TIAA Bank serves consumer, commercial and institutional clients nationwide, providing a wide range of products and services online, by phone and at financial centers located throughout Florida. The bank was created by the merger of TIAA Direct and EverBank, which was acquired in 2017 by TIAA, a leading financial services provider.
With nearly 60 years of experience serving clients, TIAA Bank strives to help clients meet their financial goals at each stage of life. From savings to homebuying to managing day-to-day finances, the bank and its parent, TIAA, offer a suite of services that make financial wellness a priority for each client.
TIAA Bank is the largest bank based in Florida and is headquartered in Jacksonville, serving clients in all 50 states and the District of Columbia. The bank’s legal entity name is TIAA, FSB.
TIAA has offered some of the higher CD rates which is what I seek. One of my CDs matured over the weekend and they walked me through the transfer process. They added a couple of days accrued interest to the balance due to the weekend maturity and everything went smoothly. Their representatives have always been professional and thoroughly answer any questions. I hope to do more business with them soon.
As good as my experiences have been with TIAA, my initial exposure to TIAA BANK has me worried. They did offer a better IRA CD rate so i took a chance. Website is WEAK as when one looks up account status/activity, etc. BUT - my MAIN COMPLAINT IS - when i needed to speak to Customer Service 2x, they DEMANDED i tell them my "security code" VERBALLY and i had other people in the room, use this code elsewhere AND CANNOT BELIEVE IT CANNOT BE INPUTTED ON THE PHONE OR OTHER METHOD as every i bank i work with has as procedure.
This bank just ok when it was Everbank but I put up with it for the great interest rates. Ever since TIAA bought it the web interface has only gotten worse. The past few months the bill pay options have stopped working correctly and now I don't even have the option of paying a bunch of my credit cards automatically. The missed payments led to late fees because TIAA never notified me that they wouldn't be making these payments any more.
Customer Service acts like there's nothing wrong and they've been completely useless.
Also, their wire transfer service is terrible and expensive. TIAA is driving this place into the ground.
Most institutions allow you to withdraw money for medical reasons without delay or penalty, that was not the case of TIAA. In addition to some of the longest phone hold times in the industry, the phone experience is an automated nightmare. They make it very difficult to get your money. Representatives were not knowledgeable and tell you what's convenient so they can end the call. Absolute worst experience with a bank ever. AVOID! High rates and better service available elsewhere.
Overall | |
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FDIC Certificate # | 34775 |
Year Established | 1998 |
Employees | 1619 |
Primary Regulator | OCC |
Profit Margin | |
---|---|
Return on Assets - YTD | 0.65% |
Return on Equity - YTD | 7.04% |
Annual Interest Income | $419.3MM |
Assets and Liabilities | ||
---|---|---|
Assets | Q1 2023vs Q1 2022 | $36.80B$37.94B |
Loans | Q1 2023vs Q1 2022 | $30.29B$31.10B |
Deposits | Q1 2023vs Q1 2022 | $25.22B$26.90B |
Equity Capital | Q1 2023vs Q1 2022 | $3.53B$3.89B |
Loan Loss Allowance | Q1 2023vs Q1 2022 | $223.8MM$235.5MM |
Unbacked Noncurrent Loans | Q1 2023vs Q1 2022 | $326.1MM$306.1MM |
Real Estate Owned | Q1 2023vs Q1 2022 | $7.9MM$9.9MM |
Always verify rates and promotions with the bank or credit union. We are not TIAA Bank; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
---|---|---|---|---|---|
4.50%* | - | $250k | Yield Pledge Online Savings | ||
OTHER TIERS: 4.10% → $250k+ |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
---|---|---|---|---|---|
2.10%* | $50k* | - | Non-Profit Checking | ||
OTHER TIERS: 1.35% → Up to $50k | |||||
0.55% | - | - | Business Interest Checking | ||
0.50% | - | $10m | Small Business Checking | ||
0.25% | - | $10m | Yield Pledge Checking |
TIAA Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 301 W Bay St. - Jacksonville, FL 32202