Sooper Credit Union is headquartered in Arvada and is the 11th largest credit union in the state of Colorado. It is also the 632nd largest credit union in the nation. It was established in 1951 and as of September of 2022, it had grown to 111 employees and 35,551 members at 6 locations. Sooper Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Sooper Credit Union is open to all Colorado residents through joining the Consumers United Association ($5 annual membership fee) and to employees of King Soopers and City Market, those affiliated with a Sooper Credit Union Partner, or of the age 55 or older and living within 55 miles of a Sooper Credit Union branch.
See current membership details
Sooper Credit Union has been good to me
I've been a member of Sooper Credit Union for several years. It is my first financial institution and even after moving I remained with them. Their accounts are pretty good. I've gotten very slightly better deals at other Credit Unions, but not by much. The Kasasa free checking account that they offer is great. It allows me to have a free checking account and as long as I meet certain criteria I get my ATM fees refunded to me. It also offers a pretty generous interest rate. I had a slightly better interest rate and savings account minimum at another credit union, however. They are generally always nice and helpful at this institution. I have had one bad experience where I needed assistance with some estate dealings and they were not very accommodating. Other than that, a couple of the tellers always remember me and chat. The website is helpful, and many things can be accessed and updated from home with ease. They will usually work with you on any fees you accrue as long as you explain the circumstances. Once when I had a negative balance, she was very kind working with me to restore my account to good standing. Overall, I'm very appreciative of what they have done for me.
Updated Review
I decided to remove my highly negative post due to the fact that an understanding was reached and they did a very valuable favor for me after my accounts were closed. My response is now neutral and not valuable to anyone.
False Credit Reporting
Beware, they have falsely reported late payments on my loan twice (verifiable). The first time, they held onto my payment for over a week, they received it July 23, didn't process it until August 2 (verifiable), so they didn't process it until after 30 days past due date. The lending director refused to accept responsibility, and the negative impact remained. Now, the next month, my loan was even just paid off this week before 30 days past due date, and they just reported it 30 days late again when it wouldn't be 30 days until August 29th (today is August 26th, it was paid off August 24th, also verifiable). Yet, low and behold, another 30 day late ding on my credit. The lending director seems to have some sort of authority complex. I guess we will see how smug they are when my attorney contacts them for violating the FCRA.
Agree With Customer Service Rating
Even after 30 years this place sometimes have the worst customer service.
Awful Customer Service, Unreliable Banking.
We have had a terrible time with their customer service both at the branch and at headquarters. They have made some severe errors on our accounts and each time have been very rude about it. The last problem we had involved an automatic withdrawal. Our student loan company was able to withdraw all of the money from our checking and savings. When we called Sooper to help us reverse the charges they were not only rude but told us it would take 10 days to do bbc.co the paperwork.. We are left with no way to buy food or pay bills until Sooper reverses the charges. They refuse to help us get a loan or help us in any way.
Data as of Q3 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 62776 |
| Year Chartered | 1951 |
| Employees | 111 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.66% |
| Return on Equity - YTD | 16.72% |
| Annual Interest Income | $16.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2022vs Q3 2021 | $615.3MM$534.9MM |
| Loans | Q3 2022vs Q3 2021 | $530.2MM$430.9MM |
| Deposits | Q3 2022vs Q3 2021 | $517.6MM$468.1MM |
| Equity Capital | Q3 2022vs Q3 2021 | $58.5MM$54.2MM |
| Loan Loss Allowance | Q3 2022vs Q3 2021 | $6.3MM$6.1MM |
| Unbacked Noncurrent Loans | Q3 2022vs Q3 2021 | $1.4MM$1.1MM |
| Real Estate Owned | Q3 2022vs Q3 2021 | $0$0 |