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211 North Broadway, Suite 1000
St. Louis, MO 63102

TIAA Direct is the banking component and brand of TIAA-CREF Trust Company. The Trust Company is a subsidiary of TIAA-CREF, a Fortune 100 financial services company that was born out of an act of the New York State Legislature in 1918 to provide life insurance to college professors. TIAA Direct operates as a bank offering depository and lending products and services to individual consumers.

The bank’s products consist of an interest checking account, a high yield savings account, Money Market accounts, and Certificates of Deposit (CDs) on the deposit side, and mortgage and home equity loans on the lending side. The checking account has no minimum balance requirements and no monthly fees, and can be opened with a minimal initial deposit. Free checks, a debit card, and a competitive interest rate also come with the checking account. The high yield savings account offers one of the top interest rates nationally available and comes with no monthly fees or minimum balance requirements.

DepositAccounts.com reported that in December 2012 the bank began allowing customers to designate beneficiaries to their savings accounts. Money Market accounts offer similar options and rates to that of the savings account and allow for check writing ATM withdrawal as well. ACH transfer limits on both the savings and Money Market accounts were lowered significantly at the beginning of 2013. Three CDs are offered in term lengths of 6 months, 1 year, and 2 years. The rates on these CDs are also competitive along with TIAA Direct’s other account offerings. The bank is able to be competitive because it has no overhead costs associated with operating physical branches.

TIAA Direct online banking is a secure and convenient system through which accounts can be opened and managed. Online statements are available to be view through the system and tasks like Bill Pay, remote deposit, money transfers, and direct deposit can be accomplished. Mobile banking provides the same functions plus remote deposit via the camera of a smartphone or tablet device.

TIAA-CREF Trust Company was established in 1998 as the corporation sought to get into the retail banking business. TIAA-CREF is an acronym for Teachers Insurance and Annuity Association – College Retirement Equities Fund. TIAA Direct is the banking front of the Trust Company and is headquartered in St. Louis, Missouri. The bank manages its customers’ accounts exclusively through its online banking system and has no physical branches.

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Rates Have Increased On All Terms Except 24 Months. Not Rate Leaders But Competitive - 3/30/2018

The rates match those at EVERBANK 1 YR 2.10% 1.5 YR 2.23% 2 YR 2.35% (unchanged) 2.5 YR 2.30% 3 YR 2.50% 4 YR 2.60% 5 YR 2.70% I have been with EVERBANK for over 2 years and would rate their customer service as excellent.

5 Yr CD @ 2.65% APY Plus Other CD Rate Increases - 2/23/2018

18 months - 2.12% from 2.06% 24 months - 2.27% from 2.11% 30 months - 2.30% from 2.15% 36 months - 2.40% from 2.30% 48 months - 2.50% from 2.35% 60 months - 2.65% from 2.55%

TIAA Direct - 2% APY 1 Yr CD, 2.55% APY 5 Yr CD And Other CD Rate Hikes - 1/26/2018

Appears to be their 3rd round of CD rate hikes in January to keep up. 12 months - 2% APY from 1.91% APY 18 months - 2.06% from 1.90% 24 months - 2.11% (no change) 30 months - 2.15% from 2.01% 36 months - 2.30% from 2.20% 48 months - 2.35% from 2.30% 60 months - 2.55% from 2.45%

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Reviews (8)

One Of The Best Banks You Never Have To See

Posted by: mcpeak02 | Mar 16, 2016

TIAA Direct has been great to deal with in nearly every facet. Recently, I began doing some research for a new banking institution. I needed a separate account for my business line. The options at my local big banks were just not cutting it for me. At TIAA, they were able to set me up with a checking account system that would automatically draw funds out as needed and pay certain expenses when available. This service allows me to have one less hassle to worry about. I can rest easy knowing my expenses will be covered and I will never have to deal with any fees. This entire process was free and done with limited hassle. While there, I checking into rates on some of their deposit accounts. This is my only complaint about them. Their rates are slightly below average that I was able to find elsewhere.

Very Satisfied With Its Usefulness

Posted by: redfarm | Nov 23, 2014

While disappointed with the interest rate drops, I'm satisfied with the customer service which has always been helpful. I use the money market for writing checks (up to 6 a month) and ATM cash withdrawals (many no-fee locations), and the checking account for paying bills online (unlimited). Easy to deposit checks with a smart phone app. This isn't my main bank account for earning interest on my savings (unless its rate rises), but it is very good for banking transactions without the banking fees.

TIAA Direct Increases High Yield Savings Rate To 0.80%

Posted by: rjcohen | Jul 3, 2014

I had been struck by inertia after TIAA dropped its rate to 0.40%. Just as I was mobilizing to move money, I received an e-mail from TIAA Direct on June 30 announcing its new rate of 0.80%. Close enough to the top to demobilize!

Poor Customer Service

Posted by: foianini | Jun 25, 2018

My account was transferred from Ever Bank. I tried logging in online and wasn't able to do so. Called customer service and after being on hold for 20 minutes was told that there were no business banking representatives working.

This is typical of the financial/banking industry today. I am totally fed up with the Bullshit!!!

Services They Can't Afford

Tiaa offers a 10.00 overdraft but they freeze any check or money order deposit for 15 days if you use this service they can't afford to pay for you I spent 4 hours on phone after finding they held a paid item 10 extra days because I used 9.00 dollars overdraft during the Harvey hurricane

Rate Lock At Funding

Posted by: rateinfo | Sep 13, 2017

Per legal info on website and call to bank, CD rate locked when funds received and not at time of application. Rate could change.

Customer Service Releasing Funds

Trying to get funds released from TIAA. We are 4 weeks into calling with each week's response being "no one has requested these funds to be released". Even called the same week and they stated it is scheduled to be delivered and is in queue and should mail 3-5 days after request. We call in when they say it was going to be received and then they say..."no one has requested it to be released." 4 weeks of this and requests to be called by Supervisor have not been returned. I believe the CSR's are not that stupid or incompetent and this is a business practice to keep funds they are not entitled to keep. I filed with BBB and will be filing with Attorney General's office as well. I plan to use Facebook and since I am an executive, I plan to use Linkdn and the groups I am associated with let everyone know of these questionable business practices.

NOT A Good Experience!

The rates at TIAA Direct, which was what drew me to this institution in the first place nearly two years ago, have really gone downhill. Their customer service is just atrocious. I have both checking and savings with them. I've had just one problem after another with my checking account. A couple of times, these issues left me without access to my money. This last time, it took multiple phone calls to different departments to resolve anything. After about a week, I was directed Candace (Candi) Kendall in the fraud department which was apparently the source of my issue - they had decided to put a hold on my account without notifying me. There was no fraud. They had decided to do this because I withdrew some of my own money (within the strictly limited amounts imposed by the bank). I do believe that they don't care about pushing customers away - their rates and their services are just that bad!


Health Grade Components

FDIC Certificate #34775
Year Established1998
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.67%
Return on Equity - YTD6.21%
Annual Interest Income$315.1MM
Assets and Liabilities
AssetsQ1 2018vs Q1 2017$33.94B$27.77B
LoansQ1 2018vs Q1 2017$28.52B$24.75B
DepositsQ1 2018vs Q1 2017$23.11B$19.43B
Equity CapitalQ1 2018vs Q1 2017$3.72B$2.30B
Loan Loss AllowanceQ1 2018vs Q1 2017$145.8MM$95.2MM
Unbacked Noncurrent LoansQ1 2018vs Q1 2017$99.9MM$160.9MM
Real Estate OwnedQ1 2018vs Q1 2017$50.5MM$32.0MM
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Always verify rates and promotions with the bank or credit union. We are not TIAA Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

TIAA Bank Savings Account Rates

0.61%--Basic Savings
0.61%--Basic Savings IRA

TIAA Bank Money Market Rates

1.60%-$250kYield Pledge Money Market - 1st Year Intro Rate
1.50%*$100k*$10mYield Pledge Money Market - Ongoing Rates
OTHER TIERS: 1.10% Up to $10k | 1.15% $10k - $25k | 1.25% $25k - $50k | 1.35% $50k - $100k

TIAA Bank Checking Account Rates

1.21%$50k$250kYield Pledge Checking - 1st Year Intro Rate
0.71%*$100k*$10mYield Pledge Checking - Ongoing Rates
OTHER TIERS: 0.25% Up to $10k | 0.46% $10k - $25k | 0.61% $25k - $100k

TIAA Bank CD Rates

2.90%$5k-5 Year Yield Pledge CD
2.80%$5k-4 Year Yield Pledge CD
2.70%$5k-3 Year Yield Pledge CD
2.70%$1.5k$250k3.5 Year Bump Rate CD
2.65%$1k-5 Year CD
2.60%$5k-2.5 Year Yield Pledge CD
2.55%$1k-4 Year CD
2.50%$5k-2 Year Yield Pledge CD
2.45%$1k-3 Year CD
2.45%$5k-1.5 Year Yield Pledge CD
2.35%$1k-2.5 Year CD
2.35%$5k-1 Year Yield Pledge CD
2.25%$1k-2 Year CD
2.20%$1k-1.5 Year CD
2.12%$10k$1m3 Year CDARS
2.10%$1k-1 Year CD
2.05%$10k$2.5m2 Year CDARS
2.02%$10k-1 Year CDARS
1.93%$5k-9 Month Yield Pledge CD
1.75%$5k-6 Month Yield Pledge CD
1.68%$1k-9 Month CD
1.60%$5k-3 Month Yield Pledge CD
1.50%$1k-6 Month CD
1.48%$10k-6 Month CDARS
1.36%$10k-3 Month CDARS
1.35%$1k-3 Month CD

TIAA Bank IRA Rates

2.90%$5k-5 Year Yield Pledge IRA
2.80%$5k-4 Year Yield Pledge IRA
2.70%$5k-3 Year Yield Pledge IRA
2.70%$1.5k$250k3.5 Year Bump Rate IRA
2.65%$1k-5 Year IRA
2.60%$5k-2.5 Year Yield Pledge IRA
2.55%$1k-4 Year IRA
2.50%$5k-2 Year Yield Pledge IRA
2.45%$5k-1.5 Year Yield Pledge IRA
2.45%$1k-3 Year IRA
2.35%$5k-1 Year Yield Pledge IRA
2.35%$1k-2.5 Year IRA
2.25%$1k-2 Year IRA
2.20%$1k-1.5 Year IRA
2.10%$1k-1 Year IRA
1.93%$5k-9 Month Yield Pledge IRA
1.75%$5k-6 Month Yield Pledge IRA
1.68%$1k-9 Month IRA
1.60%$5k-3 Month Yield Pledge IRA
1.50%$1k-6 Month IRA
1.35%$1k-3 Month IRA

TIAA Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 211 North Broadway, Suite 1000 - St. Louis, MO 63102

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