS YOU ROCK GO FIDELITY).

FIDELITY THEY HAVE YOUR BACK.

Online And Mobile Apps Quite Frustrrating

The online website requires a separate Username and Password for billpay. The website asks for a new Password at almost every signon.
The Mobile App does the same. Check deposit is very unreliable. It will accept a deposit and the next day you may receive a message stating that the check image is not good enough.
But this bank is that it has accounts with no fees, so one has to weight that into account.

NO 24 HOUR SUPPORT

Simply put... If you are trying to use your card from outside of the state, it may be declined. When you call to discuss the issue you get a message that is useless. Don't open an account with this bank if you plan on using the card out of Georgia, on weekends and before and after bank hours. They DO NOT HAVE 24hrs HOUR SUPPORT with a manner that you can speak to somebody. Luckiily I use more than one bank... and no longer will do business with such a meager institution.

Just my 2 cents

compliance guy

Incompetent

Posted by: BB123 | Jul 27, 2016

I had fraudulent charges totaling $1,117.50 on my account dating back 6/27/16 to 7/5/2016. I went into the branch on Howell Mill rd 7/5/2016. I spoke with James and completed the paperwork. He assured me the money would be back in my account in 3-5 business days. on 7/15/16 I received a provisional credit of $625.47 for 15 items. I called James again to let him know it was incorrect. He asked that I come back into the branch. For a second time I took off work to handle this. When I arrive to the branch he can't find my paperwork. He and the other employees are looking in drawers and everywhere and do not find it. So we start the paperwork over. I ask how much the total is for the charges he is submitting. I get a calculator, add the fraudulent charges and subtract the credits and tell him that it is incorrect. He proceeds to tell me that I am wrong. I Calculated it again for him and tell him that it is $31.06 short. I also let him know it is short by 2 charges. He divides $31.06 by 2 and tells me there are no charges for that number. I am shocked at the incompetency! All the other employees are leaving even though the branch is not closed and they see that I am visibly upset. I tell him that this is ridiculous and it should not take this long to get my money returned. He goes on to say that these things take time. I tell him that I previously worked in banking for 10+ years and have never seen such ridiculousness. He then said I should know that these things take time. I leave very frustrated. On July 20, 2016, I still had not received the funds so I called the branch on Ponce de Leon and spoke with James M and described the situation and told him that I prefer not to deal with the Howell Mill branch. I send him a spreadsheet of the charges and he said he would take care of it. Afterwards James S calls and says he is still working on it. On July 18, 2016 there was an additional provisional credit for $35.49 and on 7/20/16 I receive another provisional credit for $425.48. I email James M back with the spreadsheet and the credits added and inform him that I am still short $31.06. I get no response from him. On 7/27/2016 I get an email from James Simmons and a list of the charges that have been credited back and he also said if I have any additional charges that I need to go into any branch to start the process. I email him back my spreadsheet which I have added which charges were taken care of and which were outstanding and ask him to fix it immediately. He emails back "Per my management team please follow steps from last email to file claims for items." This all should have been taken care of 7/5/16. A simple calculation would have worked.

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Health
B+

Health Grade Components

Overall
FDIC Certificate #21440
Year Established1974
Employees1274
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD0.78%
Return on Equity - YTD9.19%
Annual Interest Income$111.0MM
Assets and Liabilities
AssetsQ3 2016vs Q3 2015$4.39B$3.50B
LoansQ3 2016vs Q3 2015$3.75B$2.96B
DepositsQ3 2016vs Q3 2015$3.54B$2.92B
Equity CapitalQ3 2016vs Q3 2015$373.6MM$322.3MM
Loan Loss AllowanceQ3 2016vs Q3 2015$29.7MM$24.8MM
Unbacked Noncurrent LoansQ3 2016vs Q3 2015$26.7MM$26.6MM
Real Estate OwnedQ3 2016vs Q3 2015$14.6MM$10.5MM
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Fidelity Bank (Atlanta, GA) Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.30%*$250k*-Personal Savings
OTHER TIERS: 0.15% Up to $25k | 0.20% $25k - $50k | 0.25% $50k - $250k
0.30%*$250k*-Business Savings
OTHER TIERS: 0.15% Up to $25k | 0.20% $25k - $50k | 0.25% $50k - $250k

Fidelity Bank (Atlanta, GA) Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.30%*$250k*-Business Money Market
OTHER TIERS: 0.15% Up to $25k | 0.20% $25k - $50k | 0.25% $50k - $250k
0.30%*$250k*-Money Market
OTHER TIERS: 0.15% Up to $25k | 0.20% $25k - $50k | 0.25% $50k - $250k

Fidelity Bank (Atlanta, GA) CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.10%$500-60 - 95 Month CD
1.10%$500-60 - 95 Month Business CD
1.05%$500-48 - 59 Month Business CD
1.05%$500-48 - 59 Month CD
1.00%$500-36 - 47 Month CD
1.00%$500-36 - 47 Month Business CD
0.70%$500-24 - 35 Month CD
0.70%$500-24 - 35 Month Business CD
0.55%$500-18 - 23 Month CD
0.55%$500-18 - 23 Month Business CD
0.50%$500-12 - 17 Month CD
0.50%$500-12 - 17 Month Business CD
0.40%$500-181 - 364 Day CD
0.40%$500-181 - 364 Day Business CD
0.15%$500-32 - 60 Day CD
0.15%$500-61 - 90 Day CD
0.15%$500-91 - 180 Day CD
0.15%$500-32 - 60 Day Business CD
0.15%$500-61 - 90 Day Business CD
0.15%$500-91 - 180 Day Business CD
0.05%$500-7 - 31 Day CD
0.05%$500-7 - 31 Day Business CD

Fidelity Bank (Atlanta, GA) IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.10%$500-60 - 95 Month IRA
1.05%$500-48 - 59 Month IRA
1.00%$500-36 - 47 Month IRA
0.70%$500-24 - 35 Month IRA
0.55%$500-18 - 23 Month IRA
0.50%$500-12 - 17 Month IRA
0.40%$500-181 - 364 Day IRA
0.15%$500-32 - 60 Day IRA
0.15%$500-61 - 90 Day IRA
0.15%$500-91 - 180 Day IRA
0.05%$500-7 - 31 Day IRA
Locations

Fidelity Bank (Atlanta, GA) has 65 locations. Click to view all Fidelity Bank (Atlanta, GA) locations.