Police and Fire Federal Credit Union

Police and Fire Federal Credit Union

Overview / Commentary
901 Arch St
Philadelphia, PA 19107-2404

Police and Fire Federal Credit Union is headquartered in Philadelphia and is the 2nd largest credit union in the state of Pennsylvania. It is also the 33rd largest credit union in the nation. It was established in 1938 and as of June of 2019, it had grown to 733 employees and 311,909 members at 11 locations. Police and Fire Federal Credit Union's savings rates are 3X the national average, and it boasts an A+ health rating.

Field of Membership Restrictions

Membership in Police and Fire Federal Credit Union is open to all residents of Delaware, New Jersey, or Pennsylvania through membership in the American Consumer Council. Membership is also open to active or retired Philadelphia Police officers or fire fighters, and to employees of Department of Treasury – US Secret Service, and over 400 Select Employer Groups. (membership requirements are listed in the credit union's online application)
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Reviews (7)

Very good local credit union

I have banked with PFFCU for the past 15 years. I have always had positive experiences with their customer service representatives. They were able to help me when I lost my debit card overseas. I have a checking and a savings account. The savings account does not have a high interest rate, but the checking account makes up for that, with a competitive 1% interest rate. There are no monthly fees and I have my account set up to decline transactions that would overdraft my account

Philadelphia Police and Fire -- the best place for your money!

Banking with Philadelphia Police and Fire Federal Credit Union has been a reliable and consistent pleasure. I have opened several savings accounts with PFFCU: CDs, general savings, money market, and a checking account. In dealing with the staff I have found nothing but pleasant interactions and people willing to help any way they're able. In savings rates, I have found no other banking organization able to compete. My current money market account is thriving and I am happy to have it as a source of savings. Recently I had a transaction at PFFCU and was informed of a fantastic benefit offer if I opened a checking account. It was too good to pass up free money for a no-cost checking account, and in time I came to only use this account. PFFCU is a delight.

Police and Fire Federal Credit Union

Posted by: Kiddlero | Feb 15, 2018

My husband and I are members of this credit union because his father is a policeman. Their rates were much more competitive years ago, but lately their focus has been more on expansion rather that serving their members. The rates are sometimes no better than conventional banks. We have nearly all of our accounts and loans there, from car loan to mortgage. We used to receive free checks and other perks, but now they have discontinued them. The customer service is less than ideal, and the website is slow and clunky.

Review of PFFCU

I really like banking with PFFCU because they are a simple banking institution meant for people who just need a place to hold your money. I have a checking and savings account with the bank and also have a debit/atm card. The bank is local to the Philadelphia area so I usually always have a great customer service experience when I forget my website login or something. Whenever I go into a branch location, the tellers are always friendly and down to earth, not super "businessy" like other large banks. My only complaint is that there are no local branches where I am for school, so I always end up getting charged a fee when I need to take cash out. I know other institutions have "fee forgiveness" where they refund up to 2 or 3 atm fees per month, but this bank does not offer that.

Money Manipulation

Posted by: Mary Logue | Jul 5, 2016

Since "updating" their online banking web site Pffcu appears to be engaging in tansaction re-ordering that Increases consumer costs: The CFPB is concerned that overdraft practices employed by some financial institutions increase consumer costs. One such practice is commingling of all checks, bill payments, debit card transactions, and ATM withdrawals each day and processing the largest transactions first. This maximizes the number of transactions that will trigger an overdraft fee.
Essentially the CFPB has a hunch that banks are manipulating the order of your daily transactions to maximize the chances you’ll be charged an overdraft fee. Here’s an example: Say you’re a student with $50 in your account. You make 3 consecutive purchases for $10 each. That leaves you with $20, but you still need to buy a $40 book for class that evening. You decide to swipe your debit card anyway under the assumption you’ll be charged a $35 overdraft fee just once.

The CFPB says some banks will wait until the end of the day to deduct your daily purchases and start with the biggest purchase first. In this case, the $40 book is deducted first leaving the student with $10 then the three $10 transactions are deducted. That allows the bank to collect and overdraft fee two times instead of one. I have had numerous purchases made that according to my bank statement leave me with a positive balance but then a fee is withdrawn for the transaction When I question the credit union they always come back with some explanation as to how the deposit was actually made after the transaction took place but the retailor did not remove the funds from my account until some time later.( Pffcu also did not remove the funds from my available balance). So I made the transaction lacking in funds and a check is deposited before the funds leave my account and you charge me a fee because on paper I had no funds. Oh I get it -- The retailor not collecting the funds immediately should HELP me!! Pure manipulation!!!

No ATM Accepts Deposits Into PFFCU Account

The person selling this credit union came to my place of employment. She indicated though there isn't a branch within 100 miles of my North Jersey home, banking could be done at no cost through a Wa Wa or 7-11 ATM. The interest checking was competitive, so I signed up.

Not only is there no way to deposit money into a Wa Wa or 7-11 ATM there is no way to deposit money into a PFFCU account from a bank ATM either!

I called customer service from each of the ATMs that would not take a deposit. They had no suggestion as to how to put money into the account from an ATM other than driving 100 miles to a branch office.

I've no plans to be less than 100 miles from a PFFCU branch office in the near future.

I rate this Credit Union Zero for misinformation

Worst CU In The Area

PFFCU is the worst CU in the area. They constantly make mistakes, they take fees for services from the wrong account and they do not follow all of the policies and procedures required by the ABA. (I used to be a bank regulator.) The staff is rude and when they make a mistake you get an attitude when you ask them to fix it. I will be moving my hard earned money to a FI that I trust and will give me the services that I pay for,

Sorry PFFCU but our 30+ year relationship is over.


Health Grade Components

NCUA #2551
Year Chartered1938
Primary Regulator
Profit Margin
Return on Assets - YTD1.32%
Return on Equity - YTD7.24%
Annual Interest Income$99.7MM
Assets and Liabilities
AssetsQ2 2019vs Q2 2018$5.50B$5.16B
LoansQ2 2019vs Q2 2018$3.08B$2.89B
DepositsQ2 2019vs Q2 2018$4.42B$4.19B
Equity CapitalQ2 2019vs Q2 2018$1.00B$914.4MM
Loan Loss AllowanceQ2 2019vs Q2 2018$14.9MM$15.3MM
Unbacked Noncurrent LoansQ2 2019vs Q2 2018$10.2MM$12.4MM
Real Estate OwnedQ2 2019vs Q2 2018$403.00K$437.00K
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Always verify rates and promotions with the bank or credit union. We are not Police and Fire Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Police and Fire Federal Credit Union Savings Account Rates

1.50%$2.5k$50kPremium Yield Account
1.50%$50k-Jumbo Premium Yield Account
0.25%--Education Savings Account
0.25%--Savings Plus

Police and Fire Federal Credit Union Money Market Rates

1.50%--IRA Money Market

Police and Fire Federal Credit Union Checking Account Rates

OTHER TIERS: 0.10% $5k+

Police and Fire Federal Credit Union CD Rates

2.00%$1k-3 Year CD
2.00%$1k-4 Year CD
2.00%$1k-5 Year CD
1.90%$1k-30 Month CD
1.85%$1k-2 Year CD
1.80%$1k-18 Month CD
1.75%$1k-15 Month CD
1.70%$1k-1 Year CD
1.65%$1k-9 Month CD
1.60%$1k-6 Month CD
1.55%$1k-3 Month CD

Police and Fire Federal Credit Union IRA Rates

2.00%$500-3 Year IRA
2.00%$500-4 Year IRA
2.00%$500-5 Year IRA
1.90%$500-30 Month IRA
1.85%$500-2 Year IRA
1.80%$500-18 Month IRA
1.75%$500-15 Month IRA
1.70%$500-1 Year IRA
1.65%$500-9 Month IRA
1.60%$500-6 Month IRA
1.55%$500-3 Month IRA


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