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Problems When Depositing A Tax Refund Check At A Chase ATM

Ken Tumin
Ken Tumin   |     |   5,769 posts since 2009

This Consumerist article has an interesting report on a problem a guy had when he tried to deposit his tax refund check into a Chase ATM. The check was made out to him and his wife. They had separate Chase checking accounts, and he tried to deposit the check into his checking account using Chase's ATM deposit feature. At first it appeared to work. Then 5 days after the deposit, he sees the deposit was reversed.




51hh
51hh   |     |   1,673 posts since 2010
It was indeed Tom's fault entirely.  A check issued to them "jointly" (i.e., Tom and wife) should definitely be deposited into their "joint" account (i.e., under Tom and wife).  There is no ambiguities IMHO.
Apache
Apache   |     |   43 posts since 2011
This is why I have never used an ATM.  Even tho all our checks usually have both names on them they don't put "OR" on the checks so if the bank doesn't know it comes from an "OR" account, it can make both sign.  My bank has never asked for both signatures because they know I would never have "and" on any account.  However, a brainless piece of metal working as an ATM can't decipher this so it could bounce the check any way it wants.

I was told recently that no one puts "or" or "and" on joint checks any more because the bank always make accounts "or" even if we don't request it.  The problem could have easily been resolved if you had been able to wait to use a human teller, imo.  Machines can never replace humans even if they do work cheaper!
Ally6770
Ally6770   |     |   1,968 posts since 2010
You can never deposit a check into a single owner account when 2 names are on a check. Also if only one person was present you cannot cash a check made out to 2 people.