Wescom Credit Union

Overview / Commentary
123 S Marengo Ave
Pasadena, CA 91101

Wescom Credit Union is headquartered in Pasadena and is the 10th largest credit union in the state of California. It is also the 52nd largest credit union in the nation. It was established in 1934 and as of June of 2022, it had grown to 799 employees and 211,101 members at 25 locations. Wescom Credit Union has a B+ health rating.

Field of Membership Restrictions

Membership in Wescom Credit Union is open to those who live, work, worship, or attend school in the California counties of Imperial, Los Angeles, Orange, Riverside, San Bernardino, San Diego, Santa Barbara, or Ventura.
See current membership details

Wescom is an excellent alternative to big banks

Having had negative experiences with large banks and internet-only services, I turned to local banks in order to find a branch that would meet my expectations. After visiting and calling several, I settled on local bank Wescom, with a branch located near a shopping mall I sometimes visit. I chose to set up both checking and savings by direct deposit, for which they waived monthly fees. I've seen few banks with a restroom, which is very convenient. In the lobby, there's even free coffee. My account also gives me free access to a change sorting machine, which I can use to put in loose change and receive a receipt for which I can exchange for cash or deposit into my account. One day when I was trying to purchase gasoline, my card would not work. After calling the bank, I discovered that someone had stolen the Visa debit card number and attempted to make a fraudulent purchase. The perpetrator only managed to charge about a dollar before the bank immediately froze the account, protecting my balance from being withdrawn. When I came in to report the issue and unfreeze the account, I was issued a new Visa card immediately. The fraudulent charge was soon refunded to my account. I've found their online bill pay feature to be convenient, though it could use some work. The interface could be easier to navigate, though by using this website, I'm able to set up payments months in advance and avoid late fees. I can monitor my account for any suspicious activity, or to make sure that a check has cleared. Though I would prefer that a branch be located somewhat closer, I am able to plan my visits around times I am already in the area.

Great Service

Posted by: |

I currently bank with Wescom and have been with them for quite some time. I use to maintain my funds at Bank of America for over 3 years and transferred to Wescom due to service. I walk into Wescom and they are very helpful making a deposit and being greeted every time i walk in. I would recommend everybody move to Wescom based on the service and products they have.

It Used To Be A 5++++

I have been with Wescom for over 10 years now. I stayed with them after I moved out of state. I continued to stay with them as I moved to another state and then another state. That is something big considering that Wescom is a credit union that was only in Southern California. The fact was, at the time they had excellent customer service and even though I didn't have a local branch... I could use a kazillion of the nationwide ATMs with the Star logo (basically about every other credit union ATM) without a fee AND to do a deposit. There was no reason to change banks. Then 2007 - 2008 hit. BAM! Customer service went down the tube and fees skyrocketed. When complaints were made, it was obvious that the CSR rep you were speaking with didn't care at all. New changes were simply the way they were and honestly, since I was out of state, I didn't really know sudden changes happened. 2009 to 2011 were rocky years. What used to be a free checking account was costing me money every month and when I did overdraft, boy did I regret it. I continued to stick with them because it was where I had always banked and honestly, my company direct deposit was there and I was working crazy hours at the time so going and setting up a new bank was a pain. My husband and I have a joint account and he actually did go to a bank in Colorado, where we were living at the time, to open a new bank account. It was worse than what we were dealing with with Wescom so I chocked some of the changes within Wescom up to a poor economy and kept on trucking. Now, in 2013 they seem to be having their heads being pulled out of their anuses over there. They have been incorporating a signature score model for reliable members that brings back a lot of the original benefits of using the credit union - things like free checking, NSF forgiveness, and free checks. For the signature score to be applicable, you do have to be active with your account. For example, I have been a member for over 10 years, use their email alerts and online checking features, which gives me about 5 points. If I could get my signature rating up higher, I would get more benefits but alas I don't have an IRA and I don't have high monthly minimums in my account. The customer service seems to have been trained again. They are once again pleasant and the hold times are basically non-existant. It is nice to call in, get a LIVE person, and have your questions answered. There is a phone tree, but when you check to speak to a person then someone usually picks up in less than a minute. I still long for the days when my account was awesome and I woudn't go anywhere else. Where Wescom provided free services to everyone. I also do not like that so many branches closed. When I am back home in California, the locations are absolutely inconvenient. You need to really check where the branches are before you do service with them. There used to be a bunch in OC and some as far south as San Diego county - like Vista I think it was. Maybe Oceanside? Now, they are few and far between. If I was living out there, that would be a problem. However, for me... I live out of state, do my checking and banking online, and can still use ATMS at most any credit union across the nation... so for now, I stay.


Posted by: |

Have had my account for 90 days. They do the whole reordering of transactions to get overdraft fees. It’s infuriating. They don’t update your balance for days and the displayed BALANCES - yes there are two balances- are not accurate so they can confuse you, approve some transactions, return some, then charge you. They charge a monthly fee. Their app sucks. I wrote a check to myself from another account. The outside account was closed because the bank was bought out without notice to me but Wescom still claimed it was fraud and closed my account without warning. Seriously the absolute worst. Every call to customer service lasts 45 plus minutes. NIGHTMARE. I found Axos an online bank and they are AMAZING!!! They have checks, atms for free including cash deposits, wires, and zero fees for ANYTHING EVER. Wescom sucks, Axos brilliant!



Health Grade Components

NCUA #66703
Year Chartered1934
Primary Regulator
Profit Margin
Return on Assets - YTD1.42%
Return on Equity - YTD32.69%
Annual Interest Income$66.0MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$6.02B$5.02B
LoansQ2 2022vs Q2 2021$2.60B$2.20B
DepositsQ2 2022vs Q2 2021$4.61B$4.26B
Equity CapitalQ2 2022vs Q2 2021$258.3MM$372.4MM
Loan Loss AllowanceQ2 2022vs Q2 2021$9.7MM$15.9MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$3.0MM$3.0MM
Real Estate OwnedQ2 2022vs Q2 2021$0$0

Rates for Wescom Credit Union are currently being reviewed.



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