Fulton Bank, National Association


Overview / Commentary
800-385-8664
One Penn Square, P.O. Box 4887
Lancaster, PA 17604

Fulton Bank, National Association is headquartered in Lancaster and is the 3rd largest bank in the state of Pennsylvania. It is also the 86th largest bank in the nation. It was established in 1882 and as of June of 2022, it had grown to 3,287 employees at 211 locations. Fulton Bank, National Association has a B+ health rating.

Very Good Brick And Mortar Bank

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I enjoy having a brick and mortar bank available to me when I need to see a person for help or a special need. Otherwise my main bank is an online one since the rates are so much better.

Let me tell you that I have enjoyed my experience with Fulton Bank. I have a senior checking and a business checking account with them. My banker follows up with what she promised to do and then calls back to check on how things are going. The staff in the banks I go to (In Delaware) are super nice and helpful. Their location are where I need them and I do not plan on changing anytime soon. I do wish they had better offerings in credit cards but not a deal breaker.

Highly recommended.

Business Service - Checking Account

I love Fulton Bank! I opened my checking account in the branch, the staff was phenomenal, professional, sweet, and very knowledgeable and answered my questions and concerns immediately. The process was easy, stress free, and quick! The mobile is really nice, easy to navigate and use. (It does need some work done on it because "Zelle" tends to have issues here and there.) - No problem though.
The wait for customer service is pretty long which I don't like but there knowledgeable and professional and extremely helpful every time I call. I have the simple checking account and absolutely LOVE IT! I do not have to maintain a certain balance, no fees/monthly maintenance fees, and I can maintain rewards for the card when I shop and spend over $5.00 which, is GREAT! The locations are pretty convenient and I have been with them about 6 months and I only had 1-2 issues and they was resolved immediately no hesitation which I loved!
Staff at the branch I use is very friendly, helpful, and really professional. I love banking with Fulton Bank!
They've been so great to me and treated me so well which, I absolutely love and admire as a customer. Customer service remains a #1 priority and so far they've met that.

I never encountered money issues, or rude staff since I've been with them. I do recommend them for people with bad credit, new people looking for a super easy and good bank account, and anyone who has a Fulton Bank branch near or in there area. Good bank!

Worst Customer Service On Earth!

This is the worst bank I've dealt with in my entire 40 years life. The customer service is beyond horrible and their representatives is extremely unprofessional. I've spent the last 3 days on the phone( 5 hours totals of calls & wait time), spoke to 15 different agents who kept giving me the run around and had me call 5 different phone numbers. They kept transferring my call and putting me on hold, only to be placed in the beginning of the queue. I spoke with Shane who has the worst customer service agent you can get. When I told he has no customer service skills, he gave me an attitude and his response was, " I don't work in customer service, I'm the supervisor from the fraud department". I had provide my info, answers security questions and SMS verification text code. My credit limit was $18,000 but they kept declining my order for $7,000 stating my account was too new and I was deem a fraud risk to them. I've been told they've closed my account after having it opened for a month and they've sent me a termination letter in the mailed. I should have read the reviews before applying for their credit card and would have known there's a lot of other customers with bad experiences. Avoid yourself the headaches and hassle, stay away from this Fraudulent Bank.

Be Careful

Fulton Bank mailed me a promotion to open a checking account and get $150. I followed all the steps exactly. I set up direct deposit within the time required, etc. It has been several months and I still do not have the bonus. I don't understand how they can mail you a promotion and then not give it. I am 100% sure I followed everything that was required. I've never had any accounts with them in the past so I just don't get it.

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Health
B+

Health Grade Components

Overall
FDIC Certificate #7551
Year Established1882
Employees3287
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.19%
Return on Equity - YTD10.87%
Annual Interest Income$363.0MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$24.95B$25.92B
LoansQ2 2022vs Q2 2021$18.69B$18.39B
DepositsQ2 2022vs Q2 2021$21.24B$21.87B
Equity CapitalQ2 2022vs Q2 2021$2.70B$3.07B
Loan Loss AllowanceQ2 2022vs Q2 2021$248.6MM$255.0MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$173.4MM$153.7MM
Real Estate OwnedQ2 2022vs Q2 2021$4.8MM$2.8MM
Rates

Rates for Fulton Bank, National Association are currently being reviewed.

Locations

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Washington Area

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