Radius Bank


Good Business Account

Posted by: bgarnet809 | Aug 5, 2019

Recently switched from Wells to Radius. Great experience so far and the Tailored account is perfect for my business. I can make unlimited transactions each month without getting hit with fees and the account actually pays interest. Haven't had to deal with customer service yet but I am excited to keep using this bank - great mobile app and super easy to open.

I Love My Rewards Checking Account

I have been a Radius Bank customer for about 6 months now and I love them! I opened a Rewards Checking account after hearing about them from a friend. Although I have a few checking accounts, Rewards Checking has become my primary one since I get cash back on almost all my purchases. I haven’t had any problems with my account and their mobile app is very easy to use and helps me manage my money. I would recommend this bank to any one. Overall I am very impressed.

Very Disappointing

I wanted to move my account from WF to more modern bank that recognizes the changes to customer experience brought by ecommerce. It turns out Radius is not really an internet bank.

Opening an account with them was only thing that was easy. I had to contact them via internal messages to configure the most basic services, like online payments, etc. Each time it took 2-3 bus days to get it done.

The mobile app for depositing checks is very inconsistent. It works one day and doesn't work the next. Internal messaging is the only Customer Support method to get anything done. Phone support is horrible. The agent kept me on hold for 25 minutes, after which I was disconnected. He never called me back even though he took my number.

"Chat" is a fake as you can only get FAQ search. No human ever responded to my inquiries.

Time to move on.

Radius Bank Is A Complete Nightmare!

Posted by: Dawnzlite | Oct 2, 2018

I opened a checking account a fews months ago and set up direct deposit. I tried to use my debit card at a local retailer and was declined. I went home to check my account on line and there was no transactions listed so I started a live chat with the bank only to find out that they had put a lock on my account but could not give me any explanation other than I would receive a letter in the mail explaining and then the Customer Service Supervisor, Ali, ended the chat. I never received the letter and for the next 6 days called the bank and started live chats and when they could not explain the reason for the lock on my account they would just end the chat or hang up on me. Not one person ever returned my call. The reps would not give their full names, would not give the names of anyone in management & would not let me speak to anyone in management. They said their management did not speak to customers! WHAT KIND OF BANK WILL NOT GIVE YOU THE NAMES OF THEIR MANAGEMENT TEAM AND WHAT KIND OF BANK HAS MANAGEMENT THAT WONT SPEAK TO THEIR CUSTOMERS?? I finally had to file a formal complaint against them. I have yet to be advised of the reason for locking my account and since filing the complaint they have said that they are closing my account and mailing me a check. End of conversation and they hang up on you! I have never in my life experienced anything like this! What kind of company operates like this? Not one that wants to stay in business! Completly absurd! T his bank needs to be put out of business! Worst experience ever!

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Health
B+

Health Grade Components

Overall
FDIC Certificate #32551
Year Established1987
Employees153
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.42%
Return on Equity - YTD4.62%
Annual Interest Income$27.5MM
Assets and Liabilities
AssetsQ2 2019vs Q2 2018$1.35B$1.24B
LoansQ2 2019vs Q2 2018$969.7MM$882.5MM
DepositsQ2 2019vs Q2 2018$1.14B$1.01B
Equity CapitalQ2 2019vs Q2 2018$123.6MM$111.8MM
Loan Loss AllowanceQ2 2019vs Q2 2018$7.4MM$7.0MM
Unbacked Noncurrent LoansQ2 2019vs Q2 2018$12.9MM$10.2MM
Real Estate OwnedQ2 2019vs Q2 2018$0$0
Rates
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Always verify rates and promotions with the bank or credit union. We are not Radius Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Radius Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.05%*$25k*-High-Yield Savings
OTHER TIERS: 0.05% $10 - $2.5k | 1.50% $2.5k - $25k
0.05%$50-Union Advantage Savings
0.05%$50-Statement Savings

Radius Bank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%*$10k*-Retail Money Market
OTHER TIERS: 0.05% $10 - $10k

Radius Bank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.20%*$100k*-Rewards Checking
OTHER TIERS: 1.00% $2.5k - $100k
0.75%$10k-Tailored Checking
0.50%$2.5k-Superhero Checking

Radius Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.20%$500-5 Year CD
1.95%$500-4 Year CD
1.85%$500-3 Year CD
1.70%$500-2 Year CD
1.60%$500-18 Month CD
1.55%$500-1 Year CD
1.25%$1k-9 Month CD
0.95%$1k-6 Month CD
0.85%$1k-3 Month CD
Locations


Radius Bank Locations
First Trade Union Bank1 Harbor St, Ste 102Boston, MA 02210

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