SunTrust Bank
SunTrust Bank is a large bank that offers a wide range of personal and business banking products and services. The bank also provides commercial and small business financing solutions, as well as wealth management services for institutional and individual investors.
SunTrust’s personal banking side offers deposit accounts, retirement products, and home equity lines to meet its customers’ needs. The bank’s checking account options all come with monthly fees that can be waived through meeting certain requirements. A specialty checking account option is also available and offers discounted insufficient funds fees and automatic overdraft prevention. Savings and money market account options also come with monthly maintenance fees that can be waived by meeting certain requirements. Both types of accounts offer higher interest rates as account balances meet higher thresholds. Certificates of deposit (CDs) and flexible CDs are available in term lengths from 7 days to 10 years. SunTrust has been recognized by DepositAccounts in the past for its CD offerings.
SunTrust online banking provide consumers with access to their accounts via a sophisticated web-based system. Bill Pay, online statements, fund transfers, and mobile banking apps are all features of the Internet platform and make it easy and convenient to accomplish various account management tasks. The bank has also released a secure mobile app that allows customers to access to their accounts via smartphone or tablet device.
SunTrust was originally established as the Trust Company of Georgia in 1891. Over a hundred years later it changed its name to SunTrust and maintained its headquarters in Atlanta, Georgia, where they remain to this day. SunTrust serves its customers through numerous branches across the Southeast and Atlantic regions.
Related Posts
5/16/16 - Up To $250 Checking And Savings Bonus At Suntrust
2/22/16 - SunTrust Bank's Q1 2016 Checking Bonuses Earn $200 or $100
8/11/15 - SunTrust Bank's Q3 2015 Checking Bonuses Earn $200 or $100
5/31/15 - SunTrust Bank's "Live For A Sunny Day" Checking Promotion Pays $150
10/22/14 - SunTrust Bank's Fall14Checking Promo Offers A $100 Or $200 Reward
10/17/14 - $300 Checking Account Promotion at Some SunTrust Instore Branches
10/13/14 - Earn $125 with SunTrust Bank's Everyday Checking and e-Savings Combo
8/6/14 - Open SunTrust Bank Everyday Checking Account and Earn $125
5/15/14 - SunTrust Bank Checking $100 Bonus
3/24/14 - Suntrust Bank To Raise Out-Of-Network ATM Fees
2/13/13 - Overdraft Questions And What To Do Next?
7/26/12 - SunTrust Trades Old ATMs For New, Mobile-Friendly Ones
2/28/12 - Competitive 6-Year CD Rate at SunTrust Bank - Available Nationwide
10/31/11 - SunTrust Latest To Reverse $5 Monthly Debit Card Fee
8/15/11 - SunTrust Bank To Hike Fees On Solid Choice Banking, Student Checking Accounts
8/12/11 - SunTrust Bank Sunsets Free Checking
4/18/11 - New Long-Term CD Special at SunTrust Bank
1/23/11 - Special 39-Month/63-Month CD Package at SunTrust Bank - Available Nationwide
10/31/10 - Suntrust Advantage Money Market Account Promotion
7/26/10 - Suntrust's CD And IRA CD Specials
7/11/10 - 1.40% Money Market Promo With Rate Guaranteed For 3 Months At Suntrust
5/15/10 - SunTrust Bank's Special CD Bundle Continues - Available Nationwide
5/13/10 - SunTrust's 3.00% 26-Month/49-Month CD Special May Soon Be Ending
4/3/10 - SunTrust's 3% CD and $150 Checking Bonus Promotions Continue - Available Nationwide
3/12/10 - 3.00% 26/49-Month CD Package and $150 Checking Bonus at SunTrust - Available Nationwide
3/6/10 - SunTrust's Special 3.00% 26/49-Month Certificate of Deposit
2/19/10 - SunTrust Expands the 3% 26/49-Month CD to All of Central Florida
2/14/10 - 3.00% 26-Month/49-Month CD at SunTrust in Florida
2/14/10 - $150 Checking Account Bonus at SunTrust - No DD Required - Available Nationwide
2/12/10 - Suntrust Bank Offering $150
2/2/10 - SunTrust's $150 Bonus for Using Online Bill Pay
1/18/10 - SunTrust's Money Market Promo with 3-Month Rate Guarantee in Several States - Are Teaser Rates Worthwhile?
10/28/08 - 4.10% 7-Month CD at SunTrust Bank
7/8/08 - 5.25% 13-Month CD at Suntrust Bank
4/21/08 - $50 Checking Account Promotion at SunTrust Continues
10/19/07 - $50 Checking Account Promotion at SunTrust Extended
8/8/07 - $50/$100 Checking Account Promotion at SunTrust
1/15/07 - Money Market/Checking Account Bonus (Airline Ticket/$100) at SunTrust
2/12/06 - $50 Bonus for Checking Account at SunTrust Bank
happy customer for years
I have had a checking account with suntrust bank for over 15 years.I have been very happy with them and remained loyal ever since then.I use to bank with another bank and every time i would have a check that was not covered i had overdrafts that were plaguing me.I started an account with suntrust and it was not long that i got enrolled in an overdraft protection plan they offer.The banker lady told me that i should apply for it and if approved that it would help me in times like that.I really liked the fact that the bank is only a few miles from my house as well.I use to get a paper check at my old job and could not get to the bank till 5 in the evening which is when they closed but the guy at that bank knew i would be there every thursday then and he would make sure i got my deposit in before closing up.Talk about service now that was service and i very much appreciated it.
Ridiculous
I have been with SunTrust since 2013. Today I logged into my savings account and saw an "Excessive withdrawal fee" Are you kidding me? They charged me $6.00 for that. I work hard for MY money they have no right to tell me how many times I can withdraw or charge me a fee. I called and had it refunded and they were nice about it but its still ridiculous. What is happening in corporate America these days?
Not Worth The Hassle; Choose A Different Bank
The customer service has really gotten worse over the years. For one, filing disputes is very difficult as the claims team fails to communicate with the customer about the claim. I've had this issue twice with Suntrust. Secondly, most branches are only open from 9 am to 4 pm. This is inconvenient for most working people. Thirdly, I've banked at places with lower fees. Fourth, the website and app are frequently down. The college I attended had a Suntrust account on campus which made it convenient at the time. So I signed up and stayed loyal years after graduating. However, I have finally decided to close my account with them because there are many better options out there. Save yourself the hassle and go with a better bank.
Expect To Spend A Lot Of Time Calling Customer Service
Immediately after I opened a personal checking account with SunTrust (now Truist), I made a couple of purchases online that the bank blocked, and I contacted customer service to resolve the issue. Not a big deal, I thought: it's a new account. The next month I pay my rent with the debit card issued by the bank and it doesn't go through. SunTrust makes no effort to contact me and when I call the about the problem they blame it on the merchant processing the payment. When I ask the representative how to avoid this, I am told that writing a check is best. So next month I write a check and SunTrust reverses the charge, making my rent late, ostensibly because they couldn't verify my signature, but I literally used a check from the new checking account packet they sent me. In this case, their fraud department did call, but didn't return my call back. When I discovered the reversal and contacted them, they offered no apology, told me to write another check, and said that they wouldn't reimburse me for fees from my landlord. I opened this account for a promotional offer and will be closing it immediately after receiving my bonus. I have to be on the phone with customer service at least once a month over routine transactions that haven't been a problem with any other bank I've had a checking account with.
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 9846 |
| Year Established | 1872 |
| Employees | 51472 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.82% |
| Return on Equity - YTD | 6.18% |
| Annual Interest Income | $11.28B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2020vs Q3 2019 | $488B$229.9B |
| Loans | Q3 2020vs Q3 2019 | $302.6B$143.8B |
| Deposits | Q3 2020vs Q3 2019 | $385.5B$173.2B |
| Equity Capital | Q3 2020vs Q3 2019 | $64.68B$30.12B |
| Loan Loss Allowance | Q3 2020vs Q3 2019 | $4.97B$1.30B |
| Unbacked Noncurrent Loans | Q3 2020vs Q3 2019 | $1.25B$437.0MM |
| Real Estate Owned | Q3 2020vs Q3 2019 | $35.0MM$46.0MM |
