Overview / Commentary
301 W Bay St.
Jacksonville, FL 32202

TIAA Bank serves consumer, commercial and institutional clients nationwide, providing a wide range of products and services online, by phone and at financial centers located throughout Florida. The bank was created by the merger of TIAA Direct and EverBank, which was acquired in 2017 by TIAA, a leading financial services provider.
With nearly 60 years of experience serving clients, TIAA Bank strives to help clients meet their financial goals at each stage of life. From savings to homebuying to managing day-to-day finances, the bank and its parent, TIAA, offer a suite of services that make financial wellness a priority for each client.
TIAA Bank is the largest bank based in Florida and is headquartered in Jacksonville, serving clients in all 50 states and the District of Columbia. The bank’s legal entity name is TIAA, FSB.

Related Posts

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11/12/17 - Upto $500 Bonus For MMA Account At TIAA Direct
9/15/17 - 12-Month CD, 1.62% APY
7/3/17 - TIAA Direct's CD Rates Upped To Competitive Levels
6/26/17 - TIAA Direct Syncs CD Rates With EverBank Following Acquisition
6/14/17 - TIAA Direct Has Acquired Everbank
2/17/17 - Another $100 Bonus For TIAA Direct High Yield Savings Account
11/17/16 - TIAA Direct Offers $250 Bonus For New High Yield Savings Account
11/16/16 - $250 Bonus For TIAA Direct Savings Account With $15,000 Deposit
11/6/16 - $100 Bonus For TIAA Direct High Yield Savings Account
8/15/16 - TIAA Direct Advertising $150 Checking Account Bonus
8/1/15 - $150 Checking Account Bonus
2/18/14 - TIAA Direct Finally Accepting New Customers But Rates Are Disappointing
12/19/13 - Another Rate Drop
10/27/13 - Stating The Status Of Backup Withholding
10/17/13 - TIAA Direct Dropped MM Yield From 0.76% To 0.60%
5/20/13 - Frozen Accounts Due To Account Inactivity
4/25/13 - TIAA Direct Drops Rates AGAIN To 0.76% APY
3/16/13 - TIAA Direct Rate Drops From 0.99% To 0.91%
1/12/13 - TIAA Direct Cuts Rates and Announces New Limits on ACH Withdrawals
10/8/12 - Update on TIAA Direct and Its Online Savings Accounts
9/14/12 - TIAA Direct- FDIC? Bank Title Trust/Pod How Long?
9/2/12 - Thisis The Notice On Their Website In Regard To Deposit Accounts
7/23/12 - TIAA Direct Stops Accepting New Customers
4/17/12 - Confirming that TIAA Direct Accounts Are FDIC Insured
4/10/12 - Update on TIAA Direct and Its Savings Account
3/17/12 - TIAA Direct Statement Shows Lower Interest Rate?
2/20/12 - TIAA-CREF Launches New Internet Bank with Top Savings Account Rate

Excellent Experience.

Posted by: |

TIAA has offered some of the higher CD rates which is what I seek. One of my CDs matured over the weekend and they walked me through the transfer process. They added a couple of days accrued interest to the balance due to the weekend maturity and everything went smoothly. Their representatives have always been professional and thoroughly answer any questions. I hope to do more business with them soon.

Uh Oh...Warning Signs

Posted by: |

As good as my experiences have been with TIAA, my initial exposure to TIAA BANK has me worried. They did offer a better IRA CD rate so i took a chance. Website is WEAK as when one looks up account status/activity, etc. BUT - my MAIN COMPLAINT IS - when i needed to speak to Customer Service 2x, they DEMANDED i tell them my "security code" VERBALLY and i had other people in the room, use this code elsewhere AND CANNOT BELIEVE IT CANNOT BE INPUTTED ON THE PHONE OR OTHER METHOD as every i bank i work with has as procedure.

Can't Recommend TIAA Checking Account

Good interest rates/fees as far as checking accts go, but otherwise, not so great. The TIAA checking account has numerous disadvantages compared to the Everbank account I had before TIAA acquired Everbank. I used to recommend Everbank to friends but I would never consider recommending TIAA. Here are a few of TIAA deficiencies that the old Everbank account didn’t have.
1) no 24 hr phone service or weekend service
2) can't classify payees to facilitate reports for tax records
3) can't do expenditure reports
4) not as user-friendly
5) when you enter a payee, can't just automatically pay them without going to another page
6) can't close alert messages without opening each one which is annoying when it’s obvious what they are
7) can't name accounts which helps a lot if you’re managing more than your own savings and checking like I am

Bank Has Really Declined Since TIAA Bought It

Posted by: |

This bank just ok when it was Everbank but I put up with it for the great interest rates. Ever since TIAA bought it the web interface has only gotten worse. The past few months the bill pay options have stopped working correctly and now I don't even have the option of paying a bunch of my credit cards automatically. The missed payments led to late fees because TIAA never notified me that they wouldn't be making these payments any more.
Customer Service acts like there's nothing wrong and they've been completely useless.
Also, their wire transfer service is terrible and expensive. TIAA is driving this place into the ground.



Health Grade Components

FDIC Certificate #34775
Year Established1998
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.15%
Return on Equity - YTD11.38%
Annual Interest Income$577.6MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$38.58B$38.44B
LoansQ2 2022vs Q2 2021$32.07B$32.37B
DepositsQ2 2022vs Q2 2021$26.40B$27.00B
Equity CapitalQ2 2022vs Q2 2021$4.06B$3.59B
Loan Loss AllowanceQ2 2022vs Q2 2021$239.0MM$228.2MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$327.1MM$402.5MM
Real Estate OwnedQ2 2022vs Q2 2021$4.1MM$10.7MM

Rates for TIAA Bank are currently being reviewed.


TIAA Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 301 W Bay St. - Jacksonville, FL 32202

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