TIAA Bank serves consumer, commercial and institutional clients nationwide, providing a wide range of products and services online, by phone and at financial centers located throughout Florida. The bank was created by the merger of TIAA Direct and EverBank, which was acquired in 2017 by TIAA, a leading financial services provider.
With nearly 60 years of experience serving clients, TIAA Bank strives to help clients meet their financial goals at each stage of life. From savings to homebuying to managing day-to-day finances, the bank and its parent, TIAA, offer a suite of services that make financial wellness a priority for each client.
TIAA Bank is the largest bank based in Florida and is headquartered in Jacksonville, serving clients in all 50 states and the District of Columbia. The bank’s legal entity name is TIAA, FSB.
Related Posts
11/2 - Bumped Up "Our Pledge Money Markiet To 2.10% 1Yr Intro
9/21 - 1 Year CD Rate Increase To 2.65%
9/18 - TIAA Bank Ups 1-Year Yield Pledge® CD
9/15 - TIAA Bank Matches AMTRUST/NYCB, Mercantil 24 Month 2.75% APY
9/14 - 1 Yr. CD Now 2.61% APY
9/1 - Upto $500 For Adding Money To TIAA MMA Accound
3/30 - Rates Have Increased On All Terms Except 24 Months. Not Rate Leaders But Competitive
2/23 - 5 Yr CD @ 2.65% APY Plus Other CD Rate Increases
1/26 - TIAA Direct - 2% APY 1 Yr CD, 2.55% APY 5 Yr CD And Other CD Rate Hikes
1/12 - TIAA Direct - Another CD Rate Increases This Month
1/4 - TIAA Direct Ups Its CD Rates
9/15/17 - 12-Month CD, 1.62% APY
7/3/17 - TIAA Direct's CD Rates Upped To Competitive Levels
6/26/17 - TIAA Direct Syncs CD Rates With EverBank Following Acquisition
6/14/17 - TIAA Direct Has Acquired Everbank
2/17/17 - Another $100 Bonus For TIAA Direct High Yield Savings Account
11/17/16 - TIAA Direct Offers $250 Bonus For New High Yield Savings Account
11/16/16 - $250 Bonus For TIAA Direct Savings Account With $15,000 Deposit
11/6/16 - $100 Bonus For TIAA Direct High Yield Savings Account
8/15/16 - TIAA Direct Advertising $150 Checking Account Bonus
8/1/15 - $150 Checking Account Bonus
2/18/14 - TIAA Direct Finally Accepting New Customers But Rates Are Disappointing
12/19/13 - Another Rate Drop
10/27/13 - Stating The Status Of Backup Withholding
10/17/13 - TIAA Direct Dropped MM Yield From 0.76% To 0.60%
5/20/13 - Frozen Accounts Due To Account Inactivity
4/25/13 - TIAA Direct Drops Rates AGAIN To 0.76% APY
3/16/13 - TIAA Direct Rate Drops From 0.99% To 0.91%
1/12/13 - TIAA Direct Cuts Rates and Announces New Limits on ACH Withdrawals
10/8/12 - Update on TIAA Direct and Its Online Savings Accounts
9/14/12 - TIAA Direct- FDIC? Bank Title Trust/Pod How Long?
9/2/12 - Thisis The Notice On Their Website In Regard To Deposit Accounts
7/23/12 - TIAA Direct Stops Accepting New Customers
4/17/12 - Confirming that TIAA Direct Accounts Are FDIC Insured
4/10/12 - Update on TIAA Direct and Its Savings Account
3/17/12 - TIAA Direct Statement Shows Lower Interest Rate?
2/20/12 - TIAA-CREF Launches New Internet Bank with Top Savings Account Rate
Excellent Experience.
TIAA has offered some of the higher CD rates which is what I seek. One of my CDs matured over the weekend and they walked me through the transfer process. They added a couple of days accrued interest to the balance due to the weekend maturity and everything went smoothly. Their representatives have always been professional and thoroughly answer any questions. I hope to do more business with them soon.
Uh Oh...Warning Signs
As good as my experiences have been with TIAA, my initial exposure to TIAA BANK has me worried. They did offer a better IRA CD rate so i took a chance. Website is WEAK as when one looks up account status/activity, etc. BUT - my MAIN COMPLAINT IS - when i needed to speak to Customer Service 2x, they DEMANDED i tell them my "security code" VERBALLY and i had other people in the room, use this code elsewhere AND CANNOT BELIEVE IT CANNOT BE INPUTTED ON THE PHONE OR OTHER METHOD as every i bank i work with has as procedure.
Bank Has Really Declined Since TIAA Bought It
This bank just ok when it was Everbank but I put up with it for the great interest rates. Ever since TIAA bought it the web interface has only gotten worse. The past few months the bill pay options have stopped working correctly and now I don't even have the option of paying a bunch of my credit cards automatically. The missed payments led to late fees because TIAA never notified me that they wouldn't be making these payments any more.
Customer Service acts like there's nothing wrong and they've been completely useless.
Also, their wire transfer service is terrible and expensive. TIAA is driving this place into the ground.
Business Banking Service
Inconsistent policies and a failure to take responsibility. I used foreign ATMs without a VISA surcharge only to use ATMs at those same branches a month later and be charged a 2% VISA fee. TIAA customer service blamed the issue on the local bank. Failed to take any responsibility for it and said the VISA fee is entirely between the foreign bank and VISA as if TIAA has no role in negotiating that fee or when it is charged. Their requirement of a $5k account minimum to avoid monthly fees is too high based on other competitors. The banking internet interface for business accounts and mobile app are basic and poorly designed which makes them difficult to use. There is only the most basic integration with QB (downloads) and no support for any other platforms you may be running. The bank also declined to offer its customers access to the second round of PPP loans. I have been a customer for over 6 years and had a better experience with Everbank before TIAA acquired it. They have lost my trust.
Data as of Q2 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 34775 |
| Year Established | 1998 |
| Employees | 1826 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.68% |
| Return on Equity - YTD | 7.66% |
| Annual Interest Income | $564.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2021vs Q2 2020 | $38.44B$42.87B |
| Loans | Q2 2021vs Q2 2020 | $32.37B$35.21B |
| Deposits | Q2 2021vs Q2 2020 | $27.00B$31.67B |
| Equity Capital | Q2 2021vs Q2 2020 | $3.59B$3.31B |
| Loan Loss Allowance | Q2 2021vs Q2 2020 | $228.2MM$209.6MM |
| Unbacked Noncurrent Loans | Q2 2021vs Q2 2020 | $402.5MM$236.1MM |
| Real Estate Owned | Q2 2021vs Q2 2020 | $10.7MM$25.9MM |