Overview / Commentary
501 Riverside Ave.
Jacksonville, FL 32202

TIAA Bank serves consumer, commercial and institutional clients nationwide, providing a wide range of products and services online, by phone and at financial centers located throughout Florida. The bank was created by the merger of TIAA Direct and EverBank, which was acquired in 2017 by TIAA, a leading financial services provider.
With nearly 60 years of experience serving clients, TIAA Bank strives to help clients meet their financial goals at each stage of life. From savings to homebuying to managing day-to-day finances, the bank and its parent, TIAA, offer a suite of services that make financial wellness a priority for each client.
TIAA Bank is the largest bank based in Florida and is headquartered in Jacksonville, serving clients in all 50 states and the District of Columbia. The bank’s legal entity name is TIAA, FSB.

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11/12/17 - Upto $500 Bonus For MMA Account At TIAA Direct
9/15/17 - 12-Month CD, 1.62% APY
7/3/17 - TIAA Direct's CD Rates Upped To Competitive Levels
6/26/17 - TIAA Direct Syncs CD Rates With EverBank Following Acquisition
6/14/17 - TIAA Direct Has Acquired Everbank
2/17/17 - Another $100 Bonus For TIAA Direct High Yield Savings Account
11/17/16 - TIAA Direct Offers $250 Bonus For New High Yield Savings Account
11/16/16 - $250 Bonus For TIAA Direct Savings Account With $15,000 Deposit
11/6/16 - $100 Bonus For TIAA Direct High Yield Savings Account
8/15/16 - TIAA Direct Advertising $150 Checking Account Bonus
8/1/15 - $150 Checking Account Bonus
2/18/14 - TIAA Direct Finally Accepting New Customers But Rates Are Disappointing
12/19/13 - Another Rate Drop
10/27/13 - Stating The Status Of Backup Withholding
10/17/13 - TIAA Direct Dropped MM Yield From 0.76% To 0.60%
5/20/13 - Frozen Accounts Due To Account Inactivity
4/25/13 - TIAA Direct Drops Rates AGAIN To 0.76% APY
3/16/13 - TIAA Direct Rate Drops From 0.99% To 0.91%
1/12/13 - TIAA Direct Cuts Rates and Announces New Limits on ACH Withdrawals
10/8/12 - Update on TIAA Direct and Its Online Savings Accounts
9/14/12 - TIAA Direct- FDIC? Bank Title Trust/Pod How Long?
9/2/12 - Thisis The Notice On Their Website In Regard To Deposit Accounts
7/23/12 - TIAA Direct Stops Accepting New Customers
4/17/12 - Confirming that TIAA Direct Accounts Are FDIC Insured
4/10/12 - Update on TIAA Direct and Its Savings Account
3/17/12 - TIAA Direct Statement Shows Lower Interest Rate?
2/20/12 - TIAA-CREF Launches New Internet Bank with Top Savings Account Rate

Excellent Experience.

Posted by: |

TIAA has offered some of the higher CD rates which is what I seek. One of my CDs matured over the weekend and they walked me through the transfer process. They added a couple of days accrued interest to the balance due to the weekend maturity and everything went smoothly. Their representatives have always been professional and thoroughly answer any questions. I hope to do more business with them soon.

Uh Oh...Warning Signs

Posted by: |

As good as my experiences have been with TIAA, my initial exposure to TIAA BANK has me worried. They did offer a better IRA CD rate so i took a chance. Website is WEAK as when one looks up account status/activity, etc. BUT - my MAIN COMPLAINT IS - when i needed to speak to Customer Service 2x, they DEMANDED i tell them my "security code" VERBALLY and i had other people in the room, use this code elsewhere AND CANNOT BELIEVE IT CANNOT BE INPUTTED ON THE PHONE OR OTHER METHOD as every i bank i work with has as procedure.

Bank Has Really Declined Since TIAA Bought It

Posted by: |

This bank just ok when it was Everbank but I put up with it for the great interest rates. Ever since TIAA bought it the web interface has only gotten worse. The past few months the bill pay options have stopped working correctly and now I don't even have the option of paying a bunch of my credit cards automatically. The missed payments led to late fees because TIAA never notified me that they wouldn't be making these payments any more.
Customer Service acts like there's nothing wrong and they've been completely useless.
Also, their wire transfer service is terrible and expensive. TIAA is driving this place into the ground.

Did Not Get 10 Day Grace Period To Close CD

Posted by: |

My CD matured on 11/15/21. It states that I have 10 day grace period. I called on 11/25/21 to close CD. Being a holiday, I decided to close it online on that day. It did not allow me to close it online and asked that I do it over the phone. I called next day- 11/26/21. Now I am told that I am beyond the 10 day grace period. So if I have to close my CD- I have to pay penalty. I think it is not fair, that out of 10 days grace period they are practically closed for 3 days. And that the 24/7 online does not allow me to close the CD. When I told them that- they said it is in the legal documents. Sure it is. They hire legal teams to only trouble small investors. Keep away from this bank. Rude customer service as well. Any ideas as how to get my CD closed without payment of penalty? If I could give a zero rating I would.



Health Grade Components

FDIC Certificate #34775
Year Established1998
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.73%
Return on Equity - YTD7.99%
Annual Interest Income$831.5MM
Assets and Liabilities
AssetsQ3 2021vs Q3 2020$37.57B$42.83B
LoansQ3 2021vs Q3 2020$31.35B$34.99B
DepositsQ3 2021vs Q3 2020$26.84B$31.86B
Equity CapitalQ3 2021vs Q3 2020$3.69B$3.29B
Loan Loss AllowanceQ3 2021vs Q3 2020$229.9MM$230.4MM
Unbacked Noncurrent LoansQ3 2021vs Q3 2020$347.6MM$372.4MM
Real Estate OwnedQ3 2021vs Q3 2020$16.5MM$21.3MM
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Always verify rates and promotions with the bank or credit union. We are not TIAA Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

TIAA Bank Savings Account Rates

0.50%--Basic Savings
0.50%--Basic Savings IRA

TIAA Bank Money Market Rates

0.40%-$10mYield Pledge Money Market
0.40%-$10mYield Pledge Money Market IRA
0.15%*$100k*-Business Money Market
OTHER TIERS: 0.05% Up to $100k

TIAA Bank Checking Account Rates

0.10%-$10mSmall Business Checking
0.10%-$10mYield Pledge Checking
0.10%--Non-Profit Checking
0.05%--Business Interest Checking

TIAA Bank CD Rates

0.85%$1k-5 Year CD
0.75%$1k-4 Year CD
0.70%$1k-3 Year CD
0.70%$1.5k$250k3.5 Year Bump Rate CD
0.65%$1k-2.5 Year CD
0.60%$1k-2 Year CD
0.60%$1k-1.5 Year CD
0.55%$1k-1 Year CD
0.45%$1k-9 Month CD
0.40%$1k-6 Month CD
0.35%$1k-3 Month CD
0.20%$10k$2.5m2 Year CDARS
0.20%$10k$1m3 Year CDARS
0.15%$10k$12.5m1 Year CDARS
0.10%$10k$12.5m3 Month CDARS
0.10%$10k$12.5m6 Month CDARS
0.10%$1.5k$100kBusiness 3 Month CD
0.10%$1.5k$100kBusiness 6 Month CD
0.10%$1.5k$100kBusiness 9 Month CD
0.10%$1.5k$100kBusiness 1 Year CD
0.10%$1.5k$100kBusiness 1.5 Year CD
0.10%$1.5k$100kBusiness 2 Year CD
0.10%$1.5k$100kBusiness 2.5 Year CD
0.10%$1.5k$100kBusiness 3 Year CD
0.10%$1.5k$100kBusiness 4 Year CD
0.10%$1.5k$100kBusiness 5 Year CD
0.05%$10k$12.5mBusiness 3 Month CDARS
0.05%$10k$12.5mBusiness 6 Month CDARS
0.05%$10k$12.5mBusiness 1 Year CDARS
0.05%$10k$2.5mBusiness 2 Year CDARS
0.05%$10k$1mBusiness 3 Year CDARS

TIAA Bank IRA Rates

0.85%$1k-5 Year IRA
0.75%$1k-4 Year IRA
0.70%$1k-3 Year IRA
0.70%$1.5k$250k3.5 Year Bump Rate IRA
0.65%$1k-2.5 Year IRA
0.60%$1k-1.5 Year IRA
0.60%$1k-2 Year IRA
0.55%$1k-1 Year IRA
0.45%$1k-9 Month IRA
0.40%$1k-6 Month IRA
0.35%$1k-3 Month IRA

TIAA Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 501 Riverside Ave. - Jacksonville, FL 32202

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