This is the fourth in a series of articles on the companies behind online banking. Last week we profiled ACI Worldwide. This article features DH Corporation (D+H).
D+H Still Innovating After More Than 140 Years in Business
When MN, one of the largest pension and insurance administrators and asset managers in the Netherlands needed a new payments system, it called on D+H. For MN, which administers pensions for 2 million people and 34,000 employers, and $110 billion euro under management, payments are the lifeblood of its business – in both operational and reputational terms. MN needed to modernize its payments systems, with a secure, reliable solution, capable of meeting the challenges of an increasing volume of payments for its ever growing customer base.
Ask the powers that be at MN and you’ll hear that they have no regrets, they made the best choice. Already MN is reaping the rewards of its new payment systems, from enhanced payment and operational efficiency, better auditability and traceability, and improved visibility of its payments processes, which allow MN to gain insights from a single source to make better business decisions, improve the customer experience and also better manage the company’s cash flow. How’s that for a win, win, win, win?
This is no small matter for MN, which makes pension payments to people all over the world. To make the improvements and ensure smooth transition D+H and MN formed a joint team to provide technical assistance throughout the project. The collaboration proved powerful and profitable. The payments transformation journey has been a success.
With stories like these, it’s not surprising that D+H, founded in 1875 as Davis & Henderson and based in Toronto, has become a partner of much importance to financial institutions around the world, who turn to them for payments, lending, treasury, enterprise and retail solutions. Today D+H has more than 5,400 employees worldwide, research and development centers in Israel, India, Switzerland, the U.S. and Canada.
D+H’s client base includes about 8,000 banks, (which include 29 of the top 50 global banks), credit union, specialty lenders, governments and corporations. “We’re a market leader in payments. We provide a comprehensive range of transaction banking solutions, including global and domestic payments, financial messaging, and treasury/cash management,” says Laura Brillinger, global head of marketing, corporate marketing and payment solutions. ‘We have one of the broadest lending portfolios. We support commercial, consumer, mortgage lending, as well as student loan administration. Our financial solutions segment consists of the integrated core business in the U.S., as well as the checks, identity and credit monitoring programs, and the pre-authorized payment management platform in Canada.”
One thing that distinguishes D+H says Brillinger, “Our executive and senior leadership teams have both global financial services and technology experience. This allows us to deeply understand our clients, including their values, challenges and industry.
D+H prides itself on being ahead of the curve. “We’re on the forefront of the two biggest trends in payments – blockchain and faster payments. We’re already a part of the faster payments transformation in Sweden, Singapore, and the U.K., and we also integrated blockchain technology into our global payments processing hub.”
Innovation is key. “Technology has altered consumers’ expectations of banking, which is why we focus on innovation and remaining relevant for the long term. We have a dedicated chief scientist and team to actively explore next-gen technology. We build software with a collaborative approach (called AGILE), and operate globally to meet the evolving needs of our clients,” says Brillinger.
That kind of innovation doesn’t happen in a vacuum. D+H is ambitious about having all the pieces of the technology pie in place. What they don’t have, they buy. Since 2005, it has made eight acquisitions. The acquisitions have added breadth and depth to the company in many ways, like with its purchase of arch rival Harland Financial Services for around $1.2 billion in cash from Harland Clarke Holdings. According to published reports, the thinking there was to broaden D+H’s online and mobile banking, branch automation, commercial lending, particularly at community banks and credit unions. The latest was last year. It paid $1.25 billion in cash for global payment services provider Fundtech, to expand its offerings targeted at global financial institutions and large U.S. banks.
To say that D+H is a major player in the FinTech world is an understatement of mega proportions. Its clients are in 70 countries and its employees in 15 countries. Last year, the company ranked 21st on the FinTech 100.
The future looks even brighter. Says Brillinger, “We’re focused on our growth strategy – investment in innovation in our technologies and further strengthening our software engineering and product development capabilities.”