| 5 star: | (15) | |
| 4 star: | (6) | |
| 3 star: | (4) | |
| 2 star: | (5) | |
| 1 star: | (60) |
Forget CAPITAL ONE as a bank. I just left the location at Forest/Josey in Dallas having gone there twice this am. I made a deposit in the drive thru, asked for a record of transactions - only to find out as I looked at it on my way home that they put the money in the WRONG account and the transaction list print out was also the WRONG account. I immediately went back to the bank and waited in line in the branch to get it fixed. And I was told by the same clerk who waited on me in the drive thru "they could not fix it" till the next day. This is wholly unacceptable. I then asked the teller, whose name begins with E, to find my deposit slip. She went to her desk and told me she couldn't find it and claimed I didn't give her one. I then asked her to bring the pile of deposit slips back to the teller window. She was going through the slips and I AM the one who identified my slip. Again, she said it couldn't be fixed till tomorrow. I asked for a bank manager. And conveniently, she said there wasn't one there. I left with no resolution. So then I called the 800 number while missing a business conference call to get this rectified.....then the 800 agent said they also could not do anything, but I could call for a transfer tomorrow. At this point, I DO NOT TRUST CAPITAL ONE to even get that right. So I will do a 4th action to resolve this. Sloppy banking is not acceptable- and I will be soon pulling all 3 of my accounts at this bank!!!
I have a capital one Walmart card that post right away but my Capital One Visa card takes 7 to 10 days to post.
Not sure why. Sometimes when I pay it the day before I end up having to pay a late fee then I have to call them and they reverse it. It's like 20 or $29 just to hassle it's probably a class action lawsuit waiting to have been. Overall , I’m enjoying my capital one bank account . It’s been a great year so far. They let my business grant funded through that IG dude @creditsavy hit smoothly. Funding stage to withdrawal stage was a breeze .
I have a savings account with Capital One. I've never had any troubles. I like how easy it is to manage through the app.
BEWARE!!!! I transferred a **large** deposit into a Capital One account online. It shows up on my other bank's site as being deposited at Capital One, and it shows on my Capital One online account site, BUT Capital One is telling me they cannot provide me with any of the logging information and they are sending the money "back", but who knows when, and they can't (perhaps won't) tell me where. They won't tell me what information was logged into their system and won't tell me why they won't tell me. Since they have disconnected the other bank from my account, I have no confidence my money will ever be "found" and/or returned to my other bank. I'm earning ZERO interest as they tell me nothing. You have been warned!!!!! They "offer" great interest rates, but they hold your money, pay you nothing, and give you no explanation.
To be clear, the other bank can (and has) confirmed that my money is at Capital One, and they have no indication that the money should (or will) be returned to them.
I had a capital one account for a little over two years every month. My payment went from MNT Bank to capital one and every month they put a hold on my account. I would literally have to call every month. Do a third-party call to my bank to confirm the one received the payment, I have never experienced this with any other card company or bank for that matter. I asked a couple people at bank about it and they said that’s discrimination against disabled and it’s illegal federally. Called capital one a bunch of times every month for at least a year and told them to stop if they kept going I was going to alert the federal authorities and they forfeit that money. Well they kept doing it and as a matter fact, they put a hold on my account halfway through the month, so the federal authorities told they forfeited that money and that I alerted the federal authorities getting offers this year I called to tell them to stop sending me offers and they tried saying oh this is attempt to collect a debt I said are you kidding me? You broke law and you’re still trying to collect debt that’s uncollectible it’s illegal , and the idiot on the phone was literally still trying to collect the debt denying they did anything wrong even after I went over everything they did not go near this company and I damn sure would never recommend it to anyone else
I’ve been a customer now for 2 1/2 years. I’ve never carried a balance with them. I keep receiving offers from other card companies offering well more than my credit line with Capital One. I thought to myself well instead of having multiple accounts and cards I would ask for an increase. Let me be clear first here. I don’t need nor did I need the increase but was rejected in less than 10 minutes through email. My credit is average at 650. I guess paying customers are NOT what this company is after. I’m learning this review for others that don’t be surprised if this is your outcome as well. I never got an actual reason as to why just a big fat NO! I encourage others to look elsewhere for your card needs. What happened to good customer appreciation?
I have been with capital one for almost 2 years. Longer for credit card. At first, they were wonderful. No overdraft fees, gave me plenty of time to pay off my credit card. First they started to allow overdrafts on my credit card despite my preferences saying no to it. Okay, okay, no big deal. I paid those off extremely quickly. I also kept up my regular payments, only being late on 2+ years. Then a mixup of funds happened on my side, something that happens to everyone sometimes. Especially someone who is learning how to manage more money than she ever had to manage before. I was also spending much more than usual because I was paying for a move. Due to this mixup, a payment to my credit card did not happen allowing an overcharge. My online account didn't say closed, it said restricted. The automated phoneline also did not say closed. I go to call customer service to ask them how long I have to pay it off before it gets closed to find out on their end it says closed. No notice to me, no nothing. Its only been one week, so what I am hearing at this point is that they do not want my money. They never did. I am not a happy customer when a company won't even let me maintain an account I have full intention on paying into (I was calling for the purpose of setting my budget with me most likely being able to pay within a week). This is definitely not the bank for you if you are lower middle class (or lower) building your wealth. (I currently have 8 accounts I manage just to manage how I arrange my money). I will be leaving capital one after this unless they remedy it and show they appreciate my long time payment history. However, I have little belief they will due to the reception I received.
I've been a customer since the days of ING. Capital One 360 recently (this is 2024) changed their bill paying service provider. Twice in the last month, my bills have switched from ACH to paper checks sent via the most notoriously theft-prone and delayed means: the U.S. Postal Service. Since the paper checks are not tracked by the USPS, you have no idea where the checks are or if/when they were delivered. The only way you know your payment was not received on time is when your biller charges late fees. Because the late fees are not the result of my own doing but because of Capital One 360's choice to switch to an unreliable bill pay servicer, they have to cover the late fees and other associated fees related to the late payment/non-payment by check via the USPS. It will not be surprising to me if Capital One 360 loses customers because of this switch and profits decline due to the increasing payments of associated late fees.
I would never use this company again. Ive had money market account for over 5 years with variable rate interest. With life events have not followed account closely over the last several years- they were very quick to lower my interest rate when rates were going down but did not increase interest rate AT ALL with rising rates over the last 3 years. Dropped APY to 0.8 percent and left it there!
Lost thousands of $$ over last several years.
When I talked to rep and supervisor I was told because my account was OLD!!! This is totally unacceptable.
Have had many money markets in the past without any problems like this- I understand how Ceo Fairbank is a $Billionare!! If you choose this company read your statements closely and don’t assume you are being treated fairly.
Letter to CEO to follow
Will warn investors everywhere I can about this unscrupulous company
Overall solid, easy to use bank for checking and savings. With checking, bill pay is usually electronic and same day, checks clear next business day. Savings, unlimited withdrawals without fees, checks clear 4 business days.
They drag there feet on ACH, about 3 business days. But, my gripe is no TOTP 2FA, and there phone app 2FA option does not work, even from new device or IP address, I read others on reddit complaining of same issue. Every now and again, I will receive an email after I logged in to my account, to let me know someone logged into my account.
I set up my CD's maturity option to "close upon maturity and move all balance to my saving account" months before the maturity day. Shockingly, on the maturity day, my CD was closed but NOTHING was added to my saving account. I called several times and waited for days for CapitalOne to make correction. When they finally posted the closed CD balance to my saving account, they did NOT include any interest for the period when the amount disappeared. I called again and eventually got my accrued interest posted. If I did not follow up closely, my money may be gone forever. I closed all my accounts at Capitalone shortly thereafter.
I had accounts with Ing Direct, before it was acquired by CapitalOne. I kept various accounts there since the rates appeared to be competitive and the customer services were fine. Then one day I was wondering why the interest amount on my saving account was much less than expected. I was shocked to find out that my account was actually assigned as a checking account even though I had no ATM card or checkbook. I called CapitalOne and was told that my account was merged for streamlining. I told the rep that I've never received any communication of the merger. Besides, they should have merged my account to similar saving account. However, CapitalOne advertised competitive rates to attract new customers but kept existing customers in the dark. That was very disappointing!
Be vigilant in dealing with Capitalone.
If you are thinking about a savings or checking account with Capital One I would avoid them at all costs. They are very good at taking the money into their account. When you want to spend your own money they will not allow you. They blocked a wire that I was sending, then they locked my entire account down. My account has been locked down for over 2 days and whenever I call I am put on hold for a half hour or longer at a time. They say there are blocks on my account. They cannot tell me why. I am the United States citizen, and I have never had this horrible of experience where a bank actually stole my money. My next step is getting the news and a lawyer involved. They have given me no timeline to resolve the issue except that they have escalated it. Whatever that means.
I've been with Capital One 360 before it was Capital one - back in the ING days. I thought the high interest savings rate was a given. Not so! The rates can be adjusted (lowered) at any time with no notice! In my case, the 4%+ rate I thought I was getting was actually at .3%!! I was not using my accounts lately, but my wife was - and did not realize what had happened. She's lost hundreds! Check them regularly! Better yet, close them all and find something that actually sends you notices!!
Wanted to open high-yield savings. Bank said in telephone call this month customer MUST use mobile phone for banking. I don't and I won't.
This bank places arbitrary and illegal holds on your money.
They do not explain why. They do not respond to emails demanding explanation.
They do not call you or explain by phone when you call them either.
All they say is that they will review... with no deadline and apparently for months.
It is amazing that they hold our money with impunity.
A class action is being considered.
Those affected please speak up here and indicate if you want to be a member of the class.
I love having my credit card and checking account at the same place however with not being able to go into a branch to get a new card you wait forever for a new card. I had someone try and use my account and they sent me out a new card it took over 2 weeks for me to get it because they didn’t expedite it and it got lost and then they had to send a new one and they cannot overnight one. I couldn’t go people don’t take checks anymore so I couldn’t go grocery shopping I had to rely on family to use their card and I pay them back. Some people don’t have that option. They need a better way to get cards not just have locations that are basically coffee shops.
I have one online high-yield savings account I am happy with already, and this is about my second account.... This review is my attempt to be factual and fair about my initial experience with opening my second online bank account, a CapitalOne 360 Performance Savings Account, on 08 November 2023.
This review is painfully detailed because this is the type of review I would want to read....
The initial web-based setup was very easy. I took a screen shot of each step in the process.
I transferred $100 to my main bank during the setup process on 08 November 2023.
My website account dashboard showed everything except my full account number. I am a records-person, so I am glad I took a screen shot during setup so I had full account number. However, it does not appear full number is necessary to access services with the bank because I did not need full account number to talk with a representative....as described below.
One day later, 09 November 2023, I received an email that I had to verify my identity with uploading images of an ID.
The explanation did not state verification was required because I was a new customer. It stated I had unusual activity. I emailed [email protected] to report just in case. I received the standard "we got your report email" later that day... So far so good.
Considering Friday, 10 November was a Federal Holiday, I called later, Monday, 13 November, to check on customer service in general and about the need to upload ID.
At first I got the voicemails, OK stay calm.... But very quickly I found a human being, Marvin. He was very helpful. He explained it was typical policy to ask for ID from new customers. They may open other types of accounts, such as credit card. He also spent the time to check whether I could email a scan of my ID, rather than use my smart phone. Answer was no. Which was OK because he checked.
It took me three times to adjust my Galaxy S20 Ultra 5G (not a cheap phone) camera to get images the CaptialOne third party image processing company could accept. So probably user error with too much technology on my part.
At this point, I am very pleased with CaptialOne as an online banking service that pays fair market interest rate.
Hope this helps others! I hope I can send a followup email that all went well with ID. I can't withdraw money until this is cleared up.
Update as promised.
I successfully transferred $50 of my $100 initial deposit into Captial One by ACH external transfer back to my primary bank account (not a Capital One Bank Account). I requested the transfer from Capital One to my primary bank account on 16 November 2023. Capital One posted the transfer request on Friday, 17 November 2023. My primary bank account showed the $50 transfer deposit as "pending" on Monday, 20 November 2023. Today, Tuesday, 21 November 2023, I have the $50 transfer deposit available in my primary bank account. I do not see any fees charged to me for this transfer.
For the interest rate Capital One offers, I am very satisfied with the 4-bank-day processing time required for this transfer.
Hope this helps others. I will now put more money into the Capital One account. I am not rich, but I have a few thousand dollars of emergency savings I wish put in a bank to earn some basic interest with that I can retrieve within a week or so.
My experience with Capital One has been extremely disappointing, to say the least. Despite consistently making timely payments, they abruptly closed my account without any prior warning or explanation. This lack of communication is simply unacceptable and has left me feeling frustrated and betrayed.
To make matters worse, when I reached out to one of the representatives with ID# WEU624, who claimed to be the highest authority within the company, she displayed an alarming lack of empathy and understanding. It's unacceptable for a company representative, especially someone claiming to be in a position of power, to dismiss the concerns of their customers without attempting to assist or find a resolution.
The way this situation has been handled has not only affected my relationship with Capital One, but it has also left me with doubts about their integrity and professionalism. I trusted this company with my financial matters, only to be let down when I needed support the most.
I plan on sharing my negative experience with my family, friends, and anyone who will listen to ensure they avoid dealing with Capital One. It's disheartening to witness such disregard for their customers' satisfaction and well-being. I urge all associates and potential customers to steer clear of a shocking lack of empathy and understanding. the representative with ID# WEU624 seemed completely indifferent to my situation and failed to acknowledge how their actions have impacted me.
Not only was the closure of my account unfair, but the customer service I received from Mosha was far from satisfactory. She arrogantly claimed to be the highest authority within Capital One and brushed off any possibility of helping me. It is astonishing that someone in such a position of authority could be so dismissive and unhelpful.
The way I have been treated by Capital One has left a lasting negative impression on me. I can't help but feel that their supposed commitment to customer satisfaction is nothing more than empty rhetoric. This experience has made me question the integrity of the company as a whole.
I am incredibly disappointed in how Capital One handles its customers. With their abrupt account closures and unhelpful customer service, I strongly advise my family, friends, and associates to steer clear of this company. There are plenty of other financial institutions that prioritize their customers and understand the value of communication and loyalty.
I hope that my review helps others avoid the frustration and disappointment I have experienced with Capital One. It is truly disheartening to see a company that I once trusted fail so miserably in its obligation to provide fair business relationships
I had a dispute going on for six months. Capital one sided with the company. I changed my credit card number because of this and again the charges kept coming on the new card. I had no subscription with them or term contract with the company. Then charges reappeared...again I changed the card due to Fraud...again they got the credit card info ....but it wasn't a credit card number because it wasn't charge to a physical card number. The company were given a tokenized credit card.....go cbdc....this is what life is going to be like with digital coins...and with that tokenized card number given to them by capital one...they kept charging for six more months. I also, recently, sent them a letter admitting that they cannot they have my credit card on file, but the email address associated with the acct is not mine and they cannot tell me whose it is. This is the same email address that I gave them and that they sent to Capital One...and Capital One still called me a LIAR basically over and over and said how they sent them info that it was mine....Crooks and bigger Crooks...and know that this is over $320 of charges $160 of which was just credited back by the company even though Capital One denied my disput...but the guy said it is not true that all the charges relate to the same acct and insinuated that I was lying...craziest thing ever!
I like there checking and savings accounts, apy is competitive though not the highest.
For the life of my, I cannot find the ach daily limit.
The negative reviews are accurate. Capital One is trash. I created an account to take advantage of their HYSA. I was only able to link one external account during the initial set-up. I then tried to link my other accounts. Unfortunately, their security verification process makes it impossible to add additional external accounts with ease. They're able to text me a verification code to confirm my identity during my login, yet they're unable to verify my identity when I try to link a second external account!?!?!? After speaking to a customer service representative and getting nowhere, I decided to close my account...This is after less than 24 hours of having signed up. Don't bother with Capital One. Marcus, AMEX, and Citizens Access are far better.
I really hate to write a positive review about a bank. It usually ends up "going bad" shortly afterward, BUT.... Capitalone has been really good for me. I've consistently made small to medium-sized deposits over the years ($1,000--$10,000), pulled money out of ATMs whenever I needed without issue. Deposits are quickly credited and available the same day or the next. Lost/stolen cards have been replaced easily and shipped quickly. They MAIL certain bills for me via check for FREE. Their app always works and I can move money between accounts smoothly (external and Capitalone accounts). This last few months my income plummeted due to a Covid-reIated business slow down. I had "insufficient funds" in my checking account and on my credit cards a couple times (for the first time ever) and discovered CapitalOne didnt even charge me a fee! Capitalone was initially "just another alternative" bank I was going to try when they were much smaller in CA, but they are now my primary bank and I'm very glad I joined with them years ago.
CapitalOne online banking's customer service was always 5 stars until we decided to close our accounts. When I looked how to close the accounts online, found no option. A Google search revealed you needed to call Customer Service to close them. I did and the nice lady suggested I wait until the next day to close the accounts since the money I transferred to the new accounts weren't really finished until the end of the day. I followed her advise then called the next day to close my accounts. I called the same number on day 2 as I did on day one but it automatically hung up on me. I did another search & got another number. This one would not accept my SSN when prompted. Another search found yet a 3rd customer service number and that one also kept hanging up on me. I found a general CS# then finally got through. CapitalOne's service is like dealing with a spoiled child. We are glad we closed our accounts. So unprofessional.
I use this savings account to autopay my capital one credit card in full monthly, allowing me to earn interest up till statement due date. you can easily see both your savings and credit cards in the same easy app. customer service is always quick to pick up.
We had our money in one of this accounts for years. The YPR is variable, but one would thought that depends on the market conditions.
I found out that now, when YPRs are around 5%, they had in the past years to change my YPR to 0.3%!!!!!!!
I talked to them and they said that they can change it at any time and at their own discretion.
Well, for a customer being there from several years, feeling discriminated because they now offer they same account to 3.75% there is only an option. Leave both accounts (my wife's and mine) and tell my family and friend to do the same (3 of them are in fact doing the same after realizing about it).
Treating loyal customers that way is a big NO, NO. From our experience, please avoid Capital One 360 as it will cost you at the end.
I have had savings accounts with capital one for years. After the sale of a house I deposited $75,000 into one of my savings accounts. After I did that they have frozen my account (since March 28th) and I have not had access to $110,000 of my money for almost a month now. No one at the bank will speak to me because my account is "under investigation" and I have not had anyone contact me to let me know where they are with my account and when I will have access to my money again. Beyond frustrating and bordering on what feels illegal. Once I get my money back I will not be banking with them again.
So I have had a credit card with them for several years and decided to add a 360 checking acct and deposit a check it cleared days ago and they want to continue to keep a hold on it for another 6 days even tho they have been paid by the other bank and there no longer any "risks" to them or my acct as far as the check bouncing being stopped or whatever and they flat out refuse to release the hold.....I'm stranded in Hawaii my ID was left in a rental car in Texas along with my credit card so I decided to do a mobile check deposit and all the fine print says a hold of a maximum of 4 days would be possible with the deposit.....not 10 days and counting. When they have been paid on the check....also if you update any of your info be prepared to be blocked from withdrawing any money out of your acct. God forbid u keep your info up to date. Oh and don't bother calling customer service because they can't ever do a thing to fix any situations.....I've been on the phone with them for hrs upon hrs over many days just over updating info to get restrictions on my acct removed...if they ever lift the hold I'm taking my money and am running.....I refuse to do any more business with this joke of a bank
I started with the secured C1 card. I learned a lot about credit using the secured card and by reading the online articles from C1. After a years good credit I graduated up to the no annual fee Quicksilver Card for GOOD credit. I also snagged their Savior one card which gives 3% on groceries and take out. There are loads of special discount shopping on the app. These are low limit cards but they redeem themselves because I pay as I go never carrying a balance. My score improved to where I was approved for a couple big league cards from other banks. CS stood by me when fraudulent charges showed up on my account.
I have the Performance Savings which I took out when the interest rate was only .40%. It has since climbed to 3.5%. They had a targeted 90 day $150 bonus offer in which I made a large deposit and scored my bonus. Deposits are credited to my account quickly. I recently scored the 5% promo CD. The app is easy to work making it so you don't brick your account. You can generate virtual card numbers for added security for online transactions. Credit report by Creditwise powered by Experian. C1 got my credit journey off the ground and into excellent standing.
I tried to open a new savings account with Capital One. After multiple online applications and time spent on the phone on hold, I was told that I used to have an account with them 12 years ago that was closed and I am not allowed to open a new account with them. I have never banked with Capital One before trying this savings account. The representatives were nice but what a trash bank overall. 0/5 stars if I could.
I have had accounts of all types for the past twenty years or so with Capital One. They have been pretty good for the most part up until now. I was caught up in a bait and switch operation promoted by Capital One 360 Savings. The deal was if one deposited between $10000 and $100000 into opening a new bank account, keep that balance in the account for 90 days, one would receive $250 for a deposit of $25,000, and $1,000 for a deposit of $100,000. I did this and followed the rules only to find out that CapitalOne would not honor it as they changed the wording and claimed it was not valid if one had an existing account already. BS! They ripped me off for $1250 dollars plus interest. I am cancelling all of my accounts plus credit cards. Apparently they do not value well meaning customers. They also play games with their interest rates which are sub par anyway. NO STARS!
I've been a Capital One customer for several years now. Their website, app, and customer service have been good. The only drawback is that their interest rates on checking and savings aren't quite as competitive as they were a few years ago.
I sent them $100k as they advertised $100k for 90 days
I kept the money there 91 days
The bonus did not pos
Now they are saying the time period does not start when they get the money it started 15 days from the date the account was opened
(So in effect I was penalized for opening my account right away rather than waiting longer)
I have done dozens of bank promos and NONE had such stupid sounding terms
I opened a BBB complaint but I don't expect a positive resolution
So I will be closing both the bank account and my credit card and I will spend the rest of my life badmouthing capital one and posting their dishonest behavior on the internet for others to see
I know many say that BBB complaints will not work but I have to give them the chance to make things right
Silly me- i presumed a large nationally known bank would not hide behind technicalities like that
Keeping the money with them 101 or 115 days would not have been a problem
It appears their wording is PURPOSEFULLY misleading
I will edit this if they decide to own up to their misleading ads and pay my bonus
I initially opened a high-yield savings account in 2006 with what was then ING Bank, that has since been transferred to Capital One. My interest rates remain low (0.3%) despite the rate increases now, even though I see that new customers can get 3.4%. I just called and they told me I needed to open a new account. I will absolutely be closing my account with Capital One and taking my business elsewhere. Why should I have to keep up-to-date on their products and go through the hassle of opening a new account with a company I've been with for over 15 years to get a decent rate. This is abysmal service. And why would I switch to another Capital One product, only to have to switch again in a few years when they screw me out of interest earnings again?
I have had a savings account with over $100K here for over 4 months. When the 5% CD rate became available I decided to open multiple CDs, which was very difficult and time-consuming to do. I was eventually able to open the CDs I wanted three business days ago. I also entered a transfer to one of my savings accounts that is paying a significantly higher interest rate. I received this message "Success Your $70,000.00 has been transferred" a confirmation code, and "Deliver in Usually 3 business days."
Three business days later the funds haven't arrived in the intended account so I logged on to the Cap One site to see what was going on and each of my accounts show "Your funds are currently not available for withdrawal. Please call us at 1-888-464-0727." This was extra disconcerting to see given yesterday's failure of SiliconeValley Bank. I called and it's a recorded message instructing me to leave a voicemail with the "Customer Protection Resolution Team" and someone may call me back within 48 business hours "if necessary." Since it's the weekend, I called the regular customer service number to try to talk to someone about this and got automatically transferred to the same recorded message.
I have had a 36-year career in banking, including many years in operations risk management and fraud. Because of that, I discounted the complaints I read here thinking no bank would treat legitimate customers that way and there must be more to the story. Boy was I wrong! Do yourself a favor, this Bank just isn't worth the potential time and aggravation you may suffer if you open an account here. IT CAN HAPPEN TO YOU.
I've been banking with Capital One for two years and I had a sole proprietor business that I ran under my personal name. I set up a Quickbooks under a DBA. When I transferred money into my Checking Account (small amounts) They flagged my account and they froze me from being able to use any money in the account. They told me on the phone it would take 3-5 business days to look at the issue and its day 5 and they told me today they have everything that i sent them document wise and they will be talking more time to make a decision on what they want to do!
Their big CD incentive attracted me and thought their competitive rate would be good medium term. That's where the honeymoon ended. Customer service is inane and loaded with time wasting steps. They couldn't figure out a transfer issue and repeatedly were unable to offer a solution. For such a large bank, this was experience was abysmal. Won't tough them with a 10 foot pole.
My success in adding a joint owner to my CD was a zero. After many phone calls and several hours on the phone with customer service, and two of their specialists, no one could correct the problem. Their system would not recognize my cell phone to send a verification code, nor could my land line phone receive a phone call from the specialists, both my phones work fine. I called one more time and spoke to customer service about adding a beneficiary instead, she told me where I could download a beneficiary form and mail it in. The plus side for this bank is you can speak with a live person who is friendly, and they answer the phone in a timely manner.
do not use them
I'm a senior military mom and needed a hardship..they don't care at all..5 year loan..paid 297$ month..$84 went to principal.
I was harassed via email, text and phone calls if one day late..
wors t company in the word..had to file with CPFB, ATTY GENERAL and BBB .
President's office from, all reps do not care and are useless..waste of oxygen writing or calling.. they cannot help no matter the emergency.
Their COVID-19 help was non-existent unlike every other company in the world.
use CAPITAL ONE at your own peril.
finally paid the $20000 auto loan off..credit cards with CAPITAL ONE work with you big time BUT NOT AUTO LOAN CAPITAL ONE
STAY AWAY
I can’t disagree with many of the complaints about Capital One’s security procedures, unbelievably slow ACH transfers, hold times on inflows etc. At the same time, I own their brokered CDs, Preferreds and Corporate Bonds. My sense is that I’d prefer to see them improve their procedures in all these areas rather then just complain about them. So I’d like to encourage those of you here who are investors as well as customers to contact Capital One investor relations attention Richard Fairbanks CEO and tell them how dissatisfied people are. I believe they are capable of making improvements which as investors is as much in our interest as theirs.
I have been a customer of Capital One (IngDirect originally) since 2004. I had their "360 Savings account". Capital One claimed it is a high interest account and rates will fluctuate based on Federal reserve interest rates.
Apparently, some years ago they started a new savings account called "360 Performance Savings" with much higher interest rates. For example, the new Performance savings has a interest rate of 3.4% as of today. While the legacy account is only at 0.3% and it stopped fluctuating with Fed rates many years ago.
So I lost a lot of money over the years as my savings account silently turned into a regular savings account and stopped being a high interest account.
They didn't inform established customers of the new Performance savings account and kept people like me at 0.3%. They should have upgraded all accounts to the new type. At a minimum, they should have informed existing customers of this new account type.
I learned about this new account type yesterday. This is clearly bad faith behavior by the bank. I am in the process of closing out my account.
I can never trust Capital One again. You should not do this to long term customers to make a few bucks.
Search online for "womens money capital one cheated high interest accounts" to find other customers that got cheated the same way.
I set up a 5 year CD with them on 1/13. It took them until 1/24 to actually move the funds. Now they show the funds on hold until 2/7. When I called, the answer is that's just the way we do it. If I had it to do over again, I would run screaming from them!
Lien and Set-Off: Unless otherwise prohibited by law, by opening an account, you grant us a security interest (in other words, a "Lien") in your deposit accounts with us. That means that at any time and without notice to you, we can use all or any part of the money from your individual or joint accounts to pay any amounts you owe us or any of our affiliates from time to time. (This is what's known as a "Set-Off"). Any Set-Off shall be a lawful and valid payment by you of amounts you owe us.
Change to/Waiver of Terms: We can add to, delete or make any other changes we want to these Terms at any time. You will be bound by the Changes as soon as we implement them. We will provide advance notice of the change if the law requires us to do so. However, if applicable law requires us to make a Change, you may not receive any prior notice. We can cancel, change or add products, accounts or services whenever we want. We can waive any of our rights under these Terms whenever we want, but this doesn't mean that we'll waive the same rights in the future.
This is just some of the outrage to read more
https://www.capitalone.com/bank/disclosures/cds/online-cds/
Capital One will only give its customers ONE debit card to be used for MULTIPLE checking accounts. They say link your debit card to the checking account that's your spending account. HUH? Why would you have a checking account if its not a spending account? If its not a spending account, its called a SAVINGS account and it earns a hell of a lot more interest. You'd be a fool to have a checking account if you weren't using it for spending.
They expect you to go online and relink your debit card to the different checking accounts based on which one you're using. So I'm supposed to be relink it every day? before every transaction? just switch it back and forth? This is just absolutely ridiculous and SOOO inefficient. Noone in their right mind would do this.
They think all of this is no problem because when you take cash out of the ATM, you can choose which account you take it from. How often do people take cash out of an ATM? I do this like ONCE PER YEAR! How is that any kind of solution?
What about recurring charges? They say people are going digital so instead of giving your debit card, give them your routing and account number to auto withdraw. NOT HAPPENING (not if you're smart)....But even if you are ok with that, VERY FEW services offer that. What about all the other services?
AND to come full circle, if we're going digital as they say, then why are people withdrawing cash from an ATM on a regular basis? WE'RE NOT! We're using debit cards!! And Capital One is being stingy and won't give customers debit cards! OMG and LOL.
Did the capital one executive who made this stupid decision withdraw cash on a regular basis to support his drug habit? Clearly, whoever made this stupid decision at capital one is definitely ON something.
Cap One, If this is some way to cut costs, just charge people a one-time fee for the extra card. The only money being saved is the cost of the card. It doesn't reduce the volume of transactions. You'll probably have more transactions with people moving money back and forth, and changing the account its linked to on a frequent basis...but most likely you'll just lose customers. I'm closing all my accounts.
Opening the account was very easy and I was happy and then I realized the account was restricted. I just completed my 3rd call with them providing the same info over and over again...hopefully this will fix it.
Tried to open a Checking 360 account for an international trip. Updated the phone number associated with my years old existing online account and now I can't accept secondary account holder because they can't verify my phone number...for that one specific function. I'm able to use the phone number to validate my identity and access my account where I can send/receive funds in my existing savings account, open a new account, close my account, etc. but God forbid I accept the invite from my wife to accept secondary account holder status. Customer Service tells me they've escalated my concern but the escalations team has 25-30 BUSINESS DAYS to reply. Good thing it's not an urgent matter...
Took out a credit card. They offered an interest free period, charged interest a month early and then charged interest on the small additional interest they overcharged. THEN before I found out what crook and liars they were I had taken out their 360 Savings account. Supposed to be bonus interest. I made the large transfer to that account and for four months they came up with every excuse why the bonus was not due yet. THEN when they ran out of excuses for that, they told me that in 2005, remember this is 2022, that I had had a savings account so they could not pay the bonus since I had had a NON bonus savings account in 2005. Guess they were crooks back then is why I closed that account, cant remember 17 years ago. BUT this I will never forget.... DON'T DO BUSINESS WITH CAPITAL ONE THEY ARE LIARS AND CROOKS.
I discovered today that my Capital One savings accounts were only earning 0.3% and not earning the advertised 3.3% APY. So I called to ask why, and it turns out I had OLD "360 Savings" accounts and not the new "360 Performance Savings" accounts. What a bunch of bovine feces! I did not know I was playing a shell game with my bank. Don't take an eye off these slime bags!
Capital One 360 is the worst bank to ever do business with they don't deserve any stars all their good reviews are probably made up they have really bad customer service they're rude and they never resolve your issues if you deposit a check most banks take one to two business days Capital One takes 3 to 4 business days holding up your money if you do a transfer most banks are two to three business days Capital One is a week they don't care about you they're all about money so I would avoid them like the plague because you're going to get screwed in the end.
They regularly send me emails warning about phishing and other security risks, so that's good. BUT, then when you do a bill pay and they mail a paper check for you, they send it in an envelope with the return address as "PAYMENT CENTER" and the envelope marked "CHECK ENCLOSED". I guess they are unaware of the rampant mailbox theft going on in many parts of this country? Their process is just absurd and is just asking for trouble. I already had a check go missing that they mailed on my behalf.
I just switched from Ally Bank for checking and savings to Capital One, and everything is working out really well.
I have a Capital One ATM in town that takes check deposit basically up to a million dollars. Cash deposits at that Capital One ATM or at a CVS for free.
There TOS says there not enforcing the 6 withdrawal limit for savings accounts, and the interest rate is pretty high (for now). Short wait time on phone support that speaks english well. They support SMS VOIP for 2FA (Ally just stopped). They have electronic bill pay, free checks, and a minimalist clean interface.
The downsides that I can see are customer service is ONLY on the phone, and $30 for a wire as rather high. And no TOTPS for 2FA, but almost no bank does unfortunately.
There are lots of choices to bank, and even get a higher yield (I actually hade a good experience with Dollar Savings Direct if you want to chase rates), but if you look into it some more you will see most of those banks/challenger banks are more risk adverse, so they will put longer holds and or downright lock you out from your money, or they my not even offer joint accounts. Heck, even Capital One could lock me out if they choose to, but so far even though I have had my checking open with $0 balance for more that a year, there was never an issue. I think if you can find a bank that has more 5 star than 1 star reviews, it will be a decent bank.
UPDATE 12/23/22, found out the hard way when ACH pulling in, checking is 1 business day, but savings is 3 business days. And mobile check deposit checking is next business day, and savings 4 business days. So definitely use checking for most things.
The account was set up in less than 5 minutes, but I already had an account, so it migrated all my info over and immediately added it to my profile. Note that the interest compounds monthly, and not daily, so it uses a monthly average balance instead of the daily balances. This may generate less revenue than other accounts if you are moving money around a lot. But otherwise a good experience so far. I had to call customer service about a user error, and they were friendly and helped walk me through the steps to fix it. Better than the CapitalOne of days gone by.
Old review that said they do not allow beneficiaries is incorrect. It is easy to set up. Everything that I have ever done with them (credit card, money market, CD, performance savings) has been perfect. Their mobile app is great. No weird holds on money or small limits that I am finding at other online banks. I have used several online banks in the last couple of years, looking for the best rates. Capitol One is the easiest to use, no weird fees or waiting times.
My wife and I opened a savings account each. One in which she was the primary account-holder and I was the secondary, the other account was the other way around. We funded each with $100 via an ACH transfer from another online bank. We wanted to see how well that worked. Our intention was to open two large amount CDs. But even though we both were able to open the savings accounts, they gave us a hard time by having to submit them copies of our driver's licenses via smartphone several times. After having us jump through all kinds of hoops, my wife was not able to add me as a co-owner to her account. They acted as if I was some kind of impostor. This even though my wife and I already hold a CapitalOne credit card with an excellent record. This means that I already exist in their own database. After over 1 month my wife was able to add me to her savings account.
Next, we decided to transfer money from another bank (about $6k and $11k) to each of our saving accounts. We each established a link and successfully entered the trial deposits. We then each requested the transfer from the other bank from within the CapitalOne website. The next day we each received emails telling us that the transfers were suspicious, that they had frozen both of our saving accounts and for us to call the security department at CapitalOne. They wanted each of us to get in a conference call with the other bank, but the other bank had a wait time of over 30 minutes (they were using the regular customer service line) and Captial One stated that they could not stay on the line that long. It was their own dumb requirement when we had already successfully entered the trial deposit amounts! The only other option that they gave us was for them to keep the accounts frozen for 15 days. You would think that they would only place a hold on the transferred amounts. This does not make sense because frozen means that we could deposit to the saving accounts, but not withdraw. Ironic in that it was our attempt to deposit that created the so-called suspicious activity. We are now waiting for the 15 days to pass. Our money is kidnapped. By legal definition, this is stealing. It seems that they have an incompetent soul in charge of their security department and that the only thing he/she knows to do is security overkill, to the point that normal banking operations by well-known and established customers cannot be carried out. STAY AWAY FROM THIS BANK! A complaint was filed with U.S. CFPB.
They locked my accounts because I had no movement for a year or so. I transferred $25 into my Savings and $25 into MM acct from BofA on the same day. Savings took 3 days but MM took 7 working days! Moreover they sent a renewed debit card to my husband but apparently the rep told me that my card was never sent! Absurd!!!
Their 360 banking ATM fees promotion is a lie. After speaking with a representative for 20 minutes about why I was receiving fees when I found the ATM on their website search tool, they charged fees anyway. The rep said it was because it was a non-Capital One ATM. They closed down all the ATM locations in my area in the last few years. I also have fraudulent accounts that steal money from my account on a monthly basis. I closed the card and requested a new one at least 5 times. They continued to pay withdrawals on the closed cards. and there keeps being new fraud on the new cards. They also refund the money, then take it back after their "legal department" researches the matter. I have had nothing but headaches with them over the last few years. Worst banking experience of my life.
Capital One allowed all our accounts to be hacked. From the start of the process we were ill informed miss informed on the process. There are descriptions of Paper Check Clearing, Other, and Check Payment in the transactions histories: not one rep would explain any of that; they had no answers as to why I cannot view the checks on line.
We are 9 months into this nightmare and Capital One is doing everything it can to cover its own ass. I filed a complaint with The OCC, Office of Comptroller of Currencies, which regulates Capital One, Once that complaint on Paper Check Clearing and Other was file, the bank received the complaint and ALL OF THOSE ENTRIES CHANGED. I sill cannot view check payments or other listed in the transaction histories. In my opinion, this bank is covering up "in house" thieves. Seriously, every account hacked and they will not allow me to view payments we "supposedly" paid out to vendors--no vendor names listed on over 100 transactions.
Signed up for a 360 Checking account. They had some nice perks such as the 2 day early direct deposit, cash loading at CVS stores, and plenty of Allpoint ATM's to choose from. No fees, but what's the catch?
Capital One requires you to have a phone carrier which has your SSN on file. If you have a prepaid phone carrier, you are out of luck and can't get one time passcodes (OTP's). Since I could not access the OTP's I could not add any of my external accounts for transfers. This basically makes the 360 checking account useless. I clawed back my initial deposit back to my old bank and closed the 360 account. Too bad because I was planning to add CD's too. But the threat of being locked out from my money way much too high. All the other banks work with prepaid carriers for OTP's, except Capital One! Will not return.
Your mileage may vary, but I had no negative experiences with Capital One going all the way back to the ING Direct days. Their rates were always middle of the road, neither top nor bottom of the list. But they never froze my account, or held up pulls and transfers for what I'd consider unreasonable amounts of time. If I logged in from a different device, I got a prompt "Was that you?" notification. It was only necessary to call them three times with routine questions, and each time the holding queue was no more than a few minutes, if that long. I understand that in certain states they indicate the beneficiary form must be notarized and submitted by mail, but they say this is a state requirement. My impression is that it's a good choice for savings and checking if you're not chasing the highest rates.
They’re masters of bait and switch, lure you in on a promotion then deny your direct deposits until you time out of the promotional period. And on top of that; no access to any checks deposited in the app for SIX days. I have never had a bank hold my money that long. The worst part is I’ve had a credit card with them for years and never missed a payment- pay in full with automatic payments. Then you call to figure out how to access YOUR money and they give every excuse possible transfer you a million times. I even asked if my job could provide them with anything so I can access my money. Nope. Unhelpful and unprofessional. Would NEVER recommend. I am now 2 weeks without access to my funds because they first denied the direct deposit then when I finally received a paper check mobile deposited it and then they tell me 6 more days. A week of holding money to “verify” it when it’s a paycheck not even a personal check it’s just excessive. Cannot wait to close my account.
Opened the Capital One 360 checking in April. I typed my name in on the application. The account was opened in my maiden name. I was told "the system" decided to use the name from a closed account I had with them from 2008. I said ok, please fix it. They said NOPE, need you to provide us a W-9 and your marriage certificate. I'm angry but ok, I just want it fixed so I provide the documents along with a complaint letter. Name finally gets updated but now they have spelled it wrong. I email (crickets). I call and I'm told even though it their mistake AND THE SECOND MISTAKE, they can not correct it unless I again provide a W-9 and my marriage certificate. Absolutely unreal!! Closing my account this week. They are truly awful!
I opened a new account with Capital One 360. Made my first deposit of my payroll check thru mobile banking. Beware they will put a 4 day hold on your account not including weekends. I have called everyday to try to get some of it released which they said they would do but here it is they day before the release and I still do not have access to any of my money. Their customer service is useless they are not a real bank because a real bank would have called the number on the check to verify it was good but they refused to do that. I am currently looking for another bank to switch to because they are shady and you can’t believe anything they tell you.
I have dealt with many banks in my life. Both professional and personal. I have never dealt with a more disorganized, unprofessional, ignorant staff as I have capital one. Long story short I have a auto loan, A savings account, and a checking account payment with capital one. Unfortunately, I also have a lying, manipulative ex-wife. She relocated WITH my daughter out of state against a court order. I pay my $250 a week child support through the system like most divorced men do. For a while, I was also setting her check the reimbursement of our daughter’s health insurance which comes out of her paycheck. Since I no longer use checks I started to do it online as one payment For both child support and insurance. She went to the courts and her new state and lied, not the first time she’s lied to the courts, and told the courts she did not receive the insurance. Again, long story short they put a lien on my account in February. Capital one’s not places lien until May, Well after the liens have been released. I call capital one numerous times explaining this to them as I was told by Brian the bank manager, the only information he would give me about himself, “we here at capital one are running quite behind “. I have since had a total of five legal documents sent to capital one to release these liens. They still have not done it. Yet, I obviously cannot make my car payment, yeah they continue to call me daily and question when my payment will be paid. I say to them daily “only you can tell me, as you other ones have a illegal lien against my accounts”. Their response is, we are capital One auto not capital One Bank. To be honest I don’t care, you are both capital one. You have an illegal lien on my account, You’ve received the documentation numerous times to release the lien. Every other bank that was affected released liens immediately, NOT Capital one. Stay away from them, they do not care about customer service, they do not care about the customer at all. They are rude, ignorant, and the worst banking system I’ve ever dealt with my entire life. I have contacted the Better Business Bureau as well as anybody else who could help me, capital one just does not care. As soon as the lien is released I will be transferring all funds, refinancing my auto loan to another bank, and shredding my credit cards. I will not deal with the financial institution who has no interest in looking out for the best interest of their customers, Yet, more importantly I will not deal with the bank who is running two months behind – at their convenience on certain things, but a month ahead for mine.
This bank is horrible and does not care about the customers. They had my stepfather funds on hold for months. And pleaded with them about his bills and medication still no help will be closing mine and his im disgusted with capital one. I wish there was a negative number of stars.
I looked up ATMs on the Cap1 app and found one at a credit union near me. I went there to make a cash deposit and the ATM went down after taking my $, but before crediting my acct.
Credit union: 'you have to call your bank"
Cap1: "send us the ATM slip and the credit union's phone #"
8 days later...DENIED according to a cold, no-reply email. I called Cap1 but the rep had no clue why. I requested all documentation that went into the decision. She said THAT will take 3-5 biz days to email to me. This is 2022... If you're sending electronic information that means it already exists electronically and could be emailed to me in minutes, not days. Smdh!
So now I'm trying to get my $ from this credit union who so far has been WAY more helpful than my own damn "bank' And I'm not even their customer. I cannot WAIT to switch banks!!!
I opened a 360 checking account a few months back and good intentions of using it for a back up for other bills I needed to pay. Everything was great until I get online and find my account had been locked and closed. At the time I thought it was due to lack of use as I actually had forgotten I opened it. I called the number regarding this that was listed on the closed account and was wanting to open a new one. I get told that CapitalOne will no longer do business with me and would like to “end the relationship “ due to fraud from the investigation. How can fraud be caused when no money was ever deposited? No activity was done? It’s insane to me how quick banks want to throw around the word “fraud” at their convenience. Maybe this was a blessing after all. Why would I want to do business with someone who wants to damage your name so quickly and without sending any proof otherwise. Thank you for nothing CapitalOne.
They blocked my fund unreasonably and their legal department is impossible to reach out, The phone number always goes straightly to reordered voice which iterating nonsense message asking to call in working hours, I already have tried different hours and no success, After 2 months of abandonment in a dessert! I finally filled a claim with FDIC, no other choice, I hope nobody never get engaged with their (non-exsisted) legal department.
I received a PPP alone in June 10th of 2021 I had called Capital One Bank on June 4th 2021 to advise them I was getting a PPP loan deposited into my personal account because I did not have a business account and I did not have a business license I got the loan under sole proprietor after Biden had changed the guidelines they said it would be okay so I deposited the funds into my Capital One 360 checking account the same day they froze my account would not tell me why and to this day it's been 8 months they still won't tell me why they froze the funds every time I call I get bounced around for hours and then someone will come on the line and say you no longer qualify to have a account with us we're still investigating it please don't call back and they hang up on me so no one's going to talk to you if you go to Capital One their customer service is absolutely horrible they froze my account for no reason but they refuse to close it because the law states if they close if they have to send the money back to me if they mention the word fraud they can hold the money eternity they've tied up $18,000 of my money they still have it they tell me they're going to send it back to the original bank that loan me them the money but that has not happened yet after 8 months they won't let me talk to the investigator cuz they said they don't take phone calls this bank is the worst bank I've ever dealt with in my life they got $18,000 of my money and they need to be sued they need to be closed down what they're doing to the American people is unbelievable I'm sure some people did commit fraud when they got their PPP loans but mine was legit and took me 3 months to get I was vetted through SBA and vetted through my original lender and they took my money after they said they wouldn't but they told me that after listening to the phone call they said all I was told was that my account was available for deposits that's a bull crap when I called I specifically told them that it was a PPP loan and they specifically told me that that would not be an issue and that they understood that was a lie everyone I've called and talked to a Capital One has lied to me I've been told 20 different reasons why the account was locked none of which were true I contacted the CEO of the company they lied to me I talked to the CEOs assistant he lied to me nobody will help you or assist you at with Capital One and when you file a complaint against the bank all your told is all procedures were followed correctly that's all they say to you but nobody will give you any time frames on when you're getting the money back or when the money is going to be sent back to the original lender this is the biggest scam in our history of our government Biden ordered this Biden ordered large Banks to lock the accounts of people that got PPP loans and think about the billions of dollars that have been locked the Capital One gets to use at their will and never give back to the borrower Capital One had nothing to do with my loan all they were was my checking account holder this is so unbelievable and nobody will assist and 8 months later still don't have any answers so anyone waiting to have their funds released from Capital One never going to happen this bank is horrible and they need to be shut down
I started this account for my son when he was 18 or 19. He never had a problem until Oct 2021, he lost his debit card and some fraudulent charges were charged, once he realized he lost his card ,he checked his account and saw over $200 in charges, all with 2-3 HRS IN ONE DAY, at gas stations, SIX FLAGS,restaurants, grocery stores. He is a National Guard for the USA ARMY, he does not have a car yet or his drivers license, he works for UPS. He called capital one reported card lost and reported the fraudulent charges. They put his money back with a few days cool. Then in Jan 2022 they sent an email saying the charges are being reversed, they are not fraudulent from their investigation, they are taking his money back put of his account On JAN 21 2021. So I call capital one, the representative says, oh their investigation says these charges were used from the phone linked to the account. The email says CARD USED ,CHIP CARD USED AT CARD READER , IT DOES NOT SAY ANYTHING ABOUT A PHONE ON EACH PURCHASE, I SAID IF THATS THE CASE THEN YOU SHOULD HAVE FOOTAGE PF HIM USING HIS PHONE AT SIX FLAGS QUIK TRIP ETC. THEY ARE REFUSING TO GIVE HIS MONEY BACK, I HAVE FILED A COMPLAINT WITH BBB AND WE ARE STILL FIGHTING FOR HIS MONEY. HE HAS NEVER FILED A DISPUTE SINCE HE OPENED THIS ACCOUNT. THEY SHOULD BE ASHAMED OF THEMSELVES RIPPING OFF A MILITARY SERVICE MAN
We've banked with Capital One 360 for years and have credit cards as well. In December I added my spouse and we later made a mobile deposit from the same back we've used to do online transfers for years. Suddenly the account is locked with a message to call. We called and were informed that Capital One decided to "end the banking relationship" after an internal review and suspecting fraud??? WTH I've called and called to no avail. Now the money still sits in the "closed" account and the only repsonse given is that a letter and check will be mailed. We immediately moved to Charles Schwab since we live out of the country 1/2 the year. What losers. Beware - they could leave you stranded in a heartbeat.
Easily the best chain bank there is. I've been with most, Chase, BOA, Wells Fargo, this one offers the best rates and returns, and the best customer service.
I just changed jobs to a small company that doesn’t have a direct deposit option. Capital One takes forever to clear checks, so I have been cashing my check and then going to closest ATM near me to deposit my paycheck into my account. It’s a week before Christmas. In the middle of depositing the cash the ATM had some kind of error. It was saying take the cash or it will be retained, but the door wasn’t opening and no cash was being given back. It went back to the main screen. So I checked my account and no deposit. Almost $1000 just gone, taken by the ATM!! I immediately called the number on the ATM, they took some information, gave me a claim number and told me to call Capital One and file a regulation E. I called went through everything with Capital One and they are telling me it can take up to 10 business days for them to investigate, and no credit was given until then. I am shocked and outraged, as soon as this is all settled I will be closing my account and going back to Wells Fargo.
If you're looking to bank with a big brand name, this is it. Perfect assistance!
Best bank everrrrrr! Love capital one, such a good bank and amazing branches!
Just came here to say that Capital 1 customer service rocks. Seriously always so helpful. It's a safe feeling.
As shown on a recent Capital One emailed notice, which I've copied below (partly redacted for obvious reasons), Capital One had stopped offering IRA accounts and is closing existing IRA accounts of its IRA clients:
Capital One values every customer relationship, but sometimes difficult business decisions must be made. Recently, we’ve stopped offering Individual Retirement Accounts (IRAs), so we’ll be resigning as the custodian of your ___ IRA account ending in ___ as of December __, 2021. Keep in mind, this doesn’t impact the rest of your banking relationship with us.
Here’s what you need to know:
• You’ll need to make plans to transfer your Traditional IRA to another financial institution or take a full distribution by the date mentioned below.
• Additional contributions or deposits won’t be accepted.
• Additional accounts or IRA plans can’t be opened.
If you’d like to transfer your ___ IRA or take a full distribution, we’ll need to receive your paperwork, in good order, by November __, 2021. We’ll send you a check for your account balance and any earned interest if we don’t receive your paperwork by the date mentioned above. Federal taxes will be withheld at the rate of 10%, and any state taxes will be withheld according to your state’s laws.
Don’t forget that with any plan, a penalty may be assessed for early distribution if you don’t transfer your account before we close it. We aren’t liable for any penalties related to the closing of your account.
For more info, check out Section 8.09 of the Traditional IRA Plan Document you received when you established your IRA plan with us. If you have any questions, give us a call at 1-844-502-7079, 8 a.m.-6 p.m. ET, Monday-Friday ...
I finally called to inquire where my $250 bonus on $1500 debit card purchases was. They didn't honor it due to having a performance 360 account well over 3 years ago. They did however gleefully issue me a debit card and new 360 account when i took them up on this offer in April. It was the first debit card purchases in my life. The agent seemed to take joy in telling me I didn't qualify because of an account no longer open and that i completely forgot about. This is the second bank that has denied me a bonus, with Citi being the other. We already have Powell playing games with our savings, now apparently big banks are doing their best to not honor their bonuses. My "accounts receivable" took a $950 dump today.
Capital one bank Is the worst bank I took SBA loan last September 9 months later they investigated my loan stating my loan was fraud because SBA sent that checked to my checking Account instead of business account and they they freeze my my checking account and my business account and blamed SBA when I contact SBA they told me it wasn’t them it was your bank they told me to open up another account do not go back to capital one they explained that it was my bank is the one doing i received no information whatsoever sent to me I request for it several times but they sent my money out to SBA an SBA said send me your void check will put it back into your account but advised me not to go back to capital One Bank it’s been 3 1/2 months I made complaints to several supervisor have corporate office contact me I suggest anybody trying to open up a check or business account with capital one run do not open account with them this is a fraud bank they don’t work for you they show me the proof of it they’re against you they just wanna to have your money do not open your account with them do any type of business with them
read ur fine print, you'll change your mind then with using capital one, they do not have your best interest in mind they will throw you under the bus even if its wrongful accusations and they will basically get away with it. they lie, they don't respond, they leave you on hold when they know who you are intentionally for hours just to be assclowns. they stole my money don't let them steal yours too read before you sign, tell all your friends and share READ BEFORE YOU SIGN and be confident of what's in your wallet!
Have not been able to transfer funds for over 7 weeks.
This problem started on or before 3/18/21; at first they said it was bc i was over the transfer limit, but could not provide what amount the limit was. Now after exhaustive complaints and inquiries the only answer i have received is "the is an internal technical issue we dont know when it will be resolved"
Meanwhile i receive emails form them indicating that they have resolved the issue. I have asked for documentation of the T&C of the account and they refuse to furnish them; they have informed me that they will be mailed by post carrier. But none of their promises form customer service are met. Instead i get attitude, as if i caused the issue. We maintain high balances and they are holding our funds hostage
I had a big transfer to my account. I went to try and withdraw and all my accounts were restricted and they said its under review and they don't know how long and if they decide to close my accounts ill just get a letter and a check in the mail for my funds. Meanwhile my rent is due next week on top of other bills and I don't have any money with no date on when im going to get it.
I have been through hell because I accepted a new CapitalOne Quicksilver card. I had a personal and business card already, but accepted this "cash back" card as Experian said another card would improve my credit rating. Live and learn!
I got the new card and bought 5 things in a row (I was preparing for the return of my family from abroad, using this card as it was cash back). The 6th thing was rejected. WITH NO NOTIFICATION BEFORE OR AFTER.
I called CapitalOne, who said "our fraud department will be calling within 2-3 business days."
I didn't really need this card so that didn't impact me, it just seemed absurdly non-responsive.
But the next day, my 20-year-old BUSINESS card was "restricted" with every transaction declined. We run all our recurring invoices against this card. I was upset.
I called back, and they said that I would need to upload documents to verify my identity, before anyone could discuss the case. After uploading these and calling back, they said that now the "review" process was commencing, and would probably complete within 7 to 10 business days.
So here I am with a frozen business card, having to move all my transactions to an alternate bank. I believe ANY bank is more functional than CapitalOne right now. Apparently the recent fraud (I know there *is* rampant cybercrime going on right now) is SIMPLY TOO MUCH FOR THIS WEAK COMPANY TO HANDLE.
After 20 years, I am moving to Chase. Unless anyone has a better suggestion.
Capital One seems to have been a step ahead of most conventional banks with creativity and flexibility. I appreciate that.
Outsourced customer service is terrible. App and website is blah. Limited products available. I'm so used to how well my Navy Federal Credit Union account is handled that I didn't realize how truly awful a bank could be.
What’s In Your Wallet? NOTHING!
So on December 10th, Capital One Informed me they had a Court Order from the State of Illinois for a Tax Audit; Interesting that we haven’t lived in Illinois for 14 years? Capital One stated they will remove all funds from my Checking Account, 15 days Before Christmas; actually, Capital One LOCKED MY ACCOUNT and made sure I had no money for Christmas. Since I am a Disabled Vietnam Veteran, my monthly disability payments are directly deposited into my Cap 1 Account and as such, Veteran Disability Payments are PROTECTED FUNDS and may not be taken. Capital One said they were merely following a court Order and apparently didn’t care about a 75 year old Disabled Vietnam Veteran. Nice?
So “WHAT’S IN YOUR WALLET”? Are you sure???
I have had my Capitol One 360 Checking account for over a month . I did a transfer of funds from my linked checking account of $400.00 on Feb 9th to come out on Feb 10th. On Feb. 12th I get $200.00 of the $400.00 deposited into my 360 account and see there is a pending $200.00 deposit notice that will happen on Feb. 16th. They split my $400.00 into two $200.00 deposits. WHY ?? Keep in mind this is a linked account and the money is gone out of the account. Why do they get to keep 1/2 of my money for 4 days longer and turn it into two deposit instead of the one?
I love Cap 1 360, I have a Checking & Savings. Mobile app is simple and slick. I also bank at Wells Fargo and local CU for savings. Cap 1 transfer are 2 biz days top, lots of ATM to use locally, and no fees if you use the ATM location finder. Customer Service is nice and less than a 1 minute hold. I transfer to CU and WF all the time, quick, transfer between Cap 1 savings is instant. Never had an issue, i have Direct Deposit set up. I been playing with Ally and Capital One for a year now trying to find what works best for me. I dumped Ally cause of some issues, after originally thinking they were great. I love this bank and plan to stay with them. Thank you