Overview / Commentary
800-385-8664
One Penn Square, P.O. Box 48
Lancaster, PA 17604

Fulton Bank, National Association is headquartered in Lancaster and is the 4th largest bank in the state of Pennsylvania. It is also the 122nd largest bank in the nation. It was established in 1882 and as of June of 2018, it had grown to 1,290 employees at 115 locations. Fulton Bank, National Association has an A health rating.

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Be Careful

Fulton Bank mailed me a promotion to open a checking account and get $150. I followed all the steps exactly. I set up direct deposit within the time required, etc. It has been several months and I still do not have the bonus. I don't understand how they can mail you a promotion and then not give it. I am 100% sure I followed everything that was required. I've never had any accounts with them in the past so I just don't get it.

Poor Customer Service

Fulton Bank's employees give me the impression that it's the first day on the job for each of them. Their knowledge of their bank products and procedures are little to none. Very frustrating

Like Watching Grass Grow And Paint Dry

Posted by: CMyGripe | Dec 10, 2011

Agree 100% with Pintman's review: Fulton's loan process is "Glacial".  Spot On!  We'd established a great, long-term working relationship with some wonderfully responsive Fulton Bank personel for our commercial investments (the only reason Fulton got 2 stars instead of 1).  The loan process was always seemless, and quick. 

Recently, our contacts have been shifted around here and there, and the once respectful, timely business process went static.  Now, it seems that the "powers that be" at Fulton's decision table work an awkward 1-day "production"  week:

Thursday:    Reserved for setting up foursomes and tee times.  No decisions made
Friday:        The weekly "hit the Links!" outing with the pals.  No decisions made
Monday:      Breakfast-brunch-lunch with the golf buddies to review Friday's game.  No decisions made.
Tuesday      Review loan requests not completed on Thursday and Friday. Paper shuffle. Procrastinate 1 more day.
Wednesday: Actually make a decision on a loan request, or two.  Leave all other requests sit until next week.

Recommendation:  If you're a serious commercial investor looking for a business-like, congenial, and respectful relationship based on a win-win situation, look elsewhere.  Fulton Bank seems more interested in nickel and diming granny out of her checking account than acting like a grown up business lending institution.  Sorry Fulton, I'm leaving, and taking my investor network with me.

PS Fulton on-line banking mirrors their loan process: novice, cumbersome, and time-consuming to use.

 

A Great Bank If You're Nostalgic For The 80'S

Posted by: pintman | Jun 20, 2011

In my mid-50s, I'm down to just two personal checking accounts and a home equity LOC. I stuck with Fulton for too many years simply because they have a ton of branches in Central Pennsylvania.  But I gradually got fed up with their stodgy service.  Feature-deficient online banking that was hard to set up, hard-to-read line of credit statements, glacial loan application processing, indifferent service, limited branch hours.  I always got the feeling this bank really doesn't want to be part of the 21st century, and doesn't want walk-in customers like me.  I'm reminded of that old TV commercial about the Lethargic National Bank. 

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Health

Health Grade Components

Overall
FDIC Certificate #7551
Year Established1882
Employees1290
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.75%
Return on Equity - YTD6.51%
Annual Interest Income$212.8MM
Assets and Liabilities
AssetsQ2 2018vs Q2 2017$11.62B$11.26B
LoansQ2 2018vs Q2 2017$9.40B$9.05B
DepositsQ2 2018vs Q2 2017$8.62B$8.43B
Equity CapitalQ2 2018vs Q2 2017$1.33B$1.26B
Loan Loss AllowanceQ2 2018vs Q2 2017$75.9MM$89.1MM
Unbacked Noncurrent LoansQ2 2018vs Q2 2017$71.3MM$78.9MM
Real Estate OwnedQ2 2018vs Q2 2017$3.1MM$5.3MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not Fulton Bank, National Association; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Fulton Bank, National Association Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.02%--Statement Savings
0.02%--Student Statement Savings

Fulton Bank, National Association Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.34%*$1000k*-Platinum Money Market Account
OTHER TIERS: 0.18% $10k - $25k | 0.24% $25k - $50k | 0.26% $50k - $75k | 0.27% $75k - $100k | 0.32% $100k - $250k | 0.33% $250k - $1000k
0.16%$1k-Money Market Account
0.08%$10-IRA Money Market

Fulton Bank, National Association Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.03%*$10k*-Relationship Banking Checking
OTHER TIERS: 0.02% $1k - $10k
0.02%$1k-Prime Life Interest Checking

Fulton Bank, National Association CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.00%$1k-42 Month Promo CD
2.55%$1k-36 Month Bump-up Promo CD - New Money
2.50%$1k-25 Month Promo CD - New Money
1.90%$1k-9 Month Promo CD - New Money
1.60%$1k-72 Month CD
1.55%$1k-36 Month CD
1.50%$1k-13 Month Promo CD
1.45%$1k-60 Month CD
1.35%$1k-48 Month CD
1.20%$1k-18 Month CD
0.76%$1k-30 Month CD
0.45%$1k-24 Month CD
0.20%$1k-15 Month CD
0.05%$1k-3 Month CD
0.05%$1k-6 Month CD
0.05%$1k-9 Month No Penalty CD
0.05%$1k-12 Month CD
0.05%$1k-12 Month Variable Rate CD

Fulton Bank, National Association IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.00%$1k-42 Month Promo IRA
2.55%$1k-36 Month Bump-up Promo IRA - New Money
2.50%$1k-25 Month Promo IRA - New Money
1.90%$1k-9 Month Promo IRA - New Money
1.60%$1k-72 Month IRA
1.55%$1k-36 Month IRA
1.50%$1k-13 Month Promo IRA
1.45%$1k-60 Month IRA
1.35%$1k-48 Month IRA
1.20%$1k-18 Month IRA
0.76%$1k-30 Month IRA
0.45%$1k-24 Month IRA
0.20%$1k-15 Month IRA
0.05%$1k-3 Month IRA
0.05%$1k-6 Month IRA
0.05%$1k-12 Month IRA
Locations

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