I opened an account here awhile back. The low cost to open an account and lack of fees is what drew me in. For the most part it is a great place to do business with you get what is advertised and stated. It was also easy to check on my account and keep up to date with it. The down side is customer service. while not bad as in rude people and such it had long wait times that at times were unacceptable.
I opened a CIT bank savings account about 6 months ago. Motivated by a $100 sign up bonus and a 1.05% interest rate. So far my experience has been a positive one. The transactions have all been smooth. I am able to access all my information online and get relatively detailed info on my account. My bonus is deposited in my account and I have been receiving the 1.05% interest on a monthly basis. So far so good in my opinion.
CIT Bank is a great online bank. I started an account with them several years ago. The savings account has a great interest rate. I like their online banking platform. It's easy to use and I've never really had a problem with it. Making deposits is simple and straightforward. The one time I chatted with customer service, I didn't have to wait very long and they were able to check my account and make sure the issue I had was resolved quickly. Overall, I would recommend them to my friends.
CIT Bank was not a bad selection for a small account that I opened up. They were fairly convenient as far as setting up the account and getting started. However, I was not looking to utilize them for my primary banking, as I have been established as a long term customer with another bank. I did want to utilize them to help teach my children about saving money where they could learn the benefits and gain an understanding of what saving can do for them. Their usage was fairly average and made teaching them quite simple. It was also a nice setup to have the online banking aspect, as that is what kids these days are so familiar with. However, overall I am pleased that they served the purpose, I would not use them for my major banking needs because the company I am with gives great rates and more importantly treats me as a part of their family when I have special needs or requirements, I felt CIT Bank was just average.
I was having about 50K spare money in Chase that generated about six dollars interest every month. Then I decided to move my fund to a different bank with higher savings rate. The CIT bank was having a promotion of $100 sign on bonus with 1.3% interest rate at that time. I did some research and it seemed fair to give it a try, mostly because CIT bank is FDIC insured. The entire process took place online without a hassle, and so far I'm quite satisfied with my transition. The website is easy to use, and I like that I can view my account easily through online banking at any time. One thing I'm not sure is that the bank claimed to update my interest daily when I opened the account, but the interest doesn't actually show up in my account by the end of the month.
I opened a Premier High Yield Savings account about a year ago with CIT Bank and have been pleased. The few times I've contacted customer service I had a satisfactory experience, my questions were answered quickly and I haven't had any issues there. I really like their no-fee structure, I was able to open an account without any fees and as long as I keep $100 in the account there's no problem. The Annual Percent Yield on the account is 1.3% which is higher than I was able to get at a local bank, so I decided to make the switch to an online bank, which is also free (all online banking is free)! I don't see myself switching to another bank in the near future as I'm satisfied and don't have any reasons for changing at the moment.
I have been banking with CIT Bank since May of this year. I was attracted to CIT Bank because of the high interest rate advertised for personal savings accounts. However, what really "sealed the deal" was a $250 bonus paid to those who opened an account who kept a minimum of $100,000 through 6/30/17. Note that I complied with this balance requirement but have not received the bonus yet. Assuming the bonus is paid, I would say my experience with CIT Bank has been positive. Deposits and withdrawals have been promptly executed and interest rates offered have been one of the highest I have found for an Internet-only bank. Their security system is satisfactory as I have used my iPad for occassional banking and they have required a code sent to my cell phone to be inputted during the log-in process. All in all, I would say my experience has been very good with CIT Bank.
I am actually a brand new customer with Cit Bank. I was researching online banks and this company seemed like a good find. I opened a savings account that I plan on making small deposits to weekly, like bonus's from work and other general deposits. They have a great return rate of 1.30% apy, but that isn't until you have quite a bit of money saved. The only issue I have so far is that the sign up process was long an slightly confusing. I have opened several accounts with local credit unions and it was a breeze. This website is clunky and takes a while to load which adds to the headache of getting the account opened in the first place. Luckily their customer service is great, they don't have a chat feature but I sent them an email and I had a response within the hour to address my issues with opening the account. All in all I am optimistic about the account and I will have a better assessment as the year progresses.
I opened a Premier High Yield Savings account about four months ago with CIT Bank and have had a good experience with them. I really like their no-fee structure, I opened my account without any fees and as long as there's $100 in the account there's no other fees.The few times I've contacted customer service I had a normal and expected experience, my few questions were answered quickly and I haven't had any problems. The APY on the account is 1.3% which is better than I was able to get at my local bank, so I decided to switch over to an online bank. I don't see myself moving my account to another bank in the near future as I'm happy and don't have any reasons for switching at the moment.
I've been banking with CIT Bank for a couple of years now, and they fell short of my initial expectations. A friend referred me to them and they had great things to say about this bank, so I thought I would try it out. For the most part, the bank is ok, but the customer service is terrible. Anytime I have an issue with my account (which recently has been pretty frequent), I am on hold for an unreasonable amount of time, then when someone answers and I explain what is wrong, they put me on hold again only for someone else to pick up and I have to explain my situation all over again. Aside from the frustrating customer service, the banking aspect is average, nothing special that I would rave about. All in all, if you're looking for a decent bank and don't mind having crappy customer service, then this bank is ok. However, if you like to feel like you're valued as a customer, go somewhere else.
I joined CIT bank about 3 years ago and only kept my account with them for about 3 months. The problems started during the process of recieving my debit card. It took about 3 weeks for my debit card to finally reach me without any mistakes or delays. After that I found out that their online website was very poorly coded and did not run smooth at all. I did not like to get online to do anything. because the site was so bad. That meant I was always trying to get info in other ways. I also did not like the customer service that left you on hold for 40 minutes every time that you had to call for an issue. In all it was a terrible 3 months of banking for me and I would not recommend to anyone.
I opened a 12 month CD with CIT in 2015. They offered a much higher interest rate than anyone else I looked into. I made sure to do research on the company before I put any money in, but online reviews assured me that it was a legitimate bank. The process of depositing money was simple and quick. The only problem I had with the bank was the fact that the CD automatically rolled over after a very short grace period that I missed. Naturally, this was largely my fault, but the penalty for early withdrawal was fairly small so not a big deal. Overall I was very impressed working with CIT and would recommend them considering their higher than average interest rates.
I had a good experience with this bank while opening an account for a Certificate of the Deposit. Initially when I called to get the information, the customer representative was so kind to answer all my questions I had for opening this account including benefits, minimum balance and all the info which a new customer seek for information. When I asked for their personal opinion for which account I should open, they have explained me with all the information. I am so happy after the service I have received from them 2 years back and I still have an account with them and I am enjoying the great benefits which I was expecting. I will definitely recommend the service I have received from the customer and the benefits I am getting today from the institution.
Posting as: toeser
Title Never again
I just transferred all of my money out of my savings account and I will never return to this bank. CIT posts a very high savings rate, and in small print, for accounts up to $100,000. I assumed that I would get the posted rate on the first $100,000, and something lower on the amount over. I was receiving a low rate on my entire savings account.
Next, I had a two-year CD mature. I never received any notice of that. They automatically rolled it for two years, at what I do not consider a competitive rate. When I called to close the CD, they told me I had exceeded the 10-days needed to take action (it was about 12 days), so if I wished to close out the CD I would have to pay a $600 penalty. That money will be pulled from this bank on the day of maturity. There are too many banks that want my money to continue dealing with an organization this unprofessional.
CIT bank was an excellent alternative to the run of the mill brick and mortar banks like WF, BA and BBVA. Their lack of physical infrastructure allows them to add to things that really matter, and that's more money in your pocket. Their customer service was about average with exception of their wait time. Their wait time for phone calls was extremely low. I mean really low. I was connected with an agent within 1 minute of calling every single time.
At the time of my account being active, their interest rates were better than other brick and mortar stores. But it's not like an extra 0.05% adds up too much over time. Their sign up process was easy and did not require a lot of extraneous information. I plan to continue using their services and would recommend them to anyone who is looking for an online bank.
CIT Bank has a very well put together website. They offer great interest rates on CDs, which is how I found them. Their Premier High Yield savings account has a great rate and pays more than my previous Financial Institution. I opened 3 of these accounts for myself and my children. It's easy to access via the Internet. Their customer service is pretty good but I haven't really had any problems. Overall, it has been a positive experience.
This is the main bank I use for my in person banking. Because most of the time it is always still good to keep a physical deposit account. So I remember when I set it up the process was extremely simple. Unlike other banks which take up all your time nope not CIT they are about giving you quick setups and resolutions. Which is nice compared to most things where it eats up your time i was able to get in their and get my account ready to go in less than ten minutes which is good for my busy life. They were also friendly and quick to answer every question I had problems with which was nice. overall it was a good experience and I will use them as long as the service stays as good as it had when I started service with little to no problems.
What a hassle to set-up and fund accounts. Took multiple hours on the phone to set-up and fund 2 accounts...not sure it was worth it. CIT wasn't able to create a document for me that we need for our mortgage application - just needed a document that included the bank name, account number, my name and balance. I'm in the process of closing our accounts and transferring all money back to a real bank, but can't yet as the money takes about 10 days to be "available." While most customer service personnel have been pleasant, we ran into Rob, an extremely sarcastic manager - an unbelievably frustrating 10 day experience with CIT, never again.
I was a college student up to my neck in student loans and needed a clear way to repay my debts. As a result I researched banks and found that CIT bank fit my needs. They offered a satisfactory consultation that relieved my concerns and offered clarification to any questions I had before going in. In the end I was able to sign for an account at the bank and get my affairs in order. I am completely satisfied with my experiences with CIT and would recommend it heartily to others looking for a way to manage their finances. I signed up for a 1.25% APY no penalty CD and could live stress free knowing I could withdraw at any time as long as it was within seven days of receiving funds.
This bank did an awesome job setting up online access to account services. I can go online check my account, transfer money, pay bills and make deposits. They also offer app services that make mobile banking easier than jumping online to fill out forms. The convenience in which the system is set up is also easily understood and used. This is a great way to bank when you cannot get to the brick & mortar shop to do your banking. The bank employees are extremely helpful and always willing to help teach a customer about their new implementations to help make life easier. I once even had an employee go above and beyond to help me get my account paperwork settled because my postman was not delivering mail properly. It happened after I had opened my account online and had just recently moved. So my postman decided to not deliver mail to me. The employee was so generously helpful. She canceled the card sent in the mail and sent me a new one. I was so thankful to have such resourceful people who went out of their way for the customers like that.
In March 2017 Cit Bank promotion indicated that adding "new money" amounting to $15,000 and maintaining a balance of this new money for at least 90 days would provide a $100 Bonus. The details were as follows:
CIT Bank's limited-time promo offers savers 1.05 percent and a bonus of up to $400 for opening and funding one of its high-yield savings accounts by June 30. But it comes with some requirements.
To qualify, you must make a minimum initial deposit of $100. And it must be new money — not cash already on deposit at CIT Bank or its OneWest Bank division.
The California-based bank will pay a bonus of $100 if you have an average monthly balance of $15,000 to $99,999, a $250 bonus for an average balance of $100,000 to $299,999 and a $400 bonus for balances of $300,000 or more.
If you maintain the balance for three monthly statement cycles, the cash bonus will be deposited into your account within 45 days of the end of the third full monthly statement cycle.
On March 6, 2017 I added $15,000 to my savings account and maintained more than $15,000 through August 1, 2017 and when no $100 bonus was applied to my account I contacted Cit Bank and they refused my bonus stating that I should have opened a new savings account in March to qualify for the bonus. This was not the case during the promotion that predicated my deposit. I have noticed that their current newer promotions do require opening a new account but this was definitely not the case during the promotion that I complied with. They changed their criteria for their subsequent promotions and refused to honor my earned bonus. If you have an account with this bank be very careful about getting ripped-off with their promotions. Shame on Cit Bank management doing business like this.
Wasted 3 weeks of my time trying to create an account and talking to customer service.
First, they lost my account and I had to create it again. Then, after repeated calls notifying them that I never got the small deposits made to my transferring bank account, the customer service kept telling me over and over it will be done again. After 3 weeks, it still has not been done.
They verified all my information each time I call.
Total waste of time. Now I'm scared since they have all my information.
CIT bank lured me in with a bonus for a deposit in their savings account. I was looking to move some money into a relatively risk free place for a little while as I waited for some of the market stuff to shake out, and I saw that they were offering a relatively large ($100) bonus and a pretty awesome rate (1.045%) on their savings accounts. I was able to sign up entirely online. The online experience was interesting. The graphics and UI on the website is decidedly clunky. They could definitely use a UX engineer to make things pretty. I needed to figure out my bank account and routing number, and I emailed them, and they got back to me relatively quickly, which was good. The only remaining hurdle they have to jump is maintaining a reasonable withdrawal policy. I'm not sure when I'm going to pull money out, but as long as they let me have it without charging me a crazy fee or limiting the amount of money that I can pull out at any given time, and they keep that interest rate on their savings account pretty high, I fully intend to continue banking there in the future.
The wait time at their call center is much better and agents are better informed, yet some are still providing erroneous instructions, resulting in delays in receiving funds. For example, I was told that in order to process a wire-transfer money to an external bank, I needed to transfer money from a CD that had matured to a regular savings account. Subsequently, CIT's wire department contacted me and stated that there would be a delay in moving the funds from the CD to the savings account and that I could have wired the money directly from the CD account to an external bank.
I bought a two year certificate of deposit from CIT bank about six months ago. Overall, I would give the experience with CIT a high mark because the process was easy and somewhat fast. I was not thrilled with the 1.40% rate over two years, but that is the environment we are in and most banks are the same. Sadly, this does not keep up with inflation, so you have to wonder what is going on these days? Anyway, the customer service was very good and they were attentive to my needs, which were few. It was a very simple process, just make sure to bring your identification. I first learned about CIT bank through their internet website and then found my local office. I had all the relevant information I needed when I arrived so buying the CD was quick and without any confusion. I chose the two year CD because it fit with my financial plan. I think CIT is very competitive and like I said the low interest rates are everywhere, so there isn't much competition to study.
All of my banking experiences with CIT Bank have overall been quite positive ranging the gamut of facets of their business from the various products they offer to the customer service experiences of customers. I personally think that all of their banking products are incredibly comparable to the other big banks in the nation along with the fees they charge for different things such as overdraft charges or electronic wire fees. The mobile experience on bankoncit.com is also quite top notch and easily compares with their competitors in that department as well although it does take some time to familiarize yourself with the user interface. I will undoubtedly continue to bank with CIT Bank as they have been one of the best banks I have ever worked with considering everything they do well and the superb customer service they provide.
I have been banking with CIT now for just over four years. I love my banking experience. The bank employees seem to love their job and that shows as the customer service experience is beyond my expectations. Recently I went in to deposit a check and had a few minutes to spare and asked about opening an IRA as I'm an independent contractor and wanted to start saving responsibly for retirement. The teller i worked with was very knowledgeable and answered all my question with confidence and got the process started before handing me off to one of her associates. It was a very quick and easy process. I have worked with many financial institutions in my day and banking with CIT has been by far the best banking experience with very competitive rates. The online support is great and allows me to communicate instantly if I need to. I would highly recommend their financial services to anyone looking to open an account.
I have been using CIT for quite some time and have almost no issues when banking with them. I have called customer service on several occasions to ask basic questions about my accounts, and each time I was assisted thoroughly and felt as if I was a valued customer. I have a savings account and a high-yield CD with CIT, which I plan to renew once the term is up. They are also offering a significant savings APY that my husband is taking advantage of this year. I would recommend this banking institution to my family and friends, and I feel that my money is safe and can be trusted with CIT. They are returning their own yields to the customer in the form of very attractive investment and savings options. I cannot comment on comparable banks as I have not been in the market for a new institution.
I have only recently opened a Savings Account with CIT Bank about 2 months ago, however my experience thus far has been exceptional. I was skeptical at first, as I was used to the traditional brick and mortar banking experience, but was convinced to give CIT a chance based on how strong their interest rates are for Savings Accounts and have not been disappointed. In addition to an APY over 1.00%, no fees of any kind, the $100 bonus that I am also expecting to receive really puts them over the top. As far as customer service and their web experience goes, I have nothing but good things to say, as they have been responsive to my needs since day one, and their web interface is intuitive enough for anyone to navigate.
I opened a High Yield Savings account on April 30th, I noticed they had a new savings account in May called spring savings that had a different rate. I was told my account did not qualify and had to open the new account, after much back and forth and being escalated to a manager they offered a guaranteed rate for 1 year equivalent to the spring savings account
I think this bank institution has been a great experience for me. I really like the customer support they are really helpful with any problems I've had. I think CIT offers many great rewards like automatic savings, tax saving strategies, and more. I am happy to be a part of this banking institution. Also I like the fact that they have high yield savings meaning, you are able to save a nice amount of savings and great interest rates. I would probably be with this banking institution for may years to come.
You also get payroll deductions which I think its great. They offer so many great rewards I think anyone interested in joining this company banking institution would be very impressed with their services. I would recommended this banking company to anyone who wants to be satisfied with a good bank.
I am writing this because I don't think many people are aware that at CIT Bank you can open a savings account for free. There are no fees, so you really can make the most of your money. You do however have to have a minimum amount to open , I think it is only about a hundred dollars though. I really think CIT Bank has one of the best savings account options around, they really have helped me to maximize my savings with their compounding interest and free banking online. Their site is pretty easy to navigate and is free to bank on as well. I had a previous savings account elsewhere and was nickled and dimed all over the place, I am happy to be able to save every penny I can with CIT.
Today I received an email from CIT that said they would not open an account for me due to information obtained from Chex Systems, a credit reporting company that I have (fortunately) never heard of. The information that CIT summarized from Chex Systems is inaccurate and I have sent a request for more information to Chex. This is totally weird as I have accounts at over 20 banks (lucky me!) and my credit score is 825 out of 850 at Credit Wise, through Capital One. So watch out if you try to open an account at CIT. It looks like they rely upon bogus information from Chex Systems, and I think they pull a hard credit check, which makes it worse.
I have used CIT bank for over a year now. I have to say, I really am happy with them. I have had several situations with other banks where I have problems withdrawing, and even making transfers online. With CIT bank, I can easily make transfers to other accounts, even from other banks. I really enjoy the ease of access that CIT banks website provides.
CIT Bank is like any other bank in other than that it focuses on online banking and savings and loan options. They offer a wide variety of investment options that you can manipulate online very conveniently. They offer a little better rate than most banks do for their savings accounts. There are also Certificates of Deposit (CDs) and IRAs available. For me since I was traveling a lot to different states, it made sense to have this kind of banking. Their fees are in line with other banks and maybe even a bit lower. If you looking for checking and a personal "down the street" banking experience, it would probably be better to go local. If you want the convenience of online banking for your savings, investments and personal loans, CIT Bank is a great option, particularly for those on the go.
Horrible experience with their service. Terrible, disorganized website. Tried to open an online savings account for $100,000, instead they opened two (2) savings accounts for $100,000 each -- without my knowledge, of course. More than that, they attempted to ACH $200,000 from my funding external bank account, instead of $100,000. The customer service is totally incompetent, they are not able to comprehend basic things. The customer service manager is unprofessional. All in all, there were not able correct the situation (I simply asked them to delete the second account I never requested to open in the first place, but they could not do that) and they seemingly got prepared to rip off my external bank account by withdrawing $200,000. I had to urgently drive to my non-CiT bank involved in this to put stop payment on any attempt by CiT bank to withdraw funds. Stay clear of these guys!
For a brief time I had a savings account with CIT Bank. I initially thought the $100 minimum deposit was a little high since I was just starting out and wanted to use it for my business savings account. I was planning to put all my profit after expenses into it. I did like that there was no fees for the account which is why i was drawn to it in the first place. Customer service was very friendly even after I told them I was closing the account after I decded to transfer everything into a bank that we had decided to open a checking account with that was local in our town.
I have been a long-term CIT customer. Everything they offer seems to be fairly typical of all the major banking institutions. The only big issue I have is with their web design. The website is poorly designed and it makes navigation really hard. This day and age it is important to have a bank which offers as much online interaction as possible, considering how much e-commerce is done.
This online banking institution worked fine with my account. I put some money into a savings account and it worked similar to all the other online banks that I have used prior to this one. The bank had a higher APY than other banks that people traditionally use, but also had a higher amount of fee. However, this bank can be successfully used to help make more money than the average bank. It helps to have multiple bank accounts and to be able to transfer money for convenience.
Tried to add 2nd party to my CD account without success. Supposedly I "lied" on some answer to the computer-generated series of 4 questions. Can't wait for my CD to mature on July 17th so I can close acct and HOPEFULLY get my money. Won't surprise me if I have to hire an attorney and contact my State Senators to make that happen! Will NEVER again do any business with CIT if I EVER get my money!!
I have a number of savings accounts across multiple banks. I chose CIT Bank because they had a low opening deposit requirement of $100. This is the lowest I've personally seen in a long time, all of my other accounts require $500 which has been a bit of a turn off for me in the past. In addition to the low deposit requirement they also have high yield (by bank standards) 1.05%, which really isn't much but is more than other banks. I think the most attractive thing about CIT is the bonuses for having a certain amount in your account for the first three months of having your account. Now most people will most likely not be able to meet this bonus but I liked it because I happened to have the money to do so.
I am not a fan of their customer service, as I am almost always handed over to a third party rather than an actual representative. One specific occasion that stands out to me is when I was locked out of my account for forgetting my password. When I called the bank I was forwarded to a general customer service representative. This person had no idea how to help me, nor had any experience in dealing with my issue, when I asked him why he knew nothing about what I was talking about he admitted he just deals with very simple issues such as lost cards. it took us 30 minutes to get a hold of someone that was a bank rep and knew how to recover passwords. All in all the bank itself serves it's purpose, it's got a good Savings program, but just don't lose your account password.
Like it may be with many online banks, CIT Bank is good as long as you open an account, make a deposit, and need nothing else. As long as what you are doing does not require you to contact CIT Bank, you will be alright.
However, if for any reason you have to contact them, do not expect much - if anything (other than being on hold and not having your issue resolved). I have one CIT savings account, but decided to open a second to get a $100 bonus - big mistake. The online application seemed simple enough - but I received an error stating, "Something went wrong. We are sorry, but seems like we are having a system malfunction. We can contact your once we resolve the issues or you can try again later." I sent them an electronic (internal system) message, but did not hear back after the second day. When I made telephone contact, the representative advised that they would not call me to alert me that the system malfunction had been resolved (then why do they say it in their message).
Three telephone calls later, never with the same representative despite having their names and asking for them, I was consecutively told the following ... That they could see my application had gone through, but were not allowed to tell me the new savings account number. If I logged out and tried again, it would work. It did not. Next, on another call (hold time and all), I was told that the IT Department representative said I could not use the Google Chrome browser to complete a CIT application. I was instructed to use Microsoft Internet Explorer. Still, I received the same error message. On my third call, I was told that my address was too long for the system to recognize and that I needed to add a space to my address so that it was no longer than 7 characters in a row. In the end, it still does not work and no one can explain why.
Their check issuing (mailing me a check for money I am withdrawing from savings) is about average - usually processed in a few days to a week (I have only had to do it a couple times).
In the end, there is a reason that brick & mortar banks are easier - people know you and you get a face-to-face interaction. If you do not mind dealing with 15-20 minute hold times for each call and a representative that is unlikely to be able to resolve an issue in one call, in exchange for significantly higher returns, then CIT (or any online bank) will likely work for you. Perhaps best for the stash it and leave it savings approach. Just do not kid yourself if you think the experience will be similar to a brick & mortar bank.
Have been a happy customer for several years. However, the new web site is a disaster to try to find or do the simpliest thing. Last month's statement was posted as blank. One email and 30 minutes on the phone and a week later another email has made the same promise.
Concerned about systems!
Lost $200 to these jokers. Deposited into a high yield savings account and then closed the account. They first said they sent the money back to my bank where it originated from. My bank shows the money coming out but not going back in. Back and forth, back and forth, and finally had to get my bank to dispute the charge on their end because cit now can't find where the $200 I deposited went. How Convenient. Never again!
If you value your time, DON'T open any accounts with this bank! Their system for account registration and verification does not work; you will be on the phone and believe me, hold times are always lengthly. They are much better options than this discombobulated mess and they won't waste all of your time. STAY AWAY!
I applied for a CIT bank savings account online. It took almost two weeks for CIT to get back to me with the status of my application, without opening the account. Also, they could never successfully add my trust as a beneficiary, nor allow accounts to be titled as in a trust.
They only allow a trust beneficiary title to be 40 characters long, and do not allow special characters such as &. Abbreviating the trust name quite a bit with CIT on the phone was still not resulting it to be less than 40 characters. Then I was advised to proceed with the application, and that the trust could be added later
Also, couple of week later, when they accepted my application, CIT customer service told me that I would have to fund the savings account with $150k during the initial funding to get their $200 bonus. And that I could not fund the account with $100, and add the rest later. Seriously, do you expect customers to put $150k+ in an account, prior to adding a beneficiary, with no guarantee (based on previous phone calls) that the beneficiary will indeed be added.
Time to move on to another bank.
My sister and I both have a savings account with CIT bank. I have never had a negative experience and I've never heard my sister complain about them either. We both decided to open savings accounts with them when we made the resolution last year to save a minimum of $100 a month, but found that having cash in our underwear drawer was too tempting to spend. Anyways, customer service is straightforward and always helpful, which is my main concern. The website is easy and organized. There's no fees either which is way better than the last bank I used, especially when you're trying to actually save. We personally both have high yield accounts, but there may be other kinds.
I have a savings account with CIT Bank. I find this to be an unknown treasure, it is like most banks in the sense that they charge the same fees if not a little bit more. However, I find their customer service to be much better than larger names. I had an issue with someone writing me a faulty check, when I called and explained the situation the customer representative seemed to generally care about my situation. They resolved the issue immediately, and than I had the check resolved from my client and deposited the corrected check. My client was changing banks at the time. Another bank would have put me on hold forever and I would not have been able to talk to someone right away let alone have genuine care. I also find that deposits seem to go through rather quickly.
This is by far the WORST bank I have ever dealt with. They leave you on hold for 20 minutes or more while trying to connect with a customer service representative. They have made me jump through proverbial hoops since December trying to close out my IRA with them. Every time I send the papers back they find another issue. I still don't have MY money. It's been the WORST experience with any bank we have ever done business with. Steer clear.
I spent more than a week to resolve opening an online account. They could not identify the root cause and told me their IT dept will get back to me. No call back and I continue to followup with them after waiting more than 40 mins on the phone for 3 more sessions at different times, they advise me to reapply. At the end, I gave up. I cannot understand why such long wait to even speak to a rep. Since it is an online operation, customer service is really important to provide comfort level with the bank. after this unexpected experience (just to give them business and open an account), I cannot trust nor put money with such dysfunctional operations. It is not worth that $100 bonus. Such shame.. not just a lost for me... but for both!!
I've never in my many years seen such an incompetent tech staff.
I'll spare you the gory details, but I was unable to open an account after 5 days of trying. For a reason so stupid as to be comical.
Unless this is the LAST bank on earth , STAY CLEAR. You have been warned.
I applied for the new account online and had to wait for over one week to actually get identified. Then, next week I had to call every day and wait over 40 minutes to resolve a login issue while no customer service representative knew what to do with it. Nothing was resolved, no one contacted me or replied over the phone or email. I'm trying to remove my application and even that they are not responding to.
Opened a new account with CIT. It took them four business days to open it. By taking this long it made me ineligible for the $200 bonus they where offering (deliberate?). When I tried to call to inquire if they would honor the bonus (since their processing was the reason for missing the deadline) I was put on hold. After 15 minutes on hold I decided if it was this difficult to put money in their bank I would hate to try and get money out and will not be funding the account.
If you are going to invest with CIT bank , be sure you are a resident of California. CIT BANK will not honor an estate account that has been probated in a sister state nor will it honor the terms of the filed will with another state. BUYER BEWARE!
Overall, my expedience with CIT bank has been very favorable. A positive aspect of this bank are the customer service and the accessibility. A while back, I had a problem with a deposit that didn't go through, I called the bank to resolve this issue. I felt as if I was given individual attention previous banks did not offer. What I really like about this bank as well is the ease that a check (for example) goes through and the speed that it completes the transaction.
CIT Bank is one of my best banking experiences overall to this date. Their deposits come through very fast at a reasonable time of four to five hours, which is very good considering other banks. My experience was nearly perfect with customer service. Once, a transaction wasn't getting through. I gave CIT bank a call and didn't get put on hold and was able to get the issue fixed within 15 minutes. The bank has been able to fix issues in minutes what any other bank would take at least 1 hour to fix. Overall their customer service is fantastic. It is an easy and clean experience on the web. They show everything on their website and it's easy to navigate. Best of all are their fees. I hardly notice their fees due to how small they are.
I've been with CIT for about four years and, overall, they've been a great bank. I often get checks from customers and need to cash them but don't have enough funds in my checking account to cover them if they bounce. Other banks typically didn't allow me to cash checks like that. CIT always has and it's been a big help. The fees are reasonable as well. The only thing I don't like is that their website is too slow on my PC and smartphone, but those don't matter that much to me.
CIT Bank is one of my best banking experiences overall to this date. The deposits come through very fast, which is very good considering some banks. My experience was near perfect with customer service. I have had it once where a transaction wasn't getting through. I gave CIT bank a call and didn't get put on hold and was able to get the issue fixed within 15 minutes. I have had the bank able to fix issues in minutes that any other bank would take at least 1 hour to fix. Overall their customer service is fantastic. It is an easy and clean experience on the web. They show everything on their website and it's easy to navigate. Best of all their fees. I hardly notice their fees due to how small they take absolutely brilliant of them.
I am hoping this review of CIT bank will be useful for anyone searching for better savings account options. I really like CIT because I feel their rates are among the very best available. They offer a 6 month CD that is way higher than my other bank. I do still keep active accounts at another bank for checking and a second savings account as well as my credit cards, but I earn a lot more on my savings here at CIT Bank. Overall, I am very happy with them. I love that the money I have there is making money quicker than if it were with my main bank. Their site is fairly easy to use, although it could use a few updates (in my opinion). I feel they are trustworthy and are not hiding fees from you. I think that CIT is a great option in terms of anyone wanting to generate a big return on there money or, like me, have a safety net for a rainy day.
Tried these folks out for a year. Here are my experiences - Website is subpar, telephones are always busy, they do not promptly respond to secured email. Plus -- they don't follow your instructions. Need I say more. Pulling my $ out.
Opening a CIT account is pretty easy to do online. I opened a high yield saving account which at the time only need a $100 to open the account. You also don't need to keep a daily balance in it which I found useful over other banks. CIT allows you to manage your account and view your account information online with ease. Also online without a fee, you can download your statement which comes in handy. My other bank only did this for a fee. Like most banks now a days, you can set up and schedule transfers for paying your bills. Their mobile app is pretty handy, allowing you to receive alerts about your accounts and see secure messages. Overall, I am pretty happy with the service that CIT provides for my banking needs.
I opened a 3-year term CD of four thousand dollars with CIT bank. The process was easy, and I did it mostly online with some help from a customer service representative. After having this account for nearly a year, I have had no issues with the account and so far my savings have grown a bit. I like the flexibility this bank provides and can help people at almost all income levels to save and earn interest on their money. I feel very secure with this bank, and would trust them with taking my personal financial needs seriously. My interactions with their customer service has been nothing short of excellent. The only issue I have is that their website can be a bit confusing to navigate sometimes.
I opened my CIT account about 6 months ago and have been well pleased with their service. Their interest rate returns on savings are slightly above average in my opinion so that is why I chose them. The CIT website and mobile platform are very easy to navigate and use. Overall, I have no complaints about their services and would recommend them for a good savings account.
I spent a fair amount of time looking around for the most competitive CD rates. I was drawn to CIT not only for the most competitive rates that I could find, but also because they offer some flexibility through their RampUp products. These give you some market protection in case rates increase dramatically during the term of the CD. These features were the main reasons I chose to open a CD account with CIT. Overall, banking online with CIT has been a positive experience.
Not long ago, I was looking for a financial institution that would allow me to open an online savings account. I did some research and made the choice to go with a CIT Bank's High Yield Savings account. Their yields are pretty good, and I have never encountered any "fine print" fees like I have with some other banks. You can do almost anything you need to online or through their mobile application. Their website is very easy and intuitive to navigate and their savings account is slightly above average in terms of its interest rates and yields. I would recommend CIT bank as an above average choice, good for anyone who is looking for an account with a decent yield and great online options..
Transferring an IRA from another bank can take 6 weeks. What they do not tell you is that you are responsible for managing your new IRA. So you need to keep checking on the progress of the paperwork all the way through.
Even if you tell them initially what CD you want, for example--including its time period and interest rate-- they will do nothing with the completed paperwork until you call and tell them again what you want. Any time you delay calling you may earn no interest.
CIT Bank allowed me to start my first Roth IRA. I was so nervous about the whole process. I started with a deposit of $5,000, which is a lot of money for me. There was a lot of stress during that time of my life but I knew I was ready for my own retirement plan. I secured the Roth IRA, and the customer service rep helped me really understand what was involved by walking me through the process on the phone. The Roth IRA has grown steadily since then and I've been really happy with CIT. I have been with CIT Bank ever since and would recommend them to anyone, even if you have never saved before. Why not start now?
Having been dissatisfied with traditional banks (and their rates), I was looking for an option to better increase my options. I came across CIT and was interested immediately because of the high rates. Their short term CD rates were among the best I could find and were very easy to open. I have moved about 1/4 of my overall disposable income into their various CDs, and I have not regretted the decision. Customer service has been good, as well. Overall, I am a very happy customer.
This is one of the better banks on the market for middle class families just starting out. No charges for wires, maintenance, or online transfers, makes it very easy to get your family savings going. Their savings and CD options are great as well, requiring only $100 and $1,000 to start, respectively.
There are a few negatives, however. For one, the website is somewhat difficult to navigate, not offering a search feature for instance. Also, the bank does not allow for trusts or retirement options. You can make a TOD account, but your options for future planning is somewhat limited otherwise. Lastly, when I was with them, they had no ATM network.
I recently opened a couple five year CDs from CIT bank and was offered a great APY. There is a minimum deposit of only $1,000. These CD's are going to help me with my long term goals of purchasing a second home to remodel and sell. I have already increased my overall worth a great deal since opening two of their five year CDs, and I would recommend them to anyone.
I have been using this bank for a few years. I wanted something that had a good mobile platform for my phone, so I could do things on the go since I travel a lot for work. Using this bank has made it so much easier to make deposits or transfers on the go. The fees are very reasonable. I have only once had an issue with a transfer, but when I called to work it out they worked so fast it only took couple minutes to correct the problem and they were very helpful!
I was able to get CD funds wired out the day after maturity by following these steps:
1. Register the destination bank account as an external account using their trial deposit method. This can be done well in advance and took me one day to activate.
2. Download and fill out the Wire Transfer Authorization Form from their web site, and fax it to the number shown on the form. For same day transfer, the cutoff time is 10:30 a.m. Pacific Time. I faxed it in the evening before the wire was successfully sent.
3. Be available at the phone number linked to your CIT account to answer security questions mostly drawn from your credit report.
4. I also sent a secure message the evening before to alert them of the wire request, but do not know if it was necessary.
Overall I thought it was a reasonable CD closing experience and I would consider depositing funds with them when the rates are good. The wire transfer was free for account balance greater than $25,000.
I truly enjoy my online banking account with CIT. I stumbled across this financial institution on a search for a non traditional bank that was not in my area. pretty much for online purposes only. I all ready had a traditional bank account, but I wanted another one for my business purposes only. I enjoy the level of service that CIT has to offer. The bank also gives me optional advise on diversifying my earnings into other portfolios. I had a very sensitive incident not too long ago where I had to make a deposit by a certain time. I called the bank to find out as to when will my deposit post to my account without being penalized. The representative gave me valuable information to complete my deposit in a timely manner which was beneficial for future deposits.
Hi- agree with many of the reviews, setting up transferring accounts doesn't seem logical and does not always work smoothly. As they couldn't use my external account for adding to one of my ramp up cds- they suggested I send them a check, so I did, however this check of significant value (I copied the envelope and the address was correct) they claim they never received it? Customer service has been below average. Good rates but at what cost? I fear the removal of funds after maturity is going to be an issue.
I can hardly believe how inefficient this bank is. I inherited them from my One West Bank and attempted to sign in after initial deposit.
I must have spent a total of at least 2 hours over a week or so trying to sign in which was impossible.
I was guided through the same procedures 5 times and was finally told they could not figure it out.
I asked them to transfer my monty to another bank and they informed me they cannot do that since I have to do it online. Obviously it is impossible to transfer online when I cannot sign into my account. Impossible to believe that a bank cannot transfer money to another bank. They have to send a check taking a week. I hope one of my other banks will take over their bank.
I've been in customer service for 30 years, and have never experienced anything like dealing with these people. In the three years that I have had accounts with CIT Bank, they have messed up every single request or procedure. Now, since their recent 'security update', I cannot access my online account because (after two previous requests) they have not updated my phone number so that I can receive a temporary password. When I call Customer Service for help, they transfer me to Fraud Prevention, who transfers me back to Customer Service. I am now locked in a battle with them to get my Roth IRA funds transferred to another trustee, but since I can't access my online account, I don't know the specific account numbers of the CD's I have. I'm getting ready to contact the MO State's Attorney General's office to file a complaint. Spare yourself the endless hassle and look elsewhere for a bank!!!
I opened a savings account with CIT. Getting the account opened was easy enough, but I found there to be a lack of competitive options. Luckily there was a couple of good rates and I managed to get what I was looking for. So far I haven't had any particular issues with CIT, but I did have an issue where I had a problem depositing my money. I called customer service and found that something triggered their security system. Luckily it was just a false alarm. Getting my account back working was hassle free and the customer service was quite friendly and understanding. So far I have had overall good experiences and will look forward to continuing working with this bank.
I had several CDs matured and needed to use the fund. When I called them, I was on hold for over 15 minutes twice and hanged up as soon as the customer service learned I needed to close the accounts. Finally I spoke with a real person. She told me my external account info was lost when they updated their system. I could either request a check or reset up, either method could take several days. I requested a check, and followed up the following day. Nothing happened yet (obviously it would take several days for them to cut a check). At the same time, I reset up the external checking account, provided 2 test deposit amount. The system told me the external account was ready to use, but I was still not able to transfer fund. I called again, and I was told it would take another 2-3 days. They had no issues when I opened the CD accounts, and made it very difficult for me to get my own money out of CIT. I will not use them again even though their CD rate is slightly higher. It is totally not worth it.
I was a customer of OneWest Bank (now a division of CIT), which prided itself on exceptional and personal customer service but sometimes lacked the slick systems and range of products of larger banks. When CIT acquired OneWest, I worried that OneWest would lose its personal touch and start imposing a lot of fees. I have been pleasantly surprised. OneWest has kept its personal touch while acquiring the sophistication and competitive products of a much larger bank. The transition has been very smooth, with no noticeable negative differences in the branches, statements, or website, except that now the tellers are reminding me that the rate they're offering on savings is now much higher. The employees seem happy as well, which is a great sign. This company restored my faith that banking can still be a pleasant experience.
I have had an account with CIT Bank for several years. It was fine until they recently changed their online banking backend. I had to call in to get set up and access my account, which was annoying but acceptable. However, when I tried to transfer money to my non-CIT checking account (which I had done many times with the past system), I could not because they need to confirm by phone number but my international phone number is not showing up. Again, annoying but not why I would give them one star. The problem is I have been trying to reach customer service now for four days, I keep getting into the voice mail system but then when it tries to connect me it disconnects me saying all circuits are busy. I cannot believe it is even legal for them not to provide a way to contact the bank (I have literally tried more than 25 times, all at times during their operating hours). There is a reason that I have a regular savings account, so I can access my money, and I can't even access the bank. This is ridiculous and dangerous (and probably illegal).
I had a CIT Bank savings account for a couple years and decided to close it out after recent login issues. After trying to contact them by phone and being put on hold for over a half hour on two separate calls, I gave up and decided to dump CIT.
CIT bank moved to a new online system a few days ago. My wifes IRA statements, Historical transaction history, some accounts were lost in the move to the new system. The only responce I have been able to get from CIT bank is it's not there problem. I am extreamly frustrated that the bank does not see a problem in throwing away IRA historical records over 2 months old.
It's real hard to withdraw your money at cit bank. My other 3 online banks sent my money the same day. Ive been trying to get my money by overnight check for 3 days. They lie to you when you call customer service. I cant believe they have not been shut down.
In completing the online application for a cd I made a one digit error in entering my wife's ss#. Instead of allowing me to correct the error CIT insists that I send a copy of my wife's ss card. I do not fell comfortble in maiing or faxing this.
The fact that CIT somehow recognized the error means that they could also check out that the revised number is correct but choose not to. If CIT is this difficult to deal with when I'm trying to open an account and give them money I do not want to have to deal with it if a real issue arises.
I'll find another bank.
i have savings accounts in this CIT for many years. when i first open the account, they have better rating. i like the history of the bank, and it sounded like they even supported good cause. they have better rankings for savings account. they have an online bank, they have better customer service than other banks. rather than waiting in a line for long hours, we can meet representative easily. their online and mobile access also better than other banks. my experience with CIT bank is trouble free. for an online service the CIT bank is best for ever. though the interest rate is dropped significantly. it's still a competitive choice. i highly recommended this choice.
What initially drew me to CIT bank was the high interest rates that they offered. They are at the top of what is offered for online bank accounts. That is significantly higher than physical bank accounts. They only allow 6 withdrawals from the account per cycle, but that is a standard of most online banks. There aren't any fees for opening an account. However, you need to have at least $100 in your account or they will begin to charge you. Similar to other online banks you have to apply to be a member. It takes a few days and I had to fill out an application which did not take that much effort. Once a member, I was able to link my new online account to an existing bank account I had at another bank to transfer money in. It was pretty easy to move around funds to where they should be. I'm quite satisfied so far because I have done much better than just letting it sit and not earn any interest.
BEWARE THIS BANK!! Would not transfer my money to my local checking account!! I decided to try CIT bank because the interest is so much better than local banks. Recently, I had a couple of large payments due in a few days for which I didn't have enough money in my local bank account. So I put in a transfer request from my CIT account to my local account. The transfer said "successful" and I had a confirmation #. The money never got transferred to my checking account so I went back to my CIT account and the transfer had been inexplicably cancelled even though I had more than sufficient funds. I quickly put in another transfer but it was too late to make it to my checking account in time and so my account was overdrawn and resulted in fees. Upon contacting CIT, they could not give me a satisfactory reason as to why my transfer never occurred even though I got a confirmation # and said they would not reimburse me my local bank fees. I have closed my accounts and will stick to my local bank in the future. VERY UNPROFESSIONAL bank and not worth the better interest rate! AVOID this bank!!
I really enjoy banking with this bank, primarily because it's been so easy to do online banking and banking from abroad. However, I feel like their fees and customer service could use a little help. I would like to see the fees correspond to competitors fees more closely as well as have more knowledgeable staff working.
I think it's safe to say that nearly everything else with this bank is great. Using the online interface has been really simple and easy. It's interesting to note that even though I have not been with them all that long, I've still had the change to work my way through their system and really get used to their features. The online system is just amazing at ensuring people understand how to navigate to a certain section.
All in all, I would recommend this bank to those looking to bank simply and confidently in America.
Overall this bank is great as a way to store your money at competitive rates. I only had experience with the online savings products as I like the higher interest rates that its competitors. In terms of location and ATM access, I think your local bank or a larger branch bank is more appropriate for day to day use as it allows for free ATM access. This bank currently has a rate of 1.05% on its savings products while similar competitors like AMEX has .90%, Ally with 1.00%, and Capital One 360 with .75%. So overall, it has a much higher rate and does what it's supposed to.
I joined CIT bank services and opted for savings account with them. I chose savings account which falls under tier 2 category . It was very apt for my needs as it provided good interest rates as compared to other competitors. Its website is very user friendly to use and also their replies are prompt . They take time to resolve your queries to your satisfaction . I observed it in the beginning when I had some problems setting up my account . I was always updated of the proceedings and everything got resolved in a timely manner .Their is no maintenance fee which is a highlight . This is highly useful as I run a small scale business with high sales volumes at times . During those days it gives me good returns which I use during non sales season. I was very delighted by their services. Its worth recommending to family and friends. I have had no complaints with them what so ever . They have always helped me during any issues and made me feel valued as a customer.
I have opened several online banking accounts in the last five years. My experience with CIT Bank was very trouble free. I received prompt emails confirming the process and the site is easy to maneuver around. I appreciated the double layer of security (multi factor questions, the non out of wallet questions as they confirmed and the measures they take to protect my identity). I worked at a financial institution (credit union) as I must say I took notes and will consider adding these layers to our members.
When I first opened the account, they had the best rate available. I did pretty extensive research, and they were far and away the best for my needs. I liked the history of the bank, and it sounded like they even supported good causes. But mostly it came down to the high rate. I didn't have to pay any fees, and could withdraw as much as I needed at any given time without penalty. The website is very secure (almost too secure at times!) They require several safeguards, and if you do anything their algorithms consider out of the ordinary, it might even kick you off! I had that happen once or twice. But I considered it a blessing because it decreased the likelihood someone would be able to hack my account. For an online experience, the customer service was also great. Though the interest rates have dropped significantly since the golden days, it's still a competitive choice. I highly recommend this bank.
I have had a savings account with CIT for years. When I first opened the account, they had the best rate available. I did pretty extensive research, and they were far and away the best for my needs. I liked the history of the bank, and it sounded like they even supported good causes. But mostly it came down to the high rate. I didn't have to pay any fees, and could withdraw as much as I needed at any given time without penalty. The website is very secure (almost too secure at times!) They require several safeguards, and if you do anything their algorithms consider out of the ordinary, it might even kick you off! I had that happen once or twice. But I considered it a blessing because it decreased the likelihood someone would be able to hack my account. For an online experience, the customer service was also great. Though the interest rates have dropped significantly, it's still a competitive choice. I highly recommend this bank.
CIT Bank has better rates for their savings accounts than most banks I've held accounts with. Though they are an online bank, they have better customer service than brick and mortar banks I've been to. Rather than waiting in line for hours, only to see a representative that quite obviously doesn't care about your account unless you're also using their investment aspects, CIT Bank representatives have always been quick to reply and help me. Whether I had an issue or wanted a quick question answered, calling CIT Bank always gave me a quick answer without having to wait in line or be on hold for ages. Their online and mobile access was also far more accessible to use than other banks with better security. When I lost my password they went through a rigorous check to make sure that I was the account-holder. I felt safer knowing that only I would be able to satisfy the requirements to get my password from them. Many other banks just have you answer one or two questions like, "What is your mother's maiden name?" Those questions are easy to find and do not protect you as much as the background checks CIT Bank does.
Recently opened a savings account with CIT and it was pretty painless. Their interest rate is competitive, not the best but far from the worst. They are very nice over the phone and really didn't come off as to busy or at all impolite. This is a real selling point for me because usually in today's market customer service is one separates the good from the bad. It also makes issues a lot easier to understand when you aren't blamed for them. Luckily I have yet to have any issue to really need customer service, which is a good thing also. Of course I haven't been with them long so hopefully I can report back later if this changes. The online website is very nice on a desktop computer or laptop. I haven not used it on a smartphone as of yet but I would suspect that the quality would remain there also.
Customer service is super helpful and never a wait time when you call. Great rates and am perfectly happy with this bank. Recommend to anyone looking for high rates on CD and Savings accounts. I find their IOS app to be completely straight-up and easy to use. I've integrated CIT Bank's information to my mint.com and other personal PC software. I do not expect any issues there. I give them a 10 out of 10 so far!
I was initially reluctant about this institution. A colleague recommended this bank while I was searching for institutions that provide personal banking service and opened an account. Currently I am also using their term CD service and also have a personal saving account in this bank. Having been a Bank of America customer for many years, I found CIT's customer service superb compared to BOFA, they provide a truly amazing customer experience and I would highly recommend them to everyone.
On the other hand I do have certain issues with CIT's online services. Many other banks provide much better online experience compared to CIT. I do not understand why they are lacking on this issue. Both their website and the mobile app feel like it need an overhaul and brought up to date. Bank of America was superior to CIT in comparison. This is particularly important for me considering I use these services quite a bit.
I was looking for a CD account to put some money in for my son. I've heard of programs that offer the college fund accounts, but I wanted to have the option to use the money for whatever I wanted whether it be college, a school trip, school clothes whatever. I also wanted to sit on it and have it grow interest. My child is 4 years old so I don't plan on the money being used for a while. I did some research and found that CIT Bank had one of the best rates for CD accounts at about 2% at the time. So I went through their enrollment form and transferred the money from a different credit union bank to the CIT Bank. It literally took less than 48 hrs to have the money transferred and I setup the account for 5 years. I have already earned more money per interest than I have with my own personal Money Market account and a CD account I had years ago. I'm happy with my decision and may look into doing the same for myself with some money I don't want to touch for a while.
I was looking for an online bank due to the fees at my bank. I did a lot of research and read several reviews before settling here. What won me over was the customer service. When you call, you get to talk to a real live person who was able to answer all of my questions. Navigating the online banking was easy. A concern I had after becoming used to my bank's way of doing things. So far, I have nothing go wrong and I am sure that if I did, I will be able to reach a real person to help me.
I am a little upset with CIT currently. Over this past year, I have slowly but gradually seen this company change. What was once a big bank who made you feels as if you were dealing with a small bank is no longer prevalent.
Lately, CIT has failed to process payments efficiently. I do understand this also ties into how a merchant processes a payment as well. But CIT should find a more proficient way of handling this, especially when items remain pending for a long period of time. This puts me in a uncompromising situation concerning my account and I am now being charged repetitive fees like T.D BANK. If I am going to have to put up with the same inconsideration for its customers like T.D BANK, what is the point of staying with your bank? Charging someone more than one fee does not help them, it hurts them.
I've been really excited to have been a member for over a year now. I honestly have to say the customer service experience I have received has been of top notch quality. In specific, a few weeks ago I had a problem with a potential overdraft that came up. Luckily for me, they had their best representatives on the line when I called who assisted me in sorting out the problem nearly immediately. In addition to the polite, quick help I received, I was allowed a waiver as this was my first time with the problem and had maintained a good relationship moving up to this point. To me, customer service and a willingness to throw in a hand and help out when possible on the banks part is very important- and in all of these areas, they have exceeded my expectations. I'll be a customer for a long, long time.
I bought a 2 year cd when I opened the account and when I tried to add another the web site would not let me. Tried to call customer service and could not get beyond someone trying to get me to sign up for a gift card. I am worried about my money that went to buy the original cd
CIT Bank popped up in a search of best on-line CD rates back in 2008, before the economy tanked, and I invested in one CD with them and have been happily reinvesting in bigger CD's at CIT Bank ever since. When the feds were foreclosing on some banks back then, CIT got taken over for a short time and I feared losing my investment - but everything was fine and completely intact. They have great CD rates - so competitive perhaps because they are on-line only, with no bricks and mortar banks to pay for and staff - so sometimes less really is more for the consumer. You'll be hard-pressed to find better interest rates. Equally important, the customer service is good and they respond to requests quickly. They've hung in with me through moves to several states. Once they let me switch to a 2-year CD to get a higher rate even though I'd already locked it in as a 1-year. They even helped me out last year when I bought a house and needed a special document from CIT for the mortgage approval - they went above and beyond. One tiny matter: their Web site, once you're inside your account, is a bit slow and clunky and not as slick as those of big retail banks - but it's secure and reliable. Overall I heartily recommend CIT Bank and give it a thumbs-up.
If you have a decent credit rating, and aren't an "identity thief", this is a great online bank!!! They reward current, loyal, customers with "higher than advertised" CD rates, etc. In my opinion, anyone who complains about this bank is angry because at BEST, the person has a dismal credit score, and at WORST, they are scammers!
CIT invalidates the security questions and responses every six months and requires new and different ones be established EVERY SIX MONTHS. Since I only have CDs with them, I don't need frequent access to their website. Thus it seems like every other time I try to log in, I am blocked from access until I comply with their updating requirements. I appreciate that financial institutions are attempting to upgrade their internet security, but this is ridiculous. Security questions/responses are not what is being hacked, as far as I know. And, the drop down menu of preselected questions is a joke (on most all sites, too) but even worse when you have to select new ones.
I have only rolled over my CDs, so I have no experience on getting my money back out. As others have stated, the website design is odd and a bit cumbersome. So my comments are all about the website and not other operational aspects.
I have been with CIT bank for nearly three years now and I have really enjoyed their Jumbo CDs. They have a pretty full offer from Term CDs which are generally for short term but offer a good rate of return even for the quick turnaround of 6 months. I prefer their jumbo CDs however, while they have a higher minimum limit they pay more over the short and mid-term than anything else. However I have also got a Term CD for 5 years with them which requires just 1% of the minimum balance to open an account as a Jumbo CD but only a tenth of a percent less over the 5 year period in earnings.
CIT's customer service is really quite good too; several times I had questions that most banks would have referred me to a FAQ or site. As a new investor and more importantly as a first time banker with CIT I was given exceptional service and information that went far above and beyond what I have come to accept as normal with most other banks.
made a mistake w wire transfer, they charged me $40 to return the money to my account! unbelievable! Tried to see if they would refund the fee as courtesy, but to no avail. Will not be ding business w this bank ever again... Account closed immediately! PS If I could give 1/4 star I would!
CIT Bank is an online banking vehicle I began to use two months ago when I was in search of a little more return on my money than my local bank was giving. CIT Bank advertised a Jumbo CD account detailing that I could receive up to 2.35% APY on my money. Since I am the type of investor who is looking for a little growth and much security to my money as I near retirement age, I felt the CIT Bank's CD rates were competitive enough, and would still lend me peace of mind that all of my money is not allocated in risky investment vehicles. I've only called customer service once and the woman I spoke with was friendly and helpful when I hit a glitch online setting up my account. My interest rate on this account is compounded daily, FDIC-insured, and allows me to manage my account online pretty easily. There were no monthly account maintenance fees or fees to open up the account at all, however, there is a minimum balance requirement that must be met and a time requirement to receive the 2.35% APY which I'm glad I was able to meet.
Recently opened a savings account with CIT and it was pretty painless. Their interest rate is competitive, not the best but far from the worst. They are very nice over the phone and really didn't come off as to busy or at all impolite. This is a real selling point for me because usually in todays market customer service is one separates the good from the bad. It also makes issues a lot easier to understand when you aren't blamed for them. Luckily I have yet to have any issue to really need customer service, which is a good thing also. Of course I haven't been with them long so hopefully I can report back later if this changes.
The online website is very nice on a desktop computer or laptop. I haven not used it on a smartphone as of yet but I would suspect that the quality would remain there also.
I recently opened a CIT savings account because they boasted really great interest rates. However, within two weeks they changed the policy and the rates dropped. That was disappointing but not completely surprising. I didn't have any problems for several weeks after that, but then one day I tried to transfer funds into my account and was unable to. I decided to call customer service, figuring this would be an easy problem to fix.
I was on hold for 20 solid minutes before I gave up and decided to just send an email inquiry. I didn't hear back for three days, and when I did, they just said I needed to contact the other bank where I was trying to wire from. Shouldn't they have some lines of communication set up already? I thought that was very strange. I did follow through and call my other bank, who reported that they've had frequent issues in transferring funds to CIT and other online banks.
I'm contemplating just closing my account and transferring all funds back to original bank. CIT is okay at face value, but they really don't seem to have themselves together.
I owned a 2yr, high 5 figure CD with CIT. It was coming close to maturing and I inquired on my options to receive the proceeds. I was advised I could ACH transfer the proceeds by giving a bank name, account #, and routing number. I provided those and was told I would receive a confirmation on these instructions. No confirmation after two weeks, so I asked about it again. No confirmation after a total of 3 weeks.
The CD matured on 11/13/14 and I was advised on that day that the ACH transfer could not happen because I had not previously verified the transfer account. Of course, I had given myself a month lead time and could have easily done this had CIT just confirmed my instructions to ACH transfer or clarified that I needed to verify. Now I am trying to just get a check snail mailed to me.
Very disappointing given the month lead time I had provided to get this right.
my experience with CIT bank was overall very positive. The people who I dealt with on a daily basis were extremely professional, courteous, and genuinely wanted and appreciated my business. My only complaints are as follows. It felt like I was strictly a commodity and not an essential asset in growing their business. When I presented my account and my offer, I was met with a very nonchalant vibe towards my expected growth and capability. I feel that if I had been treated more fairly, I would continue to do business with this particular bank. I feel customer service should be the number one priority at ANY financial institution, and CIT Bank did not fulfill this requirement for me. Overall, I would still rank this bank a 3 out of 5, for their excellent rate options and overall financial plan.
As has been noted, the website is not at all user friendly, unless, perhaps, you build databases or do data queries in SQL for a living. On top of that, you must have pop-ups unblocked and there are some aspects of the site that don't seem to work on Chrome. Now, the people I've talked to have been very courteous - although, I've gotten different answers to the same questions from different reps. The good news is that their rates are a tad higher than other places and they're FDIC insured. Maybe they take what they save on web design and devote it to paying interest - although, I think they lose any savings due to customers having to call their help line. Is it worth it? That's your call.
CIT Bank, not to be confused with Citi bank, is one of the best FDIC insured online banks I have been able to find. I originally opened a savings account a year ago with a $25,000 deposit and I qualified for a 1.00% interest rate! The rates at this bank are far above many of the popular banks such as Chase and Bank of America. If you have at least 25k in your account you qualify for the larger interest rate, anything below 25k is .05% less interest rate, which isn't bad.
The site is well maintained and easy to use and the interest is added up every day and deposited monthly. It's nice to see how you money is growing everyday. Wire transfers are simple, as well as connecting all your accounts to your CIT account. The only downside is your money gets tied up for a few days when you transfer. But there's a price to pay for the security of your money and this is well worth it.
Nightmare with Wire Transfer out from CIT Bank. I initiated a wire transfer following their exact instructions to payoff my loan. Little did I know, they initiated a verification of all my available funds in account and started contacting all my bank from where I had done ACH transfer using CIT portal after going through Trial deposit. My wire transfer was not processed on the same day. Of course, all of this was done under the pretext of my own safety, security and fraud prevention. Just FYI : to stay away from this Bank. Needless to stay I am less inclined to do future business with this bank.
After reading the reviews I was concerned. I went ahead and left ALLY and came to CITBank. Over all the experience has been fine. The customer service answers quickly and handles everything I through at them. You have to get them set a lot of stuff up if you want to use it. No biggy. My only complaint is that you cannot export in Quicken format from their website. I did not know that when I signed up but the rate of .95 is worth the hassle. I would recommend them in the long run.
I do read the reviews of a bank or credit union before opening an account, with the understanding that I am only hearing from one side of the fence. I use the reviews as a guide but they do not normally make or break my decision to open an account.
So I was bit hesitant about opening an account with CIT Bank due to a lot of negative reviews. Did not encounter any issues during the entire opening process. Their customer service even got back me in timely fashion to a couple questions. After the initial fund transfer to open the account I added a bank to transfer more funds. The test deposits were made and approved and I transferred more money into the account.
Most of the negative comments I read are not recent so maybe they did some internal cleansing to address the complaints.
From 1 to 5, I am rating this bank 2 based of poor customer service and lack of efficiency for banking-on-line. Every time I called the bank I feel like I am in conversation with a grocery store rather a bank. I even submitted to close my account but they didn't process my request over the phone and asked me to fax the request which I did - but they never processed my request ... It seems to me they are a very small and unorganized business on a large network. I hope they make it.
Aside from the poor service, no mailed statements, and 1950's style online reports . . . an axe has been taken to their rates. Began my account in November 2012 with a rate of 1.05%. Rates have fallen to .846% through June 2013 (over 20 basis points)! Of course, no notification of this critical information is made available to their investors. Time to begin the search for a more stable banking institution.
I've had online savings accounts since 2004 and I have never had such a disappointing experience with an online bank as I've had so far with CIT. I am always willing to compromise some expectations for some perceived benefit (an apparently higher interest rate) and I thought the complaints about their clumsy website and outdated methods were overblown. Boy, was I wrong. It's downright awful, not to mention SLOW and cluttered. After I completed the application process, I searched for a way to transfer additional funds into the account: Surprise! THERE IS NONE until you call someone on the phone to ask for the Transfer feature to be added. (Yes, even after opening the account with an online transfer from an online account!) What's worse, they said it would take two additional days to have the feature added to my account. Fine, I'll wait. But lo, two days later, I check my account for the transfer option, and they say that I need to maiil a copy of my driver's license in? I waited two days to be told this?? Seriously, they are stuck in the 70s with this kind of service. I am seriously considering kicking them to the curb and finding another online bank to keep my emergency fund in. Do I really want to go through this kind of old-fashioned rigamrole when I need to access my emergency funds?? Will I have to make my request by fax or a telegram or something? I wish I never opened the account.
This is the worst internet bank I have ever dealt with. Their web site and procedures remind me of US Treasury Direct. Chaotic and vague. They are antiquated and it takes forever to make a deposit. I shudder to think what its going to be like getting my money out of there when its so hard to put your money in. Its not worth the extra .0000something. Go to AAA/Discover or American Express - much better organized, easier and straightforward.
When my 1 year CD matured, I called and asked for the interest to be sent to me and the principle rollover to a 2 year CD. I waited for a week and checked my account on-line to see if my request has been processed. It has been almost a month and after 6 phone calls and several e-mails they have yet to get things right. The phone representatives are worthless. They are pleasant on the phone but totally ineffective at their job. I was denied from speaking to a supervisor or given a name I can address my grievance. If I could, I would like to close my account and take my money elsewhere.
I see the complaints here yet I did not have any negative experience with opening up an account at all. I did need to call the bank once but no biggie. You can check your account on-line at anytime by going to www.citbank.com and logging in. Normal set up hassle that you might expect with setting up any on-line bank account was all that I expereienced. Great rate. Most banks suck anyway so I'm not sure what more anybody could be expecting.
I currently have eight CDs at CIT. I also have a good deal of money coming due from traditional banks that offer .025% for renewals, so I am having those banks mail redemptions to my credit union money market account. Although it was painful to open the initial CDs at CIT originally, I decided to open more CDs with CIT because of their interest rates. First day: I entered all of my information and all of the sudden I was logged out and lost all of the data I inputed. I couldn't go through that process again until my blood pressure went down. Following day; Just when I was close to inputting all of the required information (except for a problem that required me to phone customer service), blammy: I was logged off again. I called customer service. The agent was able to locate the information I typed in but then had to ask security questions from my initial CD accounts. Fine. Then, to open the new CD accounts, I was asked for passport/drivers license number, social security card, and a utility bill with my address on it. I replied that I have passport scan on file that I can email as an attachment and that I am at the same address as when I took out the initial CDs. He replied that I would still have to send a copy of my utility bill showing my address. Blood pressure problem again. I replied that I would not complete the process and asked him to make a note to not renew the CDs I had with CIT when they matured, but to mail the checks to the address that CIT has on file for them. I have never had such a frustrating experience in dealing with a financial institution.
Setting up an account with CIT is relatively easy, but getting your money back is not. Even though you are logged into a secure server with an account ID and password, they require verification of your identity (driver's license and bank statement) to set up a transfer facility. This process can take up to a week or more, and adds nothing to bank security, but an unnecessary inconvenience to customers. The customer service people don't seem to have a clue or care that this is a problem. As soon as they set up my transfer button, I'm taking my money out.
I went through the on-line process to open a CD. I provided all manner of personal information and provided security questions and answers. Everything an identity thief would love to have but I understand that they need it.
After I submitted the application I received an email advising that documentation of my identify was needed. This was to include a driver's license or passport, a utility bill showing my residential address and...a copy of my social security card. My SS Card is locked in a bank safety deposit box and there is no way I'm going to the bank to get a copy just to satisfy CIT's requirements.
I emailed back advising that getting the SS Card was a hardship and requested that they waive this requirement.
Response: Nope. The Patriot Act requires this.
Nonsense. I've opened all manner of accounts on-line and NEVER has anyone asked for a social security CARD.
I instructed CIT to stop the application process. They have all my personal information and, given the other comments on this board, I guess I'll have to keep my eye open for someone possibly stealing my identify.
CIT bank is completely incompetent and I am concerned about the security of personal information. I applied for a bank account, sent in a check. Then I learned that they had shared all of my personal account information (including all of the information required to steal identities) with an outside firm, and they did so without my permission. This is a set-up for identity theft.
My advice, avoid CIT bank. It is not worth the risk.
I asked them to assure me that they would destroy all such information and make sure that the outside firm did the same. Needless to say, they did not respond.
AVOID CIT BANK.
This is truly an atrocious, incompetent bank, and no one should even consider banking here.
My experience: I apply for a savings account. My information is entered correctly. I send in a check to fund the account. Then they say that they have cancelled the account because of a descrepancy with a credit report. Then I pay money to see my credit report. My credit report is perfect, with the highest possible rating. I call CIT bank to complain. They have no idea what the problem was. They would not take responsibility for their mistake, nor would they apologize. Nor would they let me speak to the responsible individual who is making the mistake.
Do not waste your time with this bank. Find another bank.
I wish I'd done more due diligence before chasing after the great rate that CIT offered. After two week, I have found my experience to be eerily identical to tjs91326 who sent in a review back in August. I won't repeat what he or she said but I cannot believe I just put money into this bank. I'm pulling it out as soon as they enable the transfer feature and going with Ally or Sallie Mae or something. Their website is the worst technology for bank that I've ever seen and that includes local credit union. I've have 2 other online accounts and was going to consolidate to this one with the higher rate. Such a collosal mistake.
I have 4 CD's with this bank and I cannot find out the account numbers. I have tried to access my accounts to find the account numbers without any success. I have called during normal business hours only to get a recording which asks me to call during normal business hours, and then left a message on their recording for a call back, none ever received. I then tried snail-mail asking for the account numbers and included back-up documentation to prove I have the accounts, and never heard a word.
I am about ready to make the drive to Utah or Mo. as thats the address on prior correspondence with them and shoot someone.
If I ever get the money back, it will go into my mattress before I trust any GD bank in the US again!
I applied online and was going to deposit over $25,000 with them. The account stagnated for over 4 months and then I finally noticed they made their verificitation deposits. I called them 43 days after this and they said they closed my account because I did not verify. They gave me no heads up and I was on vacation. Customer service is useless and I was never able to speak with the acoount department. Do Not trust them with your money there are hundres of better options out there.
VERY DISATISFIED, If I could give them less than 1 star I would.
I have to agree with all the negative reviews about CIT Bank. The application process is extremely slow and most of the reps. I have talked with are somewhat helpful but have a bad attitude. I've opened many online accounts and have not had the problems I've encountered with CIT. I will be depositing my money elsewhere.
I transferred a large sum of cash into this bank. The interface is outdated and a joke for 2012. The company had to disable the transfer links on their banking account because it was "broken". I had to do a transfer over the phone twice, when i called back to check on this transfer they had some random account number which i never game them. Unprofessional and a pain to deal with.
I recently opened a savings account with this bank, however the process to do so and Web Sites have raised a flag:
1. The initial login process asks for the same information as when you set up the account (security questions, password).
2. The web site and emails direct you to 3 different URLs, not sure if they are all legitimate:
I'm hoping that it is just a really unprofessional web site and not fraudulent, however it does not instill a great deal of confidence that my money is safe and I will probably transfer my money and close the account soon (althouth this seems to be a challenging process, based on other reviews).
Warning!!! DO NOT do business with these people! Once they get your money, they do everything possible to prevent or delay giving it back. They deducted money from my account for a very large wire they were supposed to send, but then refused to send the wire. Later they said they had a two week hold on checks, but it was more than two weeks, and they still would not send the wire. I became very concerned that they were in financial trouble, and that they really were not able to wire out a very large amount of money. Before that, they told me they had the right to a 30 day delay, but I checked that out with another bank and was told that was not true. The wire was supposed to go out Monday, 10/29/12. But, they could not find the paperwork -- which they eventually did. Then, we were promised that it would go out Wednesday -- which it did not, and they did not tell us. On Friday, I spent the entire day trying to get them to send it. With much difficulty, they finally sent it very late afternoon on Friday. This ensured that I could not use that money until next week. Customer service people have little or no authority. It seems that they have a policy of delay which refers things to their business office. I left three messages with their vice president and he did not return those calls. I waited a full 15 minutes on their home office general line, but the receptionist was, "still busy with other callers". Only after I threatened legal action through another location did he answer the phone. I did finally get them to send the wire, but only after threatening legal action with a couple of people, and the matter was escalated to "the highest office". The extra 10 basis points of interest is definately not worth the time and the risk of dealing with this kind of organization. I will definitely close out my CIT account, because their delaying tactics and deceit have convinced me that they are either too arrogant and uncaring about their customers -- or much worse. I will not further risk the "much worse".
Opened an account. Got an email about Power of Attorney Policy change. Closed the account. If you expect your attorney-in-fact, as set up by a Power of Attorney, to be able to access your funds if you cannot, BEWARE.
Apparently their old policy was not to accept them at all (unbelievable!). Now it is very onerous at best. Find another bank.
Update: I opened my cit bank on 8/31/12 and have had no issue whatsoever. I'm getting 1.05% rate. I've even called them on the phone and they were helpful. Similar to experiences at AMEX. So I have Ally, AMEX, and a dollar in Discover. All are recommended by me. Only issue with CIT bank so far is they don’t offer Quicken download. But not a big deal. They say its' coming soon. I did transfer in from 3 banks and transferred out once. All was smooth. Gosh I hope we see rates go up. Encouraging to see a little bump. It's so tempting to feed into stock market now. But it's hard for me to sleep at night when I do that. With Romney performance last night, I just wonder if the stock market will take off next year if he wins. I’m independent and I was amazed on how much Obama doesn’t know about the economy and economics. I'm thinking about a monthly purchases to ease into this very diverse fund from T Rowe Price...T. Rowe Price Retirement 2020 (TRRBX) T ROWE PRICE RETIREMENT 2020 FU Fund Chart - Yahoo! Finance
Opened a savings account. Initially I was quite surprised with the primitive technology, but overall, it is completely functional. I wouldn't ask for much more when they are paying 1.05%. If they decide to invest in technology and customer service, I plan on doing more business with them. At this point, it is a great place to stash the cash.
On Sept 5, 2012 I opened a Savings account with this bank and made a ACH transfer of funds from another institution.
I was told that I would receive an email confirmation and log in instructions, this never occurred. I had to call several times to get log in instructions, setup passwords, ID, etc. While the service rep was polite, the first two were not helpful at all. It took 5 tries over a 2 day period to set up my account.
After my initial deposit was made, I wanted to transfer additional funds from the same account where my opening transfer came from. But no, I was not allowed to make another deposit from this same account online. I had to do this via telephone call, how stupid is this ????
Then I wanted to link an external checking account with this savings account, but I could not do so because my MAC PC (bought 4 months ago) cannot access their online transfer setup. I think this bank is 50 years behind times.
We have opened CD's online at several internet banks and never encountered the problems encountered at CIT Bank. We have opened three Cd's and two involved a hassle. I have had to cancel two other attempts since our applications were suddenly terminated after nearly completing them. When the application is "completed", the prompt asks all kinds of questions, presumably to identify you. During my latest attempt, I was prompted to put in the number of bedrooms in our house. I was quite sure this had a good chance of leading to problems, and I was right. When I answered "4", I was immediately logged out. I guess CIT Bank thought we had either 3 or 5 bedrooms. I am very concerned about problems that might arise when our CD's come due, and I cannot recommend this bank.
I opened a savings account by ACH transfer. After CIT made the two small deposits and a corresponding withdrawal from my funding account, I didn’t receive the welcoming email with the next step of the confirmation process, so I had to call and confirm over the phone.
Next, I learned the password and email sign-in I used to open the account are only good for opening the account and then need to be changed after the confirmation process.
Next, I tried to transfer more money into the CIT account by ACH, but I didn’t have that option on my home page so I needed to call again so they could do some account resetting.
After that, I learned that I couldn’t make an immediate ACH deposit because all the information I provided for the ACH initial account set-up does not transfer over in CIT’s computer system so you need to do the two small deposit and corresponding withdrawal process A SECOND TIME!. How ridiculous is that? THE ACCOUNT HAD ALREADY BEEN FUNDED INITIALLY WITH MY ACH INFORMATION. After learning that, I had enough so I called again and asked that my account be closed. They couldn’t close it that day because they said a hold was still on the initial ACH deposit and the hold lasts five business days. It had already been six business days! They finally agreed to process the closing of the account the next day.
I have opened at least 10 online savings accounts over the years with various institutions and I have never experienced all the hoops, ridiculousness and incompetence that I have at CIT.
Better luck to you.
I opened 2 CDs with CIT Bank and the process was very easy. The transfer of funds only took a few days. I can log into my account and see the interest I have earned so far. I also love that with the Achiever CD you can raise your rates once per term, so if rates go up I can lock in at the higher rate! It is very convenient to use their online services when my local banks do not have rates nearly as high as CIT Banks. I would highly recommend them!
I have invested money for both myself and my Mom with CIT bank. Why would anyone put their money anywhere else? Their rates are the highest by far. I have had no trouble with customer service - I do everything online - but even if I did I can't imagine putting my money somewhere else just to get a quicker answer to my phone calls! What matters most they do BEST.....return on the money!
You cannot beat their APY for $25k savings. Right now it's 1.05%. No one gets close.
On the downside, they are just gearing up and as of June 2012 have a system in place for on-line linking of accounts. Their transfer limits are generous too. You can tell they sincerely want your business and will eventually clear up any misunderstanding, though it has been slow in the past.
I opened a savings account this weekend, so far everything has gone VERY flawless and fast. I was also able to set up ACH online (after my funds cleared, which took 2 days).
The customer service has also been very friendly (not sure why someone said they were outsourced?)
I'm the last person to write a review about something, but with the low savings rate available these days... I wanted to give CIT Bank some thanks.
I will be recommending this bank to others, lets hope that their rates stay competitive...
For the record, I'd have given this bank zero stars but that is not an option.
A few days ago, I opened a cd and a saving accounts for the rates they are offering, but I'm extremely disappointed with this bank.
It turns out you can set up an external bank account for the intial transfer, but then you can't schedule or make any transfers online because their system doesn't handle that at this point. You need to call customer service and make the tansfers over the phone every time. Really??? This is 2012 people!!!! Give me a break! I'm used to managing all my bank accounts remotedly and doing all transactions online. So, this is not going to work for me.
Now, I want to close the savings accounts and transfer the money back to my old account. Well, there is a 10 business days hold on all new accounts, so I can't get my money back right now.
I'm stucked with the cd account for a year, but once it matures, I'm redeeming it and never ever again dealing with this bank.
Do yourself a favor and take you money somewhere else.
A month ago, I opened a 24M CD and the process was straightforward.
I had a call from the Customer Service a couple of days later to inform me that there might be an error in
processing the electronic withdrawal for my CD and that my external funding account may have been debited
more than one time.
The customer service agent from CIT apologized for the error and assured me that they will be working closely
with my external bank to correct the situation. She said that CIT will reimbursed me for any overdraft fees incurred.
I checked my external funding account but there was NO double debiting. Anyway, as a
safety precaution, I called my bank to put a stop payment for 2nd funding.
Today, I received a letter from CIT formally apologizing for their error although the processing error did not
actually happened. I believe they managed to contact my external bank in time to stop the erroneous withdrawal.
As a good gesture, they enclosed a check representing the interest earned during the period of time they held my
funds which is a FIRST in the industry.
Aong with that, a token sum of $25 as an appreciation for my patience and understanding while they tried to
resolve the erroneous processing.
I really appreciate their effort in keeping customers happy.
CIT has one of the better CD rates in the market and being FDIC insured, I would not hesitate to open more CDs
with them in the future.
As a new accountholder, I'm finding the service extremely poor, unprofessional even. Here's the comment I posted in 2-Yr. CD thread on 2/24/12:
"I started process to open a 2-year CD on Monday, 2/20, in the amount of $85K. On 2/23, CIT Bank withdrew the $85K from designated institution by ACH. Ditto on 2/24. CIT attributed mistake to a system error on their part, affecting 50 or so customers. Also, the email that I should have received with directions for logging into my new account has yet to arrived. I subsequently got the information when I returned their call to discuss the duplicate withdrawal. I asked that they call Monday with status update on correction. To date, I'm not filled with confidence about CIT's service."
CIT never called on Monday, as promised. The following day, upon my formal report of the unauthorized debit, the other institution got my money back that same day. At week's end, on Saturday, 3/3, CIT called to say they would ACH back a few days interest at start of the following week, Monday, 3/5. It's Friday and there's no sign of that interest. In my call to follow up, CIT said they would initiate ACH today.
The pattern seems clear: There's no accountability or evidence of customer care. When confronted, they say they're sorry; their actions woefully indicate otherwise.
Trying to open a CD account with CIT Bank has been an unnecessarily difficult and time-consuming process that still isn't finished! If something in your background is even the slighest bit unusual, the bank's consumer research company isn't sophisticated enough to go beyond a yes-or-no answer, and the bank refuses to accept your application at this point. The increasingly angry customer must then try to satisfy the bank with more and more information sent in the exact way the bank prefers. Despite pleas to listen to an explanation that was extremely simple and comprehensible, CIT Bank has made no effort to expedite the matter. We can't keep driving back to town to pay to have more information faxed to their satisfaction. AVOID CIT BANK LIKE THE PLAGUE!