Veridian Credit Union is headquartered in Waterloo and is the 2nd largest credit union in the state of Iowa. It is also the 46th largest credit union in the nation. It was established in 1934 and as of September of 2022, it had grown to 939 employees and 308,764 members at 29 locations. Veridian Credit Union has an A health rating.
Membership in Veridian Credit Union is open to individuals who donate $5 to Habitat for Humanity, regardless of residency. Those who live or work anywhere in Iowa or in the Nebraska counties of Cass, Douglas, Lancaster, Sarpy, Saunders, or Washington are also eligible to join. Immediate family members of those who are membership-eligible also qualify for membership.
See current membership details
I attend the branch 17050 wright plaza Omaha Nebraska 68130 on 01/14/2023
Lyle Hamrick assited me with my banking needs and provide more than I asked for. this demostrated his true interest in providing customer service for Veridain Credit Union .
I like that Lyle Hamrick gave me information about my bank card such the set traveler app that allows me to pre postion my use of card when traveling out the state of Nebraska and Iowa so do not encounter a limitation of use of the bank card.
Lyle Hamrick is a HUGE team player for Veridain Credit Union anyone that visits this branch should ask for Llye Hamrick
James Abbadusky member of the credit union
I've been banking with Veridian ever since it was the John Deere Credit Union back in the early 90's. I absolutely love their service. I have on occasion, overwithdrawn my account in error and Veridian credits me back for the fees. Additionally, their money market account stayed competitive throughout the recession and only required a $1k deposit minimum. They're always pleasant to work with and their online chat feature has been operational for some time, even before most of the major big banks. I've had no issues trying to send funds to friends and family, using hte bill pay feature, or moving funds to and from accounts. Anytime I call, I'm on the phone for no more than 5min to solve my issue. Unfortunately I cannot bank in person as I currently live out of state, but the majority of my needs can be satisfied online. I would highly recommend this CU to anyone
To make a long story short, I needed to fund a jumbo CD from two sources, an ACH transfer and a check. The rate was .35% higher than a non-jumbo, so I couldn't just ipen two CD's. I spoke with a customer service rep who told me several very important wrong things.
First, he told me the rates change every Thursday. The good rep told me they change once a month. This was a Monday, and my ACH would not arrive by Wednesday. Then he told me, that was ok because I could add to an existing CD at the original rate. I asked him at least 5 times if he was sure it was true, and he said yes, he had done it for other customers. According to him, all I had to do was send a note in asking to add the money to my existing CD.
I ended up paying $22 to overnight a check to Veridian (with a note to add it to an existing jumbo CD I had opened 2 days before).
Then I spoke with Kristen, who was fantastic. She told me I could not add to an existing CD, so they would deposit the check into my savings account and wait for the ACH to arrive in my savings account. Then I could open one new jumbo CD. Since she said the rates change once a month, there was no hurry. (She even offered to send me a copy of the policy when I expressed doubt). You can't open the jumbo online. You open a regular and they raise the rate when they process it. I told her I was nervous about that, so she said she would watch for my money and call me when it was there; and then she would open the jumbo CD over the phone. And she did just that.
When a rep tells you something that sounds too good to be true, no matter how certain they are, call and ask another person.
I had a CD with Veridian that recently matured and I requested that they close the account and wire the funds to an account that I have at another bank. They say that in order to do this I need to send them a written and *notarized* request. I’ve had CDs at over 20 banks and credit unions over the years and I’ve never once been told I need to send a notarized request to get my own money back. Really unbelievable and extremely poor customer service. I absolutely do not recommend doing business with these folks.
|Return on Assets - YTD||1.1%|
|Return on Equity - YTD||10.68%|
|Annual Interest Income||$173.3MM|
|Assets and Liabilities|
|Assets||Q3 2022vs Q3 2021||$6.71B$5.63B|
|Loans||Q3 2022vs Q3 2021||$6.01B$4.40B|
|Deposits||Q3 2022vs Q3 2021||$5.34B$4.81B|
|Equity Capital||Q3 2022vs Q3 2021||$669.2MM$614.3MM|
|Loan Loss Allowance||Q3 2022vs Q3 2021||$30.0MM$22.8MM|
|Unbacked Noncurrent Loans||Q3 2022vs Q3 2021||$24.9MM$14.7MM|
|Real Estate Owned||Q3 2022vs Q3 2021||$0$218.00K|
Rates for Veridian Credit Union are currently being reviewed.