Our Credit Union is headquartered in Royal Oak and is the 50th largest credit union in the state of Michigan. It is also the 850th largest credit union in the nation. It was established in 1959 and as of December of 2022, it had grown to 70 employees and 23,971 members at 5 locations. Our Credit Union has a B health rating.
Field of Membership Restrictions
Membership is open to those who live, work, attend school or worship in the state of Michigan.
See current membership details
A nice, friendly local credit union
I've been doing business with OUR Credit Union for over 15 years. (They were operating under a different name back then and have since expanded and adopted the OUR name.) I prefer to do my banking in person rather than via machines or the Internet, so I don't have much experience on that front. But I remember when I first went there to open an account, the staff took their time to explain how it all worked and to answer my questions. It was the same way more recently when I opened a second account with them. The few times I have had additional questions or experienced issues with my accounts, I was able to get everything taken care of over the phone. When I do go to my local OUR branch to do my banking, I don't have to wait in a long line and everyone is friendly. I would recommend OUR Credit Union to people in my community.
Great Service!
I have been a member of this bank for 12 years. Through thick and thin in today's economy, they have always provided excellent service and even helped me in securing a loan when I needed it. Their knowledgeable staff help me whenever I have any questions or inquiries about my account. Five stars, all around!
Do Not Bank Here, They Do Not Support Their Customers :(
Rude, careless, shady thieves. I was pretty much forced into buy a vehicle warranty package in my re-fi, to find out the mileage was noted wrong. They could not make changes, and force me into cancelling the warranty, to be charged the remaining balance of the package. I ended up being out of a $1000, to be told "oh well you signed the package, you should have quoted the mileage better, we don't do that here, however,we come up with your monthly payment plan based on the vehicle's age and mileage." I plan to collect all of my money and find a better bank as soon as the investigation is over on this claim. They will do all they can to charge you service fees and think its a privileged that they help you, when for a fact, they are borrowing your money in the meantime, and they will never try to help. Go somewhere else.
Worst. Bank. Ever.
Rude, careless, shady thieves. At $1000 basically stolen from me by this bank I decided to leave, and have never been happier. They will do all they can to charge you service fees and steak money out of your pocket, and they will never try to help. Go somewhere else.
Garbage Fail
this place is the worst the people are rude and the customer service is nothing but a joke i don't know how they can treat people like crap and still be open for business.
People Are As Good As MANAGEMENT
I have been a member of this cu for 15+ years. The service here over the past years has went down so bad I might as well be with a BANK. The services have been decreased and the fee s keep getting plentiful and they justify by blaming the Government or saying they are not making money so we have to charge, $30 to spend MY money out of savings It s my money and if I don t want to save it why is it your business. If there s such a concern about my savings, WHY do I have to pay to run my coins? If I want an account print out there is a charge for that too, but the tellers are making the same amount of money for the past two years!! Today I recv a call from a rep Rachel, who stated they kicked my CC pmt back because it came out another members acct. I askd when u all figure this out why not call me instead of kicking the pmt back. She stated she didn t know and cldnt say if they would cover the fee if any. I have been paying this CC for the last 1.5yrs out the same account and nothing had change. If Our credit union would pay there tellers maybe they would do their customer service due diligence . The employee s are not valued so why should they value the customers. This is another example of doing what I get paid for, not doing anything different . Our CU is NOT our credit Union they are OUR BANK and NO TRUST. Tina s people are a product of her.. She was a better person when she walked in there shoes. I am sick of being treated like my service doesnt matter and I refuse to be treated like this by these people.
Bank Fee For Car Loan
Do not use this bank! They have the worst customer service for a bank I have ever experienced. You are only an account number to them, and all they care about is making money on fees. After having a car loan paid off, I was contacted by the collection services on a stop payment fee of $25.00. I had stopped my payment because my loan would be paid off before my payment would be processed, and when calling the bank I was told they would not send me a check for the difference if they received the payment. Rather, I would have to go to the branch. So, now I have to pay them the fee plus extra for some interest. They are rude on the phone, and don't care about you as a customer. Go somewhere else if you can.
Data as of Q4 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 62028 |
| Year Chartered | 1959 |
| Employees | 70 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.52% |
| Return on Equity - YTD | 13.02% |
| Annual Interest Income | $13.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2022vs Q4 2021 | $386.2MM$380.4MM |
| Loans | Q4 2022vs Q4 2021 | $259.5MM$227.4MM |
| Deposits | Q4 2022vs Q4 2021 | $352.5MM$351.0MM |
| Equity Capital | Q4 2022vs Q4 2021 | $15.5MM$27.5MM |
| Loan Loss Allowance | Q4 2022vs Q4 2021 | $3.5MM$2.8MM |
| Unbacked Noncurrent Loans | Q4 2022vs Q4 2021 | $1.9MM$234.00K |
| Real Estate Owned | Q4 2022vs Q4 2021 | $0$0 |