SunTrust Bank is a large bank that offers a wide range of personal and business banking products and services. The bank also provides commercial and small business financing solutions, as well as wealth management services for institutional and individual investors.
SunTrust’s personal banking side offers deposit accounts, retirement products, and home equity lines to meet its customers’ needs. The bank’s checking account options all come with monthly fees that can be waived through meeting certain requirements. A specialty checking account option is also available and offers discounted insufficient funds fees and automatic overdraft prevention. Savings and money market account options also come with monthly maintenance fees that can be waived by meeting certain requirements. Both types of accounts offer higher interest rates as account balances meet higher thresholds. Certificates of deposit (CDs) and flexible CDs are available in term lengths from 7 days to 10 years. SunTrust has been recognized by DepositAccounts in the past for its CD offerings.
SunTrust online banking provide consumers with access to their accounts via a sophisticated web-based system. Bill Pay, online statements, fund transfers, and mobile banking apps are all features of the Internet platform and make it easy and convenient to accomplish various account management tasks. The bank has also released a secure mobile app that allows customers to access to their accounts via smartphone or tablet device.
SunTrust was originally established as the Trust Company of Georgia in 1891. Over a hundred years later it changed its name to SunTrust and maintained its headquarters in Atlanta, Georgia, where they remain to this day. SunTrust serves its customers through numerous branches across the Southeast and Atlantic regions.
I have had a checking account with suntrust bank for over 15 years.I have been very happy with them and remained loyal ever since then.I use to bank with another bank and every time i would have a check that was not covered i had overdrafts that were plaguing me.I started an account with suntrust and it was not long that i got enrolled in an overdraft protection plan they offer.The banker lady told me that i should apply for it and if approved that it would help me in times like that.I really liked the fact that the bank is only a few miles from my house as well.I use to get a paper check at my old job and could not get to the bank till 5 in the evening which is when they closed but the guy at that bank knew i would be there every thursday then and he would make sure i got my deposit in before closing up.Talk about service now that was service and i very much appreciated it.
When working with SunTrust over the phone, I have always found the representatives cordial and knowledgeable. Extremely polite to a fault. Wait times are never excessive, and you rarely get either the 'run around' or get asked to be put on hold while they check on something. They appear well trained and can casually facilitate the call and multi-task while reviewing your account with you. That's the key phrase, with you. This was a time that I had to call them when I was travelling. I used my debit card in another State which fraud flagged it. Instead of me calling them, they called me. I appreciated that policy as it prevented a very awkward moment if I tried to use the card again. I appreciate the additional security with my checking account and savings accounts.
The local branch is another story, as it is fairly run down and not big enough to handle the amount of volume it receives, especially on Monday's and Friday's. I tend to use their notary public service and the wait time can be up to 30 minutes just to speak with someone. When you do speak with someone, the are definitely genial and efficient. A signed notary form or deposit takes under two minutes total time when you are there. As I am in there often making deposits, inside or at the drive through, I can at least credit them for that. Cost and fees are fairly typical for a regional bank, so nothing excessive and nothing overly generous. Minimum deposits may be an issue for some people on the better savings accounts
Their website is also poorly designed and developed, and looks more like a glorified brochure. The account management section is perhaps the worst I've used as it routinely logs you out. It does not use two-factor-authentication properly and should immediately detect a new IP and require a text or email to complete the log-in.
Overall not a bad financial institution, though they could work on some things.
The customer service has really gotten worse over the years. For one, filing disputes is very difficult as the claims team fails to communicate with the customer about the claim. I've had this issue twice with Suntrust. Secondly, most branches are only open from 9 am to 4 pm. This is inconvenient for most working people. Thirdly, I've banked at places with lower fees. Fourth, the website and app are frequently down. The college I attended had a Suntrust account on campus which made it convenient at the time. So I signed up and stayed loyal years after graduating. However, I have finally decided to close my account with them because there are many better options out there. Save yourself the hassle and go with a better bank.
Suntrust was my first bank account, and as I got older and financially independent, I realized it was one of the worst mistakes of my life, however i stuck with it out of complacency. yes, this bank is extremely greedy and won't hesitate to charge you countless fees without notification or reaching out to see if you were even aware of transactions leading to these charges. the customer service is a complete joke, especially through calling. THE CUSTOMER SERVICE REPRESENTATIVES ARE LITERALLY THE SAME TWO PEOPLE THEY SWITCH BETWEEN, and they always conveniently don't understand you when you get down to your issue. Its extremely frustrating and the fact that this bank can toy with the money of consumers so freely as if it isn't what we use to pay our bills and feed our families is terrible. they've taken so much money from me but wont even close my account, I've given up even fighting for what i've lost at this point. please save yourself the exhaustion and try a different bank.
|FDIC Certificate #||867|
|Return on Assets - YTD||1.4%|
|Return on Equity - YTD||11.78%|
|Annual Interest Income||$5.23B|
|Assets and Liabilities|
|Assets||Q3 2018vs Q3 2017||$205.5B$203.4B|
|Loans||Q3 2018vs Q3 2017||$147.7B$145.4B|
|Deposits||Q3 2018vs Q3 2017||$163.5B$165.5B|
|Equity Capital||Q3 2018vs Q3 2017||$23.94B$24.11B|
|Loan Loss Allowance||Q3 2018vs Q3 2017||$1.62B$1.77B|
|Unbacked Noncurrent Loans||Q3 2018vs Q3 2017||$705.6MM$732.6MM|
|Real Estate Owned||Q3 2018vs Q3 2017||$69.2MM$82.4MM|
Rates for SunTrust Bank are currently being reviewed.