Penn Community Bank

Gotcha Fees!

I received a letter on the 30th of December notifying me that my account was currently in inactive status and that I needed to make a deposit to return it to active status.
I tried to make a deposit using the mobile app but it was rejected. I called the bank on January 3rd to get help to make the deposit and was informed that I could not because the account was inactive and that I had to mail or come to the bank to make the deposit.
I was not notified by mail or the weekly text sent with the account balance that I would be charged an inactivity fee of $5.00.
The bank teller said that they usually send three letters before changing the status and charging the fee, but I didn't get any warning. The only letter received said that it was currently in inactive status and didn't mention anything about a fee charged.
I feel that this was a deceptive practice and was only used in an attempt the generate fees. This is not a good business tactic or good customer support. One would expect that the fee would be waived to a good customer with a credit rating in the 800's.