The 9 Month No-Penalty CD can be closed in 3 different ways. Check by mail, Federal Wire or internal transfer to your Ally Bank Money Market or Online Savings account. You will need to allow 24-72 hours to process the closure once the request has been made.
The only method not allowed is by ACH transfer.
The regular CDs can be closed in the above 3 ways, but you also have the ACH option that allows you to request an ACH transfer to an external checking or savings account. I don't consider the lack of the ACH transfer a big deal as long as they allow you to transfer the funds into your Ally savings account or money market account. If a mailed check was the only option, that would be a major issue. I was also told that to close a CD account you would have to call and speak to a CSR. They cannot close any account by secure messaging. They used to allow you to close CD accounts via their secure message system. I'm not sure why they changed this, but since their customer service is available 24/7, it's only a minor inconvenience. After you give them instructions by phone, I would recommend checking up on them to confirm the CD has been closed properly.
For more details on Ally Bank, please refer to my May 15th Ally Bank post. I also have an update on the ABA issue. The CEO of GMAC Financial Services has responded to ABA's FDIC letter .