Keesler Federal Credit Union is headquartered in Biloxi and is the largest credit union in the state of Mississippi. It is also the 87th largest credit union in the nation. It was established in 1947 and as of June of 2022, it had grown to 753 employees and 297,775 members at 39 locations. Keesler Federal Credit Union's CD rates are 17% higher than the national average, and it has an A health rating.
Field of Membership Restrictions
Membership in Keesler Federal Credit Union is open to the residents of Alabama, Louisiana, and Mississippi by joining the American Cancer Society Cancer Action Network. Also eligible to join are those who live, work, worship, or attend school in the Mississippi counties of Forrest, Hancock, Harrison, or Pearl River. Those who live, work, worship, or attend school in certain census tracts in Hinds or Jackson Counties (MS), Mobile County (AL), or Orleans or St. Tammany Parishes (LA) also qualify for membership. Military members who can use the services at Keesler Air Force Base or at Royal Air Force Bases in the UK are eligible to join, as are employees of more than 300 Select Employee Groups.
See current membership details
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Friendly, Prompt, Professional Customer Service
Joined KFCU via American Cancer Society.
Took a few hours, a few emails and a few calls.
Within 6 hours all done.
Next day wired in $ to open step up CD
Total 24 hours from start to finish
Very impressed with their customer service
Step up CD at 3.20 APY for 30 months is great
Highly recommend
Quickly And Easily Opened 30Mo Step Jumbo
I found KFCU to be easier than most local CUs to establish and fund accounts. Their online systems worked well and their representatives were reasonably fast to respond.
Joined Jan 21st
Eligibility : selected member of ACS CAN (Rep emailed form and they drafted $10 from my account).
Entered information/uploaded ID
Account was approved within minutes, pending final validation. Representative called next morning and account was funded from my checking account after verification of small deposits and I was given the account number (I did have to ask for the account number)
Wired the $ - No incoming wire fee! (wires received after 4:45 EST are not credited until next business day)
Must have rep set up the Step CD (can't do it on web site); they were quick, professional and hold times were reasonable.
Some confusion over STEP CD max of $250K. Still not sure if this is a real max or if the representative was guiding me to be within NCUA limit. I had 3 POD's on a joint account so not a problem exceeding the limits. Supervisor OK'd. Rep also mentioned LIMIT of 1 STEP CD per account.
Also, they emailed this morning reminding me to hurry and fund CD by Tuesday because rates (could) change on WEDNESDAYs!
edit: since I joined the wording has changed on eligibility to be restrictive to residents only:
"American Cancer Society Cancer Action Network – Residents of Louisiana and Mississippi Only"
Inconsistent CS And Field Of Membership
TLDR-inconsistent application criteria applied and lost or mis-placed my membership paperwork twice and failed to follow written instructions. Late in 2017, I attempted to join based on my current military service, which is posted on KFCU’s website as a basis for membership. KFCU declined my application b/o an unstated additional requirement that I also needed to live within their geographic area of service. (No mention of any other way I could qualify for membership.) In Aug 2018, KFCU had a 5% CD and there were reports on this website of KFCU allowing membership with no geo restriction as long as you donated to a cancer society/became a member of ACS CAN. So I contributed and joined. When the CD was nearing maturity, I emailed KFCU to confirm receipt of maturity instructions. Initially KFCU confirmed receipt, but then recalled that message and said they did not have my membership application, which I had previously mailed. KFCU also implied that I would have difficulty with my maturing CD if I did not re-supply the documentation. So I sent in a new membership application and had it notarized as instructed. Today my CD matured and it was rolled over at some ridiculous interest rate contrary to my written instructions. My conclusion is that KFCU is not really interested in serving their field of membership, as posted on its website, and adapts it to fit their needs. It’s success with the 5% CD led them to cut corners, fail to document items properly, and overwehlm their CS reps, who are generally very nice and helpful. I blame management for my bad experience and will be filing a complaint with NCUA.
The Absolute, WORST, Banking Experience EVER
This bank has caused me so much emotional distress and embarrassment, I’ve had enough. When I became a member, certain things were not fully disclosed in my member packet that would have allowed me to make the best decision when choosing banks. This last incident in which it was out of my control and I was totally unaware of, I was penalized because of an error my job made, and once again I’m told no we can’t help. When I ask for information to write to their corporate office I’m given the run around. If you can help it, Run to another bank.
Health Grade Components
| Overall | |
|---|---|
| NCUA # | 5561 |
| Year Chartered | 1947 |
| Employees | 753 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.96% |
| Return on Equity - YTD | 9.42% |
| Annual Interest Income | $64.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $4.24B$4.08B |
| Loans | Q2 2022vs Q2 2021 | $2.97B$2.72B |
| Deposits | Q2 2022vs Q2 2021 | $3.73B$3.56B |
| Equity Capital | Q2 2022vs Q2 2021 | $437.7MM$461.8MM |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $14.6MM$16.4MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $14.6MM$6.8MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $0$249.00K |
