Fulton Bank, National Association is headquartered in Lancaster and is the 3rd largest bank in the state of Pennsylvania. It is also the 88th largest bank in the nation. It was established in 1882 and as of March of 2021, it had grown to 3,194 employees at 211 locations. Fulton Bank, National Association has an A health rating.
Business Service - Checking Account
I love Fulton Bank! I opened my checking account in the branch, the staff was phenomenal, professional, sweet, and very knowledgeable and answered my questions and concerns immediately. The process was easy, stress free, and quick! The mobile is really nice, easy to navigate and use. (It does need some work done on it because "Zelle" tends to have issues here and there.) - No problem though.
The wait for customer service is pretty long which I don't like but there knowledgeable and professional and extremely helpful every time I call. I have the simple checking account and absolutely LOVE IT! I do not have to maintain a certain balance, no fees/monthly maintenance fees, and I can maintain rewards for the card when I shop and spend over $5.00 which, is GREAT! The locations are pretty convenient and I have been with them about 6 months and I only had 1-2 issues and they was resolved immediately no hesitation which I loved!
Staff at the branch I use is very friendly, helpful, and really professional. I love banking with Fulton Bank!
They've been so great to me and treated me so well which, I absolutely love and admire as a customer. Customer service remains a #1 priority and so far they've met that.
I never encountered money issues, or rude staff since I've been with them. I do recommend them for people with bad credit, new people looking for a super easy and good bank account, and anyone who has a Fulton Bank branch near or in there area. Good bank!
Be Careful
Fulton Bank mailed me a promotion to open a checking account and get $150. I followed all the steps exactly. I set up direct deposit within the time required, etc. It has been several months and I still do not have the bonus. I don't understand how they can mail you a promotion and then not give it. I am 100% sure I followed everything that was required. I've never had any accounts with them in the past so I just don't get it.
Like Watching Grass Grow And Paint Dry
Agree 100% with Pintman's review: Fulton's loan process is "Glacial". Spot On! We'd established a great, long-term working relationship with some wonderfully responsive Fulton Bank personel for our commercial investments (the only reason Fulton got 2 stars instead of 1). The loan process was always seemless, and quick.
Recently, our contacts have been shifted around here and there, and the once respectful, timely business process went static. Now, it seems that the "powers that be" at Fulton's decision table work an awkward 1-day "production" week:
Thursday: Reserved for setting up foursomes and tee times. No decisions made
Friday: The weekly "hit the Links!" outing with the pals. No decisions made
Monday: Breakfast-brunch-lunch with the golf buddies to review Friday's game. No decisions made.
Tuesday Review loan requests not completed on Thursday and Friday. Paper shuffle. Procrastinate 1 more day.
Wednesday: Actually make a decision on a loan request, or two. Leave all other requests sit until next week.
Recommendation: If you're a serious commercial investor looking for a business-like, congenial, and respectful relationship based on a win-win situation, look elsewhere. Fulton Bank seems more interested in nickel and diming granny out of her checking account than acting like a grown up business lending institution. Sorry Fulton, I'm leaving, and taking my investor network with me.
PS Fulton on-line banking mirrors their loan process: novice, cumbersome, and time-consuming to use.
A Great Bank If You're Nostalgic For The 80'S
In my mid-50s, I'm down to just two personal checking accounts and a home equity LOC. I stuck with Fulton for too many years simply because they have a ton of branches in Central Pennsylvania. But I gradually got fed up with their stodgy service. Feature-deficient online banking that was hard to set up, hard-to-read line of credit statements, glacial loan application processing, indifferent service, limited branch hours. I always got the feeling this bank really doesn't want to be part of the 21st century, and doesn't want walk-in customers like me. I'm reminded of that old TV commercial about the Lethargic National Bank.
Data as of Q1 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 7551 |
| Year Established | 1882 |
| Employees | 3194 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.43% |
| Return on Equity - YTD | 12.06% |
| Annual Interest Income | $184.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2021vs Q1 2020 | $25.74B$22.78B |
| Loans | Q1 2021vs Q1 2020 | $18.78B$16.90B |
| Deposits | Q1 2021vs Q1 2020 | $21.72B$17.47B |
| Equity Capital | Q1 2021vs Q1 2020 | $3.05B$2.81B |
| Loan Loss Allowance | Q1 2021vs Q1 2020 | $266.0MM$238.5MM |
| Unbacked Noncurrent Loans | Q1 2021vs Q1 2020 | $152.4MM$139.9MM |
| Real Estate Owned | Q1 2021vs Q1 2020 | $3.7MM$6.6MM |
