| 5 star: | (0) | |
| 4 star: | (1) | |
| 3 star: | (2) | |
| 2 star: | (1) | |
| 1 star: | (8) |
Advertised a CD at 4.75% but because they didn't move the money into my account fast enough, they would not honor the 4.75% and cut it to 4.00% after they had opened the CD. I couldn't close it because then they would charge me the ew fee.
Asked to speak to an office of the bank but nobody has the testicular fortitude to talk to a customer with a complaint. I'm through with these cheats.
They are one of the worst.
I applied for a 12 month CD online, after a lot of intrusive questions that I felt uncomfortable about, i submitted the application on Monday. On Tuesday I receive an email that your application is accepted and within next 2-4 days we are going to make two small deposits to your bank and once you receive it, follow the instructions in the email.
I received the deposits on Thursday. I went to their website and confirmed the amounts. It immediately gave me a confirmation that the account has been established and the money will be withdrawn through ACH within 2-4 days from my account but at the same time it displayed a rate that wasn't what I had agreed to, 5.18% instead of 5.6%.
I immediately tried to call their helpline to tell them that if they cannot honor my original rate then cancel the account. but over an hour I was on the phone and constantly hear every 15 seconds :Someone will be with you shortly". I finally hung up the phone and sent them an email. But realizing how sleazy these guys are, I went to my bank and withdrew enough money that there isn't enough balance for them to try to withdraw.
Live and learn
These entities think without customer service they can thrive!!!
This is the worst bank I have ever dealt with in my life. Customer service is incompetent and their banking practices are unethical. I will be filing complaints with the Better Business Bureau and the Consumer Financial Protection Bureau.
Heed all the negative reviews and avoid this bank.
To make a long story short, after getting fed up with the abysmal customer service, I decided to close my money market account of nearly $250K on February 8, 2024. I was told a check for my balance plus any accrued interest would be sent to me that day via USPS. I told them that because the check was for such a large amount of money and mail is often stolen where I live, could I pay to have my check sent via FedEx or could they ACH my money to the external account I used to fund my Money Market. They refused and said the only option for me to get my money was by check via USPS.Northern did not close my account until February 13, and my check wasn’t mailed until February 14.
I didn’t receive my check until February 20 and I saw that I was never paid any interest from February 1 - 13. When I asked why, they told me that if you close your account before the last day of the month when interest is posted, you do not get any interest at all for that month. That was never disclosed to me when I opened the account nor when I called to close my account. That explains why they intentionally delayed giving me my money for such a long time: So that THEY could keep the several hundred dollars of extra interest that I earned.
Contacted customer service multiple times. Somebody would get back with me. Nope. I called back, after giving them 15 pieces of personal information to 'verify me', they told me to.send them email in secure portal which you need an userid to send it to, only to have response case closed. Three more emails later, they told me everytime I send an email, a new case is opened. It has been at least 3 weeks, they have still not gotten back to me about my 'rejection'. If you are in a hurry, find another bank.
I opened a online 9 month CD with Northern Direct back in May 2023 when they were paying 5.50. I had zero problems. The application and transfer were simple and easy. I just opened a 11 month CD at 5.60 on Aug 08, 2023. Again I had zero problems. Northern Direct did the two trial deposits to my linked Chase account within 24 hrs and did the funds transfer within 48 hrs. I see some folks had some issues with Northern Direct but that hasn’t been the case with me. So far I’m happy with the service and rate.
This is the worst bank I have ever dealt with in my entire life. Banks like this should be out of business. Do yourself a huge favor and bypass this bank completely. Their customer service is completely incompetent and dealing with them month after month will give you an ulcer or cause a heart attack.
I have had CD's with this bank before, just filled out a new application and at the end of the process I received the message "We cannot process your application." Called customer service and they had no idea why I was rejected and could not help me. It was a total waste of my time.
Open a money market account 7 days ago and funded it with a $30K transfer from my Schwab account.
Once the xfer was done I logged into my account to verify the xfer and to setup 2 factor authentication which was no where to be found on my account page. Called customer service and the lady said we dont have 2 factor but she said they know who my computer is and just logged me in without the 2 factor??? I said that is not possible due to my VPN shifting locations and me deleting my cache and cookies after every log out. Then she said it was my VPN, which makes not sense and I proved it to here by logging in with and without my VPN on. Then i asked to be transferred to the Tech services dept and she said they dont have one...what the??? I said OK transfer me to a manager and she hung up on me. Called back and got another lady who said they do have 2 factor and every time I log into my account it texts me a code. I said not it does not and where can I go on my account page to set that up. She said there is no place to do that....what?? Then how does it know to do that and send me the code? She could not answer that so I asked to be transferred to a manager but she hung up on me again, but did call back a few minutes later with the manager who could not answer the question either. Well at this point it was a moot question because i wanted to verify the external 3rd party bank limits which i had read somewhere there were none. After checking their Account Agreement download from their web site it says: (There
is a maximum daily limit of $5,000.00 (or the available balance in my account, whichever is less) for
Interbank (external) transfers per transaction; $5,000 in aggregate per day; and $25,000 in aggregate
per calendar month. ) So I asked the manager if this had changed and he said no but you can request a one time limit increase and after you have been at the bank for 6 months to a year they can increase these limits if you request it. I asked what the limits would be and he said it was base on the dollar amount in my account and a calculation they use to determine that new limit. Ok, how much would the limit be for a balance of $200K in my account? He said he would have to feed that information into some internal calculation. Nothing but games and no one knows anything about anything. Lesson learned. Closing my account. To bad they have 5.5% on Cd and 4.75 on money market.
Unfortunately their app doesn't seem to have an option to initiate external ACH transfers. It's no problem transferring money from their website except the 5K ACH limit. I'm also deducting a second star due to issues with setting up CDs and a less than helpful conversation I had with a customer service rep.