WestStar Credit Union is headquartered in Las Vegas and is the 8th largest credit union in the state of Nevada. It is also the 1,081st largest credit union in the nation. It was established in 1975 and as of December of 2020, it had grown to 74 employees and 21,314 members at 6 locations. WestStar Credit Union has an A health rating.
Field of Membership Restrictions
Membership is open to over 200 Select Employer Groups, including any employee of a company licensed for gaming by the state of Nevada, employees of the State of Nevada, Cox Communications, Nevada Department of Motor Vehicles, KLAS TV, Las Vegas Valley Water District, Medco Health, Nevada Department of Transportation, and the University of Nevada-Las Vegas.
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great credit union
They have great services and very good customer service. The products are plentiful and fees are great compared to some of the local banks. The only negative I have encountered is the shortage of branches, however, what makes up for that is the amount of free atm transactions one can have per month. They have reliable customer service and the website is very serviceable. I have never had a problem getting things sorted if there are any issues with the account. They pay a minimal percentage on the savings account, with no minimum in the account. Most other banks have a minimum amount to have in the account before they charge a monthly service fee.
Good Bank Gone Bad
I have been with West Star for five years now. I use the Valley View branch. The first four years they were great. The tellers and the management always very friendly and helpful. I loved it there. No longer. In past year or so they renovated and had a change in management and now it is the WORST bank to deal with. The new management is unfriendly and unhelpful and actually act like they resent having to deal with their customers. Twice now they have cheated me out of money by charging false NSF FEES. They reorganize the dates of payments to suit themselves just so they can charge you fees. I feel like this bank is stealing from me. They withheld large payment submitted on the 30th, paid out smaller payments that were made on the first. Then charged NSF fees on the big payments even after I transferred money. My statement clearly shows the right balance to cover payments on the 30th but they claim NSF for items pending on the 1st then bang me $38.50 which reduced the balance to NOT cover the payments made on the 30th. When I made the payment online on the 30th there was more than enough money to cover it. The website when I made the payment before five said it would be processed the next morning. But the monthly that was submitted on thw firat they processed first then claimed insufficient funds for the one on the 30th. Then on the 1st I had one montly come out and I had to go to home depot. So I transferred another $100. This is fraudulent. Twice I have called the bank and the girl was rude. I have been in to see the bank manager but is conveniently never there and never calls back. Disputes go unrecognized and no one follows up or communicates. STAY AWAY FROM THIS BANK IF YOU VALUE YOUR HARD EARNED MONEY. I'll be closing ALL my accounts and credit cards first thing in the morning. Disgusted!!!
Health Grade Components
| Overall | |
|---|---|
| NCUA # | 68227 |
| Year Chartered | 1975 |
| Employees | 74 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | -0.04% |
| Return on Equity - YTD | -0.34% |
| Annual Interest Income | $6.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $231.4MM$184.0MM |
| Loans | Q4 2020vs Q4 2019 | $109.9MM$120.6MM |
| Deposits | Q4 2020vs Q4 2019 | $206.3MM$159.3MM |
| Equity Capital | Q4 2020vs Q4 2019 | $23.7MM$23.3MM |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $1.6MM$1.1MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $360.00K$488.00K |
| Real Estate Owned | Q4 2020vs Q4 2019 | $0$0 |