Overview / Commentary
501 Riverside Avenue
Jacksonville, FL 32202

TIAA Direct is the banking component and brand of TIAA-CREF Trust Company. The Trust Company is a subsidiary of TIAA-CREF, a Fortune 100 financial services company that was born out of an act of the New York State Legislature in 1918 to provide life insurance to college professors. TIAA Direct operates as a bank offering depository and lending products and services to individual consumers.

The bank’s products consist of an interest checking account, a high yield savings account, Money Market accounts, and Certificates of Deposit (CDs) on the deposit side, and mortgage and home equity loans on the lending side. The checking account has no minimum balance requirements and no monthly fees, and can be opened with a minimal initial deposit. Free checks, a debit card, and a competitive interest rate also come with the checking account. The high yield savings account offers one of the top interest rates nationally available and comes with no monthly fees or minimum balance requirements. reported that in December 2012 the bank began allowing customers to designate beneficiaries to their savings accounts. Money Market accounts offer similar options and rates to that of the savings account and allow for check writing ATM withdrawal as well. ACH transfer limits on both the savings and Money Market accounts were lowered significantly at the beginning of 2013. Three CDs are offered in term lengths of 6 months, 1 year, and 2 years. The rates on these CDs are also competitive along with TIAA Direct’s other account offerings. The bank is able to be competitive because it has no overhead costs associated with operating physical branches.

TIAA Direct online banking is a secure and convenient system through which accounts can be opened and managed. Online statements are available to be view through the system and tasks like Bill Pay, remote deposit, money transfers, and direct deposit can be accomplished. Mobile banking provides the same functions plus remote deposit via the camera of a smartphone or tablet device.

TIAA-CREF Trust Company was established in 1998 as the corporation sought to get into the retail banking business. TIAA-CREF is an acronym for Teachers Insurance and Annuity Association – College Retirement Equities Fund. TIAA Direct is the banking front of the Trust Company and is headquartered in St. Louis, Missouri. The bank manages its customers’ accounts exclusively through its online banking system and has no physical branches.

Related Posts

1 Year CD Now 2.81% Apy $50,000 Minimum - 1/15/2019

Many Possible CD Rate Increases - 1/1/2019

Personally I only track their 1 year CD so I can confirm that It is up to 2.79% APY from 2.68% which at least puts it back into the first page of results in terms of competitiveness. For quick ref the 5 year is 3.01% which is no advantage over the 4 year's 3.00% You can see all rates at

3.05% 42M(3.5Yrs) W Bump - 12/4/2018

Min $1,500 to open ($250K maximum), and it's IRA eligible Currently earns a minimum 3.05% APY,¹ with the option to bump up once if their rates go up TIAA will not provide any notice to you when our interest rates change but our current rates are always available at If at any time during the term of you want to exercise the Rate Increase Option, call them during normal business hours at 888-882-3837

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Good Experience

Posted by: sstoriale | Nov 15, 2019

I had a good experience with TIAA Bank, with an IRA CD account. From beginning to end I was treated fairly and courteously by the phone representatives. No real problems. The only minor issue is the website could be a little more user friendly. Other than that, I'm happy.

Uh Oh...Warning Signs

Posted by: alanbones | Jul 13, 2019

As good as my experiences have been with TIAA, my initial exposure to TIAA BANK has me worried. They did offer a better IRA CD rate so i took a chance. Website is WEAK as when one looks up account status/activity, etc. BUT - my MAIN COMPLAINT IS - when i needed to speak to Customer Service 2x, they DEMANDED i tell them my "security code" VERBALLY and i had other people in the room, use this code elsewhere AND CANNOT BELIEVE IT CANNOT BE INPUTTED ON THE PHONE OR OTHER METHOD as every i bank i work with has as procedure.

Bank Has Really Declined Since TIAA Bought It

Posted by: katlian | Jan 4, 2019

This bank just ok when it was Everbank but I put up with it for the great interest rates. Ever since TIAA bought it the web interface has only gotten worse. The past few months the bill pay options have stopped working correctly and now I don't even have the option of paying a bunch of my credit cards automatically. The missed payments led to late fees because TIAA never notified me that they wouldn't be making these payments any more.
Customer Service acts like there's nothing wrong and they've been completely useless.
Also, their wire transfer service is terrible and expensive. TIAA is driving this place into the ground.


Posted by: accman | Oct 18, 2019

I would caution you about horrendous service especially if your a Senior. 888 customer service is the worst. Both the agent and their supervisors refuse to give their last name or employee identification #. You are not able to speak to the Corporate management. I don't think the Fort Lauderdale Branch is trained to conduct anything but a simple deposit. Don't be fooled by a couple of pennies in extra interest, It is not worth the stress and i'm sure you can find other bank that can beat or match their rates.



Health Grade Components

FDIC Certificate #34775
Year Established1998
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.41%
Return on Equity - YTD4.07%
Annual Interest Income$750.3MM
Assets and Liabilities
AssetsQ2 2019vs Q2 2018$39.82B$34.45B
LoansQ2 2019vs Q2 2018$33.35B$28.51B
DepositsQ2 2019vs Q2 2018$25.43B$23.14B
Equity CapitalQ2 2019vs Q2 2018$3.84B$3.78B
Loan Loss AllowanceQ2 2019vs Q2 2018$149.8MM$143.5MM
Unbacked Noncurrent LoansQ2 2019vs Q2 2018$206.9MM$77.2MM
Real Estate OwnedQ2 2019vs Q2 2018$28.6MM$43.8MM

Rates for TIAA Bank are currently being reviewed.


TIAA Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 501 Riverside Avenue - Jacksonville, FL 32202

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