TIAA Bank serves consumer, commercial and institutional clients nationwide, providing a wide range of products and services online, by phone and at financial centers located throughout Florida. The bank was created by the merger of TIAA Direct and EverBank, which was acquired in 2017 by TIAA, a leading financial services provider.
With nearly 60 years of experience serving clients, TIAA Bank strives to help clients meet their financial goals at each stage of life. From savings to homebuying to managing day-to-day finances, the bank and its parent, TIAA, offer a suite of services that make financial wellness a priority for each client.
TIAA Bank is the largest bank based in Florida and is headquartered in Jacksonville, serving clients in all 50 states and the District of Columbia. The bank’s legal entity name is TIAA, FSB.
TIAA has offered some of the higher CD rates which is what I seek. One of my CDs matured over the weekend and they walked me through the transfer process. They added a couple of days accrued interest to the balance due to the weekend maturity and everything went smoothly. Their representatives have always been professional and thoroughly answer any questions. I hope to do more business with them soon.
As good as my experiences have been with TIAA, my initial exposure to TIAA BANK has me worried. They did offer a better IRA CD rate so i took a chance. Website is WEAK as when one looks up account status/activity, etc. BUT - my MAIN COMPLAINT IS - when i needed to speak to Customer Service 2x, they DEMANDED i tell them my "security code" VERBALLY and i had other people in the room, use this code elsewhere AND CANNOT BELIEVE IT CANNOT BE INPUTTED ON THE PHONE OR OTHER METHOD as every i bank i work with has as procedure.
Good interest rates/fees as far as checking accts go, but otherwise, not so great. The TIAA checking account has numerous disadvantages compared to the Everbank account I had before TIAA acquired Everbank. I used to recommend Everbank to friends but I would never consider recommending TIAA. Here are a few of TIAA deficiencies that the old Everbank account didn’t have.
1) no 24 hr phone service or weekend service
2) can't classify payees to facilitate reports for tax records
3) can't do expenditure reports
4) not as user-friendly
5) when you enter a payee, can't just automatically pay them without going to another page
6) can't close alert messages without opening each one which is annoying when it’s obvious what they are
7) can't name accounts which helps a lot if you’re managing more than your own savings and checking like I am
This bank just ok when it was Everbank but I put up with it for the great interest rates. Ever since TIAA bought it the web interface has only gotten worse. The past few months the bill pay options have stopped working correctly and now I don't even have the option of paying a bunch of my credit cards automatically. The missed payments led to late fees because TIAA never notified me that they wouldn't be making these payments any more.
Customer Service acts like there's nothing wrong and they've been completely useless.
Also, their wire transfer service is terrible and expensive. TIAA is driving this place into the ground.
|FDIC Certificate #||34775|
|Return on Assets - YTD||0.76%|
|Return on Equity - YTD||8.19%|
|Annual Interest Income||$1.10B|
|Assets and Liabilities|
|Assets||Q4 2021vs Q4 2020||$39.08B$41.36B|
|Loans||Q4 2021vs Q4 2020||$31.17B$34.58B|
|Deposits||Q4 2021vs Q4 2020||$27.76B$29.76B|
|Equity Capital||Q4 2021vs Q4 2020||$3.78B$3.42B|
|Loan Loss Allowance||Q4 2021vs Q4 2020||$226.8MM$236.5MM|
|Unbacked Noncurrent Loans||Q4 2021vs Q4 2020||$332.2MM$365.3MM|
|Real Estate Owned||Q4 2021vs Q4 2020||$11.0MM$19.2MM|
Rates for TIAA Bank are currently being reviewed.
TIAA Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 301 W Bay St. - Jacksonville, FL 32202