SunTrust Bank is a large bank that offers a wide range of personal and business banking products and services. The bank also provides commercial and small business financing solutions, as well as wealth management services for institutional and individual investors.
SunTrust’s personal banking side offers deposit accounts, retirement products, and home equity lines to meet its customers’ needs. The bank’s checking account options all come with monthly fees that can be waived through meeting certain requirements. A specialty checking account option is also available and offers discounted insufficient funds fees and automatic overdraft prevention. Savings and money market account options also come with monthly maintenance fees that can be waived by meeting certain requirements. Both types of accounts offer higher interest rates as account balances meet higher thresholds. Certificates of deposit (CDs) and flexible CDs are available in term lengths from 7 days to 10 years. SunTrust has been recognized by DepositAccounts in the past for its CD offerings.
SunTrust online banking provide consumers with access to their accounts via a sophisticated web-based system. Bill Pay, online statements, fund transfers, and mobile banking apps are all features of the Internet platform and make it easy and convenient to accomplish various account management tasks. The bank has also released a secure mobile app that allows customers to access to their accounts via smartphone or tablet device.
SunTrust was originally established as the Trust Company of Georgia in 1891. Over a hundred years later it changed its name to SunTrust and maintained its headquarters in Atlanta, Georgia, where they remain to this day. SunTrust serves its customers through numerous branches across the Southeast and Atlantic regions.
When working with SunTrust over the phone, I have always found the representatives cordial and knowledgeable. Extremely polite to a fault. Wait times are never excessive, and you rarely get either the 'run around' or get asked to be put on hold while they check on something. They appear well trained and can casually facilitate the call and multi-task while reviewing your account with you. That's the key phrase, with you. This was a time that I had to call them when I was travelling. I used my debit card in another State which fraud flagged it. Instead of me calling them, they called me. I appreciated that policy as it prevented a very awkward moment if I tried to use the card again. I appreciate the additional security with my checking account and savings accounts.
The local branch is another story, as it is fairly run down and not big enough to handle the amount of volume it receives, especially on Monday's and Friday's. I tend to use their notary public service and the wait time can be up to 30 minutes just to speak with someone. When you do speak with someone, the are definitely genial and efficient. A signed notary form or deposit takes under two minutes total time when you are there. As I am in there often making deposits, inside or at the drive through, I can at least credit them for that. Cost and fees are fairly typical for a regional bank, so nothing excessive and nothing overly generous. Minimum deposits may be an issue for some people on the better savings accounts
Their website is also poorly designed and developed, and looks more like a glorified brochure. The account management section is perhaps the worst I've used as it routinely logs you out. It does not use two-factor-authentication properly and should immediately detect a new IP and require a text or email to complete the log-in.
Overall not a bad financial institution, though they could work on some things.
This institution is known for their lack of compassion with their customers. On multiple occasions I have reached out to them on bogus charges concerning my checking account. If they are available they offer an explanation of "we will refund" and never a reason as to why this issue is occurring repeatedly.
I often use their on line banking product. As I expect many of their members check their accounts at least once a day it is very inconvenient to use. This is mostly due to the hours they choose to service their on line banking. Without exaggeration I must admit nine times out of ten when I go to check they are offline doing "scheduled maintenance." This has been going on for years and not once have I seen a notice telling me when the site would be down. This happens at all hours of the day and tends to last for hours at a time. This is especially frustrating when their telephone customer support line is also closed for the evening. I expect to have access to my account unless they give me warning for maintenance times.
I have what should be a simple question about how to handle a credit dispute for an account I closed in 2012. This is now 2017. I was given two numbers to call and transferred three times in the process. It's clear they do not have a mechanism for handling questions that aren't related to opening accounts or processing late payments. I spoke with five different representatives, none of whom could direct me to a supervisor or anyone who might know the process well enough to help. And the Suntrust website does not have a way to receive emailed questions for someone more knowledgeable to handle over time, which suggests their management has no intention to answer questions.
This bank has no good remote means (phone, online) of customer service.
I use two online banking systems when it comes to the accounts I have with them. I decided to go online about year and half ago, because I was tired of paying for the interest when I go my bank statements in the mail. I thought it was a waste of money and time, when all I could do is just deposit my checks right into my bank account. It was extremely helpful, using Suntrust and Nationwide online banking was easy, fast, and efficient. I would highly recommend anyone to use online banking because of how easy it is. Its also helpful to those who are low on time quite often (such as myself). Overall, I highly recommend any bank account you have to have it online.
|FDIC Certificate #||867|
|Return on Assets - YTD||1.18%|
|Return on Equity - YTD||9.98%|
|Annual Interest Income||$6.34B|
|Assets and Liabilities|
|Assets||Q4 2017vs Q4 2016||$201.6B$200.6B|
|Loans||Q4 2017vs Q4 2016||$143.8B$145.9B|
|Deposits||Q4 2017vs Q4 2016||$164.1B$162.4B|
|Equity Capital||Q4 2017vs Q4 2016||$24.44B$23.45B|
|Loan Loss Allowance||Q4 2017vs Q4 2016||$1.73B$1.71B|
|Unbacked Noncurrent Loans||Q4 2017vs Q4 2016||$675.3MM$850.6MM|
|Real Estate Owned||Q4 2017vs Q4 2016||$78.6MM$123.7MM|
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|0.01%||-||-||Signature Advantage Checking|