First Bank of Highland Park

Poor Customer Service

When My Father died, he had multiple accounts at this bank that were held in trusts. When he died I gave them my ID, his estate plans and his death certificate (twice by the way). They took copies of everything and said their legal people needed to review it (fine). After a couple of weeks, we weren't getting anywhere with accessing the accounts even though my estate lawyer AND the trustees had contacted the bank and given them all the information they requested of us.

Finally I reached out to the bank lawyer (Joel Stein) who spoke to me very rudely before finally snapping at me "THESE ACCOUNTS HAVE NOTHING TO DO WITH YOU". First, I am the only and sole beneficiary of those accounts, so yes sir...they have a lot to do with me, and second, this is how you speak to someone who just lost a parent and is trying to resolve a complex estate? Do not walk away from this bank folks...RUN. They are horrible people who have no sense of anything that resembles customer service (or for that matter basic human decency).